Intercom, Inc.

JANUARY 8, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Leadership 152

Leadership Customer Experience Vision Positioning 152

The Product Coalition

MARCH 23, 2022

Introducing Product Management means to install a discipline and to make the company product led and vision oriented. With the actual definition of management as processing facts in differentiation to leadership, the emotional side and the caring for products and the team seams to fall short.

Product Management 155

Product Management Product Manager Differentiation Management 155

airfocus

JUNE 25, 2025

Instead, it’s about the artful combination of enduring values (the keel) and adaptive strategy (the sail), all guided by leadership (the rudder) that knows when and how to tack. The rudder: Leadership and executive decision-making – guiding and steering the organization. It used to drive me crazy,” he admits.

Feedback Software 52

Feedback Software Research Software Data Visualization User Testing 52

Userpilot

NOVEMBER 5, 2022

Teams fall into the build trap when there’s no alignment between the product vision and the work of the development team. Product strategy is made up of product vision, which is a long-term goal , and strategic intents, which are the business challenges that your team is facing. Strategy, vision, and strategic intent alignment.

Research Software 98

Research Software Product Research Feedback Software User Testing 98

Userpilot

SEPTEMBER 14, 2023

A strategic product manager is responsible for developing long-term product vision and strategy. Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. Product manager responsibilities include: Defining the overall product vision and strategy.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

The Product Coalition

APRIL 2, 2022

I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome. Leadership Inspiring and guiding individuals and groups. There will be countless moments where your leadership skills will need to emerge and shine.

Product Management 174

Product Management Product Manager Management Management 174

Userpilot

MAY 27, 2025

Use your background in developing digital products, encouraging collaboration on growth projects across departments, ensuring product quality, and demonstrating effective leadership to support Firefox’s growth. Strong team leadership: 5+ years of direct PM management experience. Image] Who would be the best fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Studio: Product Management

SEPTEMBER 12, 2021

Tunnel vision of success metrics. It’s very easy to get tunnel vision on success metrics. It’s everybody’s responsibility, so these conversations need to happen at a leadership level as well. It also deals with the long-term effects of how design is used or abused by people. It shouldn’t just be the UX team’s responsibility.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

ProductPlan

JUNE 15, 2021

The impact of the years with fewer women in product, plus the higher churn of women in this role, is finding its way into senior leadership. According to our report, both women and men see product leadership in their future. However, many women are looking at product leadership for more years of their careers.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

ProductPlan

NOVEMBER 3, 2021

You also want to communicate not only your tactical requirements but the strategy and vision for the product. You might not hear that your development team isn’t equipped to realize your vision. You don’t need a 24-hour policy where you promise to answer any text within 15 minutes.

Weak Development Team 98

Weak Development Team Product Research Customer Feedback Feedback Software 98

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Climbing the leadership ladder.

Reporting Tools 118

Reporting Tools Feedback Software Technical Review Research Software 118

Intercom, Inc.

JULY 21, 2021

We’ve leaned on all three to begin creating our vision of hybrid work for Intercom. Intercom’s leadership team has raised this as one of their main priorities. This is not a case where we’re going to perfectly anticipate what the world’s going to look like and write the policies that represent it.

Feedback Software 138

Feedback Software Construction Product Research Customer Experience 138

Product Bookshelf

NOVEMBER 22, 2020

The big idea: Strategy is not goal-setting, vision creation, or agreeing on principles and aspirations. Product management takeaways : If you’re responsible for developing a strategy for your company, product, or feature, this book will help you create a good strategy rather than a mashup of vision, goals, and mission.

Strategy 62

Strategy Research Software Vision Government 62

Johanna Rothman

JUNE 9, 2020

When managers start to use the transparency on the right side of the continuum, they not only explain the current organizational state, they create a vision of the future. We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. People Solve Problems.

Management 81

Management Management Customer Experience Product Research 81

The Product Coalition

APRIL 7, 2021

As a Director of Engineering at YML , a place where I feel empowered, I am fortunate to be able to help more women in technology support their family while still managing their career aspirations and reaching leadership positions, too. Over the last four years, female leadership at YML has increased from 5% to 30%.

Reporting Tools 84

Reporting Tools Technology Embedded Analytics Leadership 84

ProductPlan

MAY 7, 2019

How confident is the leadership team that they can identify a single metric truly representative of future success? The first potential negative side effect of a lone measurable target is tunnel vision. Common vision, differentiated objectives. But conflating a company’s vision statement with a metric is seldom a good move.

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

Product Bookshelf

APRIL 15, 2024

Martin Good Strategy, Bad Strategy by Richard Rumels Product strategy is a set of choices informed by product vision and company objectives. A good strategy consists of a diagnosis, guiding policy, and coherent actions. This perspective shows that a guiding vision must be present to inform strategy. Playing to Win by A.G.

Product Strategy 62

Product Strategy Weak Development Team Strategy Data Visualization 62

The Product Coalition

JUNE 25, 2019

After a short period of time, he introduced a similar policy to the one above. It took a different kind of leadership to make this happen on the teams, and ultimately took effort from leaders and team members to be effective. Shared understanding is achieved with a common vision and actual communication.

Weak Development Team 97

Weak Development Team Research Software Customer Experience Leadership 97

Radical Product

MAY 5, 2021

What started as a campfire that could have been conducive for productive discussions, became a firestorm when Fried and Hansson announced a new policy: “No more societal and political discussions on our company Basecamp account”. The policy of banning societal and political discussions increases the size of the Soul-Sucking quadrant.

