Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 112

Product Research Reporting Tools Data Visualization Product Manager 112

UX Planet

OCTOBER 8, 2024

UX writing is the process of creating and managing all content within and around an app or website interface, both on a macro and micro-scale. To make sure your product’s content and your users’ experience do not fall prey to the latter, we have created this list of 12 world-class UX writing examples.

UX 104

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Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

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Analytic Tools Feedback Software Messaging Customer Experience 98

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. To design Dopamine Banking, we at UXDA are using the following strategic UX principles: 1.

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Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. User IDs, names, or any other identifiable data. You can also act on the insights by creating in-app flows and messages. What kind of data are we talking about? Credit card details.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

UX Planet

FEBRUARY 7, 2024

Let’s look at a more relatable UX writing example. Source This is a typical bad UX writing example. A seamless UX copy is supposed to guide the user to make an informed decision rather than manipulating or shaming them into signups. What is UX Copy? A good copy is supposed to bridge the gap between reading and experience.

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Userpilot

MARCH 12, 2024

The navigation UX determines how intuitive and efficient the product experience is. That said, let’s look at the concept of navigation UX, explore the different types of navigation patterns, and implement some tips for enhancing navigation UX and improving product engagement.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. Stay present. 8 Choose a Decision Rule.

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UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

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UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. User Benefits: Improved Readability: Left-aligning text ensures that column content is easy to scan, especially for names, descriptions, or other textual information.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Intercom, Inc.

JUNE 11, 2019

By offering reassurance and guidance via the welcome page – and following up with onboarding messages or a product tour – you’re helping users feel more confident about taking the first step. Use in-app messages on your welcome page to greet new users and let them know where they can find learning resources or contact support.

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Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? The best way to announce a product launch and contribute to a successful onboarding experience is to communicate in a contextual way , with the right message, at the right time, and on the right platform. What are launch messages?

Feedback Software 98

Feedback Software Messaging User Testing Customer Experience 98

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Here are a few features that will streamline your UX research efforts.

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Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product.

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UX Planet

MARCH 3, 2025

Use real names and photos for authenticity, such as Rated 4.9/5 Multi-Step Forms: For longer forms, break them into steps, starting with easy questions like name before sensitive ones, as recommended by Unbounce , to make the process less daunting. Check your email for your welcome message, as per WordStream , to re-engage users.

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Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. What is onboarding UX? Why is onboarding UX important?

Customer Experience 98

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Userpilot

JUNE 8, 2022

Why is it important in UX design ? A critical user journey is a UX tool that maps out the key interactions between users and a product. Use UX analytics to find unhappy paths causing a drop-off in user engagement and optimize to put users on the right happy path. What is a critical user journey? Let’s dive right in.

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Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

NOVEMBER 7, 2024

Velaris allows you to manage your customers from one place, integrating all the different customer information from everywhere – emails, Slack messages, tickets, calls, and more. Many customers highly review Catalyst’s navigation UX, praising it for being user-friendly and straightforward. G2 rating : 4.4 Custom dashboards.

Data Visualization 