Intercom, Inc.

SEPTEMBER 26, 2018

This means crafting a message strategy that truly engages its recipients on a regular basis. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

The Product Guy

MARCH 5, 2020

Product Managers must be able to communicate to a variety of people across different departments – stakeholders, developers, designers, marketing, leadership, etc. – and, although we wish it were true, one message or document doesn’t work for all groups. Sharing experiences with the larger Product community.

Document 162

Document Enterprise Leadership Messaging 162

Sachin Rekhi

MARCH 14, 2020

In the book, they cover everything they have learned from their experience, including why remote work is good for a company, how to hire for remote work, collaborating effectively, managing remote workers, and more. I wanted to share five such tips I took away from the book. Build a personal routine. Change your scenery.

Books 167

Books Messaging Naming Presentation 167

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

Messaging 118

Messaging Customer Experience Branding Airlines 118

People-First Product Leadership

MARCH 4, 2024

I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. Even though it is a large enterprise, you can apply these tips within any size of company. Tip 1: Start with specific goals in mind, but once achieved don't rest on your success. Build buy-in right from the start.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Alchemer Mobile

OCTOBER 14, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Ian Hassard, senior manager of product management at Auth0.

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The Product Coalition

FEBRUARY 25, 2024

But in the whirlwind world of product management, where ideas zip around like bees in a garden, there’s a superpower often overlooked: active listening. Active listening extends beyond merely hearing words; it involves fully comprehending the spoken and unspoken messages of your colleagues and users. We all have.

Product Management 123

Product Management Product Manager Customer Feedback Product Research 123

Intercom, Inc.

NOVEMBER 13, 2018

To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

Customer Experience 183

Customer Experience B2C Messaging Engineering 183

Mind the Product

DECEMBER 19, 2018

Who doesn’t struggle to manage their time effectively, at least occasionally? As product managers we have so many priorities that organizing them into a short list can be the hardest challenge each week. Here are four ways that product managers can plant themselves in the world of deliberateness.

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Product Management Product Manager Management Management 132

The Product Coalition

FEBRUARY 14, 2023

Data is increasingly complex and complexity can only be managed via stable and reliable foundations. Metrics management is a whole topic in itself, but the old adage applies: garbage-in, garbage-out. The importance of good metrics management cannot be overstated. A metric is a anything you measure. This can’t be stressed enough.

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Data Visualization Customer Feedback KPI Customer Experience 142

Johanna Rothman

JUNE 19, 2023

Here are several unsolicited offers I received in email and various messaging today: An unsolicited email explaining my site was slow and not high-ranking in SEO. ” The post Consulting Tip #2: Avoid Unsolicited Offers of Help from Strangers appeared first on Johanna Rothman, Management Consultant.

Consulting 96

Consulting User Testing Messaging Engineering 96

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

NOVEMBER 21, 2023

We also share some best practices for product managers on how to pull off a successful product launch. To evaluate your in-app messages, use flow analytics. Assists in managing the launch timelines. If you manage to find buyers at this stage, you’re golden. Let’s get right into it! Beta test the feature.

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Product launches User Testing Product Research Analytic Tools 86

The Product Coalition

MAY 24, 2023

Instead, consider screenshot animation for better visual quality and user attention management. Use graphics to draw attention to key elements or to emphasize your message. The secret to taking a screenshot for flawless animation is to capture each little action and slightly optimize the interface to make it look amazing.

Feedback Software 114

Feedback Software Data Visualization User Testing Customer Experience 114

Roman Pichler

JANUARY 8, 2019

Alternatively, you may want to unbundle one or more features into a new product, as Facebook did with Messenger in 2014 when the company released the messaging feature as a stand-alone app. Invest in Quality and Proactively Manage Your Portfolio. The post Tips for Rewriting a Digital Product appeared first on Roman Pichler.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Do send messages to engaged recipients only.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

Johanna Rothman

AUGUST 15, 2023

Do not message your LinkedIn contacts as a way to create a newsletter. And they don't have to resort to these fake happy/chirpy/perky messages. This is one of an intermittent series of consulting tips. How Each Kind of Marketing Works Active marketing makes the marketer feel better. Focus on the value you offer.

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Consulting Workshop Messaging Blog 72

PMLesson's Ace the PM Interview

JUNE 26, 2020

During one particularly busy year, I had gone through 50+ phone screens, 25+ hiring manager calls, 10+ on-sites, and a handful of offers. In this article, I’ll give you tips for every stage of the PM job hunt process, from sourcing opportunities to the final interview. Here’s a great list of smaller companies to check out!

