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Product Manager: Seeking Help

The Product Guy

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise.

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The experiment that revealed how proactive support directly affects your bottom line

Intercom, Inc.

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Create compelling content to help generate leads. Seek first to understand and then to be understood”. Close the deal.

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What is Competitive Analysis? [Example + Templates]

Userpilot

Identify direct and indirect competitors via market research to better position your product. SWOT analysis summarizes strengths, weaknesses, opportunities, and threats to provide insights for strategic recommendations to enhance competitive position. Asana focuses on inbound marketing and webinars. SWOT analysis.

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Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Intercom, Inc.

To make this experience smooth and clear, we present a new “Get help” card where users need to search or browse before they have the option to send a message to the team. A gentler self-serve first approach: You can also just position the search box on top, so you’re not requiring self-serve, just nudging customers towards it.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

There aren’t any tricks here: focus on writing good content, present it tastefully, and engage with your readers afterwards. Or support teams could have bots as the front line of defense to triage inbound inquiries, get more information from customers, or even solve problems.”. Writing two, three, or ten is hard.

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8 Customer-Led Marketing Examples to Inspire Your Strategy

Userpilot

HubSpot gives a platform to its customers at Inbound conference. This positive first-time user experience often leads them to adopt Calendly, creating a viral growth loop that continuously attracts new users. HubSpot’s INBOUND. Slack showcases value proposition with a fun sketch featuring its customers.