Intercom, Inc.

JANUARY 5, 2023

By determining these costs, you can draw useful insights for strategies to tackle them. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ” No inbound chat, no inbound email. Getting rid of friction.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

MARCH 8, 2022

How product strategy uses a company's vision to fuel profitability. Galina is a product leader with strong customer success and digital strategy background and 10+ years of experience in all aspects of software product management (discovery, productization, go-to-market strategies, scaling, and lifecycle management).

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. I’m the Chief Revenue Officer and I’m Chief Strategy Officer here at Dialpad. We use it, we love it.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. How does cloud-based video collaboration platform Frame.io Read more ?. So how do you stand out? has seen an 87.5%

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The Sales Hacker blog focuses on sharing actionable content that offers helpful tips and strategies to reach SaaS sales goals. Stay up to date on the latest technologies, growth hacks, and marketing strategies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 5, 2022

Some customer success training programs include: Customer success strategy workshop, by CSM Practice. So when it comes to choosing courses for your career as a customer success manager, we’ve found these to be worth: Customer success strategy workshop, by CSM Practice. Duration: 2 hours of video content. Location: Online.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Intercom, Inc.

MAY 6, 2019

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. 4 forces that influence product adoption. The group identifies four forces at play when it comes to product adoption.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Detailed blog articles about pain points, learning paths, and videos can also effectively engage buyers and create a genuine—and eventually profitable—connection. Technology companies, in particular, adopted these points of differentiation to gain market share.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

APRIL 29, 2021

We recently sat down with Joei to chat about her new series, how to work unexpected new formats into your content marketing strategy, and balancing creativity with lead generation. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. AMA with Joei Chan.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Product Bookshelf

JANUARY 1, 2021

Sales-led companies begin with a content strategy, capture inbound traffic with landing pages, nurture those leads with email, hand-off to sales, and then close the deal through a high-touch sales process. Developing a product-led growth strategy. However, for companies with complex products, the sales-led strategy is required.

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

Usersnap

NOVEMBER 26, 2023

Creating Effective Roadmaps in Jira Product Discovery With Jira product discovery roadmap features , you can visualize the journey from ideation to execution, ensuring that every step aligns with your product strategy. Let’s explore how to create effective roadmaps with Jira Product Discovery.

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52

Userpilot

OCTOBER 8, 2021

The emergence of the product-led growth strategy. social media posts, Youtube videos or podcasts. To be clear: both of these user acquisition strategies still work in 2021. For more such strategies that will supercharge your SaaS growth , you might consider hiring a product marketer. Source: Kommunicate. Source: Postfity.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Business of Software Conference

NOVEMBER 16, 2023

For a full version of this talk, including a video recording and transcript, click here. Inbound Calls When new customers sign up, your system automatically sends them a number of emails – a generic welcome, a receipt, and maybe one or two others. The Keys to Effective Sales Emails So, what makes a sales email strategy effective?

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

APRIL 22, 2024

TL;DR Product-led growth strategy is a business model where the product is the primary driver of engagement, retention, and acquisition. Userpilot is one of the best product-led growth examples, with a strong digital community that can help you create a PLG strategy that works. Book a demo today !

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

JULY 2, 2022

Even if you’ve been in the market for long, you still want to invest in inbound marketing to educate potential customers and increase their chances of signing up with credit cards. Adding video tutorials, an email course, or a webinar can also help you further explain complex products to new users.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

The Product Coalition

JULY 1, 2019

creating strategies and business models, setting goals, prioritizing idea, execution and validation using GIST. Similarly, every minute of video watched on YouTube is a net positive for the viewer looking for free, good content, and for the uploader. Upcoming Workshops Lean Product management ?—?Barcelona?—?July Barcelona?—?July

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

Intercom, Inc.

JUNE 21, 2018

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. Is it transitioning from inbound to outbound sales? If you enjoy the conversation, check out more episodes. What are the biggest areas where they’re struggling?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases. How to build a growth marketing strategy? Here are the steps to build a successful growth marketing strategy.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. For larger product releases, we create emails, Workramp trainings, and walkthrough videos that get shared through our weekly CS newsletter. ” Drive customer success with global support.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Business of Software Conference

JUNE 13, 2019

Many of our sponsors and supporters add great value to the event – Balsamiq offer young companies the chance to be seen at the conference, Twilio get involved in actively helping people to solve problems and plenty more… But… We also get a lot of inbound inquiries about sponsoring BoS. Let me know who you'd recommend.

Inbound 40

Inbound User Testing Events Books 40

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Video marketing (YouTube and TikTok).

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

JANUARY 16, 2019

This is not to say that bottom-up adoption is bad strategy; quite the opposite. If you can raise a ton of capital, it’s one strategy for winning and crushing the competition. Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. We have business development doing inbound and outbound. Caught your interest?

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. created a video that distills our advice on how to handle high support volume in Intercom. Adjust your product strategy and roadmap.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Brian Balfour

OCTOBER 12, 2016

It is such a popular question that it was asked on Inbound. The platform could be a blog, speaking gigs, videos, images etc. The medium that fits you could be video, podcasts, visual portfolio site, presentations, speaking, or something else. So that begs the question, how do you do this? Generalist or Specialist?

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Lenny Rachitsky

MARCH 12, 2024

Once you launch, you learn what resonates, and notice issues with your audio/video or how you talk. Creating a mix is a great strategy because it helps the world discover unknown-but-wisdom-rich people while still bringing listeners in with known names. By then it’s too late to improve that first batch. Say no to most of them.

Technical Review 137

Technical Review Analytic Tools Research Software Feedback Software 137

Userpilot

AUGUST 23, 2023

Insights into customer needs and customer pain points will guide your technology development while helping you refine your marketing strategies — offering a cost advantage over your competitors who’ll need to spend more on broad advertising campaigns. Customer pain points. Decision-making.

User Testing 98

User Testing Customer Feedback Feedback Software User Friction 98

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. To create a successful activation strategy , you must first define your product's value proposition. Ahrefs uses video marketing to reach relevant audiences.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

SEPTEMBER 22, 2021

New wide view of Articles: Lots of articles are content-dense with images and videos as well as text. Reduces inbound conversation volume. Indeed, what we’re seeing now is that 41% of users only search, 46% only browse, and 11% do both! So you simply have to enable browsing for customers. So we stretched it!

Article 194

Article Customer Experience User Testing Inbound 194

Business of Software Conference

JANUARY 28, 2019

Video, Slides, & Transcript below. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? So don’t let people put words like communication motivation, clear strategy, all those things that you play in a game of b t bingo. Upcoming Events. That specific.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

JULY 24, 2023

That said, there are key differences between a SaaS marketing strategy and standard digital marketing. In this guide, we’re going to highlight the nuances of SaaS marketing, walk you through its various components, and teach you how to create effective SaaS marketing strategies! Leveraging video content.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Business of Software Conference

NOVEMBER 1, 2023

For a full version of this talk, including a video recording and transcript, click here. While this looks like a winning strategy on paper, it often isn’t as helpful as it might appear. Like many software companies, Constant Contact started with classic, online inbound marketing strategies.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Neural.love: AI platform for editing videos, audio, and images. Synthesia: AI video generator. Seventh Sense: AI email scheduling tool.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98