User Testing 52

User Testing Product Management Product Manager Product Research 52

Userpilot

JUNE 29, 2022

But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. In addition, we’ll look at six tips to help you create a compelling product story. 6 Tips to creating a compelling product story. Define your buyer persona and core message. Slack NPS survey.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95

The Product Coalition

MARCH 23, 2020

Steering stakeholders towards a common vision in the highly cross-functional product manager role doesn’t have to be daunting when working remote I’m used to having the discipline of planning my life around work in the office. I have a strict 8:30 AM to 6 PM work schedule, and I plan my product management tasks within these bounds.

Product Management 82

Product Management Product Manager Management Management 82

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Let’s get right to it!

Analytic Tools 83

Analytic Tools Feedback Software Product Research Data Visualization 83

ProductPlan

OCTOBER 6, 2022

Now, after a decade of managing products and advising, I find it exciting. With the launch of Launch Management at ProductPlan , I’d like to walk you through what research and discovery looked like for us and share the lessons we learned along the way. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?)

Product Research 96

Product Research User Testing Research Software Feedback Software 96

The Product Coalition

AUGUST 12, 2020

However, finding a reliable and experienced software development partner may be challenging and time-consuming for business owners and key executive managers. However, the most different factors may be matched and smoothen up if there is excellent management. Have they responded to your message timely?

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Software Developers Software Development Feedback Software Software Review 141

Userpilot

MARCH 25, 2024

EBITDA is used by larger companies with more complex management structures. It helps with risk management and financial goal-setting. In such companies, there is usually no one owner but more shareholders who play a less prominent role, and the day-to-day running of the company is in the hands of a management team.

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Feedback Software Analytic Tools Research Software Data Visualization 92

Product Talk

APRIL 5, 2023

Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. Here’s how she explained it to the CDH community: Looking for some tips on running brainstorming sessions.

Engineering 217

Engineering Feedback Software Product Research Technical Review 217

Userpilot

MARCH 23, 2023

Let’s take a look at some reasons why customers churn and some actionable tips for churn reduction. This could happen if you don’t know who your ideal buyer persona is and, as a result, your marketing messaging isn’t clear and targeted. Then, create a marketing message that speaks your audience’s language.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. It can provide growth, help clarify messaging that resonates with your ideal customer, and provide co-creation opportunities. 14:26] What are some practical tips for making a community happen?

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

Userpilot

JANUARY 28, 2021

The internet is rife with advice on how to become a Product Manager – often written by people who have never worked as a Product Manager themselves. Contents: Why is breaking into the Product Management career path difficult? Tips for becoming a Project Manager John Fontenot’s Path to Product.

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Research Software Customer Experience User Testing Feedback Software 98

Product Talk

AUGUST 16, 2023

For today’s Product in Practice , I caught up with Welena Villasoto , the Community Manager for the CDH Community. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. They made the messaging more specific.

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Product Research Weak Development Team User Testing Customer Feedback 169

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. If you are reading this, it probably won’t surprise you that 47% of product managers have run Beta Tests as part of their job. This article originally appeared on Centercode.com.

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User Testing Product Research Customer Experience Data Visualization 70

Mixpanel

MARCH 11, 2020

Tip: Avoid asking leading questions with easy answers (read on for some ideas…). Tip: Apply the Rule of Three and ask the same thing in different ways. Tip: When you need an honest answer to a critical question, try to do it in person or over a video conference to get the best read on their response.

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User Testing Customer Feedback Feedback Software Customer Experience 124

Alchemer Mobile

MARCH 9, 2022

What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. Use contextually relevant messaging and proactive customer engagement strategies. Use contextually relevant messaging and proactive customer engagement strategies.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

NOVEMBER 5, 2023

What’s customer value management? We also give you a bunch of tips on how to implement it in your SaaS. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. What are its stages?

Research Software 90

Research Software Feedback Software Analytic Tools User Testing 90

Product Management University

OCTOBER 2, 2019

Learn this technique and more, and learn how to mobilize “scenario messaging” with your sales team! The post Product Positioning Tip 3 of 7: Verbalizing a Product Overview in 30 Seconds appeared first on Proficientz. Sign up for The Art & Science of Positioning Solutions. Atlanta, November 20.

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Positioning Messaging Product Management Product Manager 100

Product Culture

MAY 1, 2024

Tips on discovering the real org chart in Chapter 1, Organization, in Aligned: Stakeholder Management for Product Leaders. Jobs Simplex.chat , a startup I am advising, is looking for a visual designer to redesign their messaging app. You will receive an email asking you to confirm your subscription.

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