Userzoom

AUGUST 5, 2017

Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few. For decades, user experience professionals have been debating how to associate experience measures with these key KPIs. View it today. About the webinar speaker.

KPI 50

KPI Webinar UX Research Software 50

Userzoom

AUGUST 5, 2017

Make UX A Part of the KPI Conversation With Universal Measures. Make UX A Part of the KPI Conversation With Universal Measures Key Performance Indicators or KPIs are basic measures that are often front in center in most board rooms. She's led global user experience teams and helped grow UX capacity for dozens of organizations.

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KPI UX Research Software User Testing 48

Mind the Product

JANUARY 23, 2018

3) Embed the Mission and KPI Within the Teams. Above all, the validity of the KPIs must be revisited periodically. Focus is essential in order to deliver value to users and to capture value for the organization. They should be able to answer the basic question of “are we focusing on the right things?”

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KPI Product Research Customer Experience User Testing 136

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

The Product Coalition

MARCH 15, 2023

To calculate: Activation rate Measures the percentage of users who get to their first “aha” moment. To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can identify those activation points by figuring out what your most successful user cohort accomplished before they subscribed.

Onboarding KPIs 157

Onboarding KPIs Analytic Tools Research Software Data Visualization 157

Mind the Product

NOVEMBER 16, 2018

At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Pulling these metrics and indicators together into a scorecard that is understood across the organisation, democratises the appreciation of where the product is.

Onboarding KPIs 170

Onboarding KPIs User Testing KPI Customer Experience 170

Mind the Product

MAY 2, 2017

Design to Your KPI. I don’t think that the sheer number of UFs sold was Starbucks’ leading KPI for this product. I’d propose that their primary KPI was shares and exposure, and for that they did a marvelous job. @oceanslimebakery posted: “I had to go to three different Starbucks to get this!”

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KPI User Testing Customer Experience Product Research 131

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important?

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Mind the Product

OCTOBER 20, 2017

A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be. In addition to a higher quality user experience, this approach increases the speed at which you can pull together new designs, thus enabling faster testing of new ideas in a real environment.

User Testing 143

User Testing Product Research Research Software Customer Experience 143

Userpilot

JULY 26, 2022

10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Customer retention rate is the percentage of users who continued to use your product after their initial purchase.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things.

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UX User Testing Product Research Research Software 174

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userzoom

DECEMBER 20, 2017

We have a collection of top UX KPIs and a framework to connect UX KPIs to business KPIs published by UX Magazine. For those that are interested in linking UX metrics with business KPIs I recommend watching this webinar: Make UX part of KPI conversations. Enterprise applications with consumer grade user experiences.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Mind the Product

JULY 18, 2017

We once had a situation where, if a user killed and re-opened the app, they could bypass a test, which muddied the results. Tests can be hard to QA if there are several variants, if the test touches many parts of your product, or if changes in the user experience are supposed to happen at a future date. Test your tests.

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User Testing Product Research Testing Feedback Software 195

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Amir Rozenberg

JANUARY 24, 2018

The reason for this trend is because late discovery of extreme application latency typically leads to brand compromises on user experience in favor of time to market and/or the release may be delayed allowing an extended code undoing, a very expensive task for developers, and one teams are looking for eliminate.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Improve User Experience. Increase new user base by 10% end of Q2 2021 Expand usage of existing accounts by 5%. Key Results. Increase Membership Numbers.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Grow Monthly Active Users (MAU) by 12%.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105

Mixpanel

JUNE 17, 2020

On the flip side, that’s also just a very crappy user experience. That’s something that has a high impact on retention, especially for the more advanced users. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel. We’re still a startup.

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Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

On the flip side, that’s also just a very crappy user experience. That’s something that has a high impact on retention, especially for the more advanced users. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel. We’re still a startup.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Sachin Rekhi

AUGUST 6, 2015

Strategic differentiation could be better data that you have access to, a simpler user experience, more sophisticated functionality, a cost advantage, or so many other elements of differentiate too numerous to list. Once you've defined the metrics, it's important to develop benchmarks for them.

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User Testing Document Product Marketing Marketing 143

The Product Coalition

MARCH 23, 2020

Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g. DAU, Stickiness, LTV and more).

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Onboarding KPIs Customer Experience User Testing KPI 78

ProductPlan

AUGUST 7, 2020

Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.), I am personally a big proponent of the associate product manager track. That’s the best way to get your hands dirty in the game. product offering, entire product portfolio, or product team.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Intercom, Inc.

APRIL 12, 2018

With that said, we still spend a lot of time talking to the Dribbble Community and asking them about their experience, the platform and how we can ultimately improve. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

APRIL 24, 2025

Requirements Experience: A proven track record of building and leading product teams, ideally in fast-paced, scaling environments, with experience in AI, onboarding, or growth-related domains. Excellent Product Taste: You love creating beautiful, delightful user experiences and staying current with trends in the SaaS and AI industries.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. However, the most relevant include: Customer satisfaction score ( CSAT ): the percentage of users who report being satisfied with a product, service, or specific interaction. What is the KPI for customer satisfaction?

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JULY 31, 2024

Collect user feedback to understand friction points. Gathering user feedback can help you identify where they encounter difficulties. This insight allows you to make necessary adjustments to improve the user experience. Iterate on core features based on user behavior. CES formula.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. KPI and other custom-built dashboards. User property attachments.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

JANUARY 5, 2023

A healthy level of questioning helps to confirm and validate the design, architecture, and user experience choices. Product dark periods will cause product teams to question just about everything. This can be beneficial and harmful. Successful products are often won or lost during dark periods.

Customer Experience 147

Customer Experience Weak Development Team User Testing Customer Feedback 147

Userpilot

JULY 24, 2024

For instance, if your goal is to expand your user base , the number of monthly active users (MAU) is a suitable KPI. It ensures that you provide a consistent user experience across all channels. Step 10: Analyze user satisfaction in-app Powerful marketing can help you rope in new users.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

MARCH 18, 2024

It’s a great KPI to evaluate the effectiveness of your onboarding process, as well as identify opportunities to streamline the user journey. Shorter times indicate a more intuitive and efficient onboarding process that quickly leads users to understand and experience value from your product.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

NOVEMBER 18, 2023

By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. This report is particularly useful when you make changes to your product or conduct an experiment and want to see how it impacts results. Funnel analysis report. Features and events dashboard in Userpilot.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

MAY 8, 2023

Product challenges Product health metrics are one of the most important KPI sets to track when running SaaS businesses. Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Reveal

SEPTEMBER 12, 2023

RevealView now automatically resizes itself when its container changes size, enhancing the overall user experience. The custom theme font now correctly affects the KPI visualization, ensuring a consistent look and feel across your reports.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Feedback Software 110

Userpilot

JUNE 11, 2024

These metrics can highlight opportunities for improvement that lead to a more polished user experience. Unlike product metrics , KPIs are higher-level indicators that measure the success of your product marketing strategy. User activation rate formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102