Customer Experience 52

Customer Experience Vision Reporting Tools Product Research 52

The Product Manager Coach Blog

MAY 7, 2024

These titles may sound similar, but they encompass different levels of organizational expertise and leadership. Mentorship and Leadership: Guiding and developing the next generation of product leaders, providing mentorship, sharing insights, and fostering professional growth among junior product managers. Which one is right for you?

Product Management 52

Product Management Product Manager Data Visualization B2C 52

Gainsight

APRIL 15, 2019

Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!) Human-First Leadership. Moscone is very committed to environmental responsibility—please take a look at their policy and commitments here. Operationalizing Outcomes.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Arkenea

MAY 12, 2025

Recent geopolitical instability in the region has also raised concerns about business continuity and long-term engagement reliability, a risk that India with its stable democratic government and established IT policies doesn’t present. The post Best Countries To Outsource Software Development: Why India Reigns appeared first on.

Reporting Tools 52

Reporting Tools Analytic Tools Software Developers Software Development 52

The Product Coalition

MARCH 23, 2018

The solution is collaborating at several levels and it starts with developing a shared vision and purpose for the product. Getting buy in to the company vision and the ‘why’ driving that vision are essential. Agreement and understanding of both the company and product vision give the team a North Star.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Mind the Product

JANUARY 20, 2017

Establish Understanding of the Product Vision. Jason starts by recommending that when you are about to begin work on any project with others, the whole team should understand the project vision, goals and objectives. Examples include: decent working conditions, security, pay, benefits, company policies, interpersonal relationships.

User Testing 70

User Testing Product Research Development Feedback Software 70

Bain Public

SEPTEMBER 8, 2021

Michael explores how to do product management the best in terms of product strategy and vision, product development frameworks, customer research, and startups. The Product Manager Podcast is a space to share and talk about the latest tips, tricks and tools to build great products and also make the world a better place.

Research Software 52

Research Software Product Management Product Manager Product Research 52

Userpilot

AUGUST 31, 2024

Improve service quality : Participate in the development of customer support policies and procedures to enhance service quality and efficiency. Progress by demonstrating leadership skills, managing a small team, contributing to strategic planning and decision-making processes, and showing proficiency in project management.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Product Bookshelf

NOVEMBER 19, 2020

Perri helps the leadership team identify their lack of a product strategy, experienced product managers, and a process to support being product-led. Organization : Supporting everyone with the right organizational policies, culture, and rewards to allow product management to thrive. The Product Manager Role. Product Strategy.

Product Research 62

Product Research User Testing Research Software Customer Experience 62

Product Manager in Heels

SEPTEMBER 20, 2013

My research led me to this: "the most significant differentiation between Management and Directorship is vision. In simplest terms, a manager is responsible for ensuring processes are executed in accordance with established policies. Is vision the biggest differentiator? What makes a director so much different than a manager?

Research Software 40

Research Software Reporting Tools Magazine Vision 40

Gainsight

JULY 9, 2020

However, it was his insights into leadership and teams that struck an interior chord and resonated with something I had read before. While it may seem improbable, it is possible with the right team members and the right leadership. Leadership and the Team You Create. There is also an EQ for a leadership role.

Leadership 59

Leadership Customer Experience Customer Feedback User Testing 59

ProductPlan

FEBRUARY 10, 2022

Furthermore, these changes impact every employee, sparked by a significant overhaul of leadership, introducing disruptive new technologies, adhering to new policies or regulations, or experiencing mergers and acquisitions. If individuals are excited about the vision, their resistance to the change diminishes. Measurability.

Reporting Tools 52

Reporting Tools Management Management Vision 52

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . Pyramid of Results (Partners in Leadership) . Competing Values Framework (Cameron and Quinn) .

Agile 59

Agile Feedback Software Data Visualization Leadership 59

The Product HQ

JUNE 20, 2024

For example, in my last role as the product manager, I delivered a product in the most challenging circumstances with my technical knowledge and leadership style. Leadership and Management Questions Product managers are always leaders, even at the base of their careers. Why do you want to leave your current company?

Technical Review 52

Technical Review User Testing Product Research Customer Experience 52

The Product Coalition

MARCH 2, 2020

The Scrum Master must prevent them from manifesting themselves: a) The Scrum Master has a laissez-faire policy as far as access to the Development team is concerned. Lack of leadership : Senior management is not participating in agile processes, for example, the Sprint Reviews, despite being a role model.

Reporting Tools 84

Reporting Tools Data Visualization Product Research Weak Development Team 84

Userpilot

AUGUST 28, 2024

Stay Informed and Updated : Keep yourself informed about the latest product updates , company policies, and industry trends. Improve service quality : Participate in the development of customer support policies and procedures to enhance service quality and efficiency. Looking into tools for customer advocates?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

PMLesson's Ace the PM Interview

MAY 5, 2020

There's the visionary element part of the job, where you identify opportunities, prioritize, sell a vision and get buy-in from stakeholders. PMMs also work very cross-functionally, working with PMs, design, Sales, Legal, Public Policy and business development. Want to learn how to ace the PMM interview?

Product Marketing 52

Product Marketing User Testing Marketing Product Management 52

Intercom, Inc.

APRIL 22, 2019

Kaitlyn : Honesty is really the best policy. When the sales leadership and the head of IT saw that, they thought, “Oh my God, we have to put an end to this immediately.” Our product vision is, “The knowledge you need to do your job should find you when you need it.” That’s how we think about chatbots here at Guru.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Product Bookshelf

MARCH 17, 2017

The beginning of a Lean UX project is a hypothesis statement which clarifies vision and goals for the team and company leadership. Your team must adopt a “test everything” policy. It shifts the emphasis from outputs to outcomes. To start with, teams should ask themselves: what am I trying to learn?

UX 54

UX User Testing Product Research Research Software 54