Product Innovation Educators

JULY 3, 2023

With us is David Rogers, an expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books, including The Digital Transformation Roadmap. Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust. Present a high-level roadmap by your 90-day mark to demonstrate strategic planning.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Intercom, Inc.

JUNE 30, 2021

The solution requires companies to institute two parallel career growth paths — one that focuses on people management and another that focuses on leadership as an individual contributor , often titled as staff or principal designers. Senior designers are actively involved in roadmapping and strategy conversations for their team.

Leadership 174

Leadership Feedback Software Customer Experience Systems Review 174

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 271

Product Research Data Visualization User Testing Research Software 271

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. Now that I have experienced AI-augmented product management and leadership, I don’t think I could work for a company where AI wasn’t allowed. It has already leveled up my game.

User Testing 126

User Testing Customer Feedback Feedback Software Reporting Tools 126

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. Instead, he requests product roadmap changes by talking directly to you.

Product Management 332

Product Management Product Manager Product Research Customer Experience 332

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. Repeat your goal. Done, right?

Product Management 199

Product Management Product Manager Document Leadership 199

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 107

Product Research Reporting Tools Product Management Data Visualization 107

Sachin Rekhi

FEBRUARY 16, 2020

I find that a product walkthrough is often needed when you are trying to make the case to leadership to green-light a new venture based on the strength of your vision for it. Design: Product Roadmap. Probably the most visible aspect of the product manager role is driving the product roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Roman Pichler

MAY 10, 2017

As these skills form a large set, I like to divide them into three sub groups: strategic, tactical, and leadership capabilities, as the picture below shows. Strategic skills include the ability to develop an effective product strategy , actionable roadmap , and working business model. Test competing offerings.

Product Management 190

Product Management Product Manager User Testing Data Visualization 190

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Dave Martin on how product roadmaps kill outcomes. A roadmap example. Why do product managers need them?

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 2 Involve the Right People. Close the meeting.

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Product Management Product Manager Weak Development Team User Testing 318

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). In his role on the leadership team, he is responsible for shaping and executing their product strategy.

Feedback Software 279

Feedback Software Customer Experience Data Visualization User Testing 279

Mind the Product

AUGUST 1, 2019

Pendo’s recent State of Product Leadership survey found that 77% of product teams are evaluated based on the number of features they ship. Back to our messaging app example. Product teams should rely on senior product leadership—not competitors— to guide vision. Product Teams are Being Judged by the Wrong Numbers.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Coalition

JULY 22, 2021

that’s not me, I always talk to leadership about my plans and their buy-in is crucial to anything I do as a product manager. Leadership are the ones who can make or break your initiatives internally, they have power. They’ll be less enthusiastic and convinced in their roadmap talks. Is this on the roadmap? Is this a bug?

User Testing 158

User Testing Roadmap Messaging Leadership 158

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. The Real Role of Leadership Who is responsible for UX? Key steps for leadership to consider: 1. Deliver honest, transparent value, and your customers will reward you with loyaltyand more downloads.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Product Innovation Educators

AUGUST 14, 2023

Often the senior leadership team thinks they talk about strategy a lot, but the employees under them don’t understand the strategy. When I see that type of thing happening, I tell the senior leadership team to ask their CEO, “What’s your strategy?” You just need to be repeating those same messages.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Product Innovation Educators

NOVEMBER 23, 2020

They had a roadmap they were used to following, but suddenly their roadmap and the terrain diverged. The changing environment made it so that they could no longer act on the timelines that the roadmap specified. When the roadmap and terrain diverge, you must watch the terrain vigilantly.

Product Management 181

Product Management Airlines Product Manager Data Visualization 181

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Mind the Product

FEBRUARY 12, 2020

Share Leadership and Credit. Share leadership and allow others to present results and demo to executives (Image: Shutterstock). Another way I’ve found to be useful to share leadership and credit is with OKRs. With this system, more people get to take on leadership roles and everyone gets recognition for their work.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

The Product Coalition

MARCH 2, 2022

Part 1 of this series also discussed the foundation you need for these tools to work, which is the right leadership.) Many brands think they are engaging their customers, but what they are really doing is flooding their customers’ inboxes and social media with pre-canned marketing messages. It’s a fair question.

User Testing 158

User Testing Customer Feedback Customer Experience Research Software 158

Intercom, Inc.

SEPTEMBER 2, 2021

We’re there from start to finish – from the early stages of development to roadmap strategy, launching to market and beyond. That helps us get alignment with the product team, “Okay, this is a tier four launch, which means we’ll put it in the change log and maybe message a smaller group of customers.”

