Intercom, Inc.
APRIL 7, 2020
Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.
The Product Coalition
OCTOBER 6, 2023
Instead of a face-to-face conversation, we send chat messages or schedule a video call. For instance, social media activity, speech and actions in video recordings, physiological sensors in devices, etc. But how do machines learn to detect emotions, and what business opportunities does emotion AI present?
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Intercom, Inc.
JANUARY 5, 2023
I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’
Userpilot
MARCH 8, 2022
See more in Lena’s talk about building an innovation team and a “startup” within a larger organization on Product Drive or watch a shorter interview with her on that topic here: 6. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing.
Intercom, Inc.
AUGUST 12, 2021
Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. We power voice, video, messaging, contact center, and the cloud across any device, anywhere in the world. Prior to joining Dialpad, I was the CEO of a speech analytics startup called TalkIQ.
Userpilot
JUNE 13, 2022
The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The Kalungi blog is about adopting SaaS strategies, including product marketing, inbound marketing, and content marketing. The blog focuses on educating users about implementing inbound marketing in their SaaS businesses.
Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. But I couldn’t raise the money for the startup; this was 2009, right after the recession. Starting sales from scratch.
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