Product Marketing 211

Product Marketing Marketing Research Software Customer Experience 211

ProductPlan

JUNE 20, 2019

Although product managers may not regularly attend management meetings, they will frequently have opportunities to demonstrate features, share customer learnings, and present roadmaps to the higher ups in the company. A product roadmap presentation should be optimized for whomever will be attending it. Know your audience.

Presentation 89

Presentation Roadmap Weak Development Team Customer Feedback 89

The Product Coalition

APRIL 2, 2022

We need to shift between priorities, sometimes “interfering” with our roadmaps and plans, but the ability to adapt to this constant stream of changes is essential. I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome.

Product Management 174

Product Management Product Manager Management Management 174

Intercom, Inc.

SEPTEMBER 1, 2021

As Intercom has grown and evolved over the years, so has the way we work – under the leadership of Ali Biggs and alongside colleagues like Christine Sotelo , we have carefully expanded the size of the team and our remit. When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams.

Marketing 138

Marketing Product Marketing User Friction Customer Experience 138

Roman Pichler

NOVEMBER 2, 2021

To give helpful feedback and maximise the chances that your message is heard, you might say: “It’s great that you managed to deliver some of the product backlog items. Similarly, a team dealing with significant technical challenges may struggle to get sprint planning right due to the uncertainty present. Thank you for that.

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Weak Development Team Development Software Review Technical Review 377

Business of Software Conference

MARCH 20, 2025

At BoS Europe 2025 , were excited to feature two lightning talks that tackle some of the biggest challenges in leadership and product development. Steve McLeod – How Bootstrapped Teams REALLY Choose What Feature to Build Next Ever wondered how successful bootstrapped teams prioritize their product roadmap? Sound familiar?

Leadership 59

Leadership Consulting Framework Roadmap 59

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. Here is a template that will help you not only communicate your roadmap better but also build it the right way from the get-go. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership.

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Roadmap User Testing Workshop Customer Experience 78

People-First Product Leadership

APRIL 30, 2025

Try this exercise: Take your current roadmap and ask "Why?" A - Audience, assess your position with colleagues, stakeholders, and leadership (skills, impact, satisfaction). There’s no one-size-fits-all path to strategic leadership. I read every message. Strategic thinking : Is this the right problem to solve?

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User Testing Customer Experience Research Software Analytic Tools 52

airfocus

JUNE 25, 2025

Lucid Software’s Chief Product Officer Dan Lawyer offers a metaphor that reframes how we think about product strategy and product roadmap disruption, direction, and progress. The sail: Stands for strategy and roadmaps – the elements that must be constantly adjusted to maximize momentum. It used to drive me crazy,” he admits.

Feedback Software 52

Feedback Software Research Software Data Visualization User Testing 52

Mind the Product

MARCH 16, 2018

It’s a term that focuses on the emotional intelligence / emotional quotient competencies that were introduced by Daniel Goleman and remain essential to our craft such as influencing, teamwork & collaboration, leadership, organizational awareness, and empathy. The diagram at the start of this post depicts what I call Product EQ.

Weak Development Team 168

Weak Development Team Product Research Management Management 168

Mind the Product

APRIL 13, 2017

If you are curious about how we do this (with Intercom, an open roadmap on Trello and a user channel on Slack) and how this is working for us, then keep reading. Luckily Revue was already a heavy user of Intercom , a customer messaging platform, which for me is pretty much like finding a goldmine! Customers are Real People.

Customer Experience 165

Customer Experience User Testing Customer Feedback Feedback Software 165

The Product Coalition

FEBRUARY 24, 2023

Sometimes I’ll still be in meetings, as there are occasional team or leadership calls scheduled for lunch. Sometimes I’ll still be in meetings, as there are occasional team or leadership calls scheduled for lunch. 3–6:30 PM is my last batch of meetings, consisting of scrums or leadership reviews as mentioned earlier.

Technical Review 145

Technical Review Feedback Software Product Research Messaging 145

Roman Pichler

FEBRUARY 4, 2019

It can therefore be tempting to glance at your phone or smart watch to see if an urgent message has arrived while listening to someone. For example, if somebody tells you that she fully supports your product roadmap but rolls her eyes or pulls a face, you know that the person is not being sincere.

Customer Experience 320

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ProductPlan

JULY 16, 2021

You must ensure that you provide consistent messaging to external stakeholders. Setting the Stage for Successful Context-Based Leadership. As any veteran product leader knows, there’s no better tool to facilitate that than the product roadmap. A theme-based roadmap articulates the initiatives that need prioritization.

Reporting Tools 122

Reporting Tools Onboarding KPIs Research Software User Friction 122

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. For example, you may have misaligned roadmaps or inconsistent feature prioritisation that doesn’t reflect customer expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 30, 2024

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment.

Data Visualization 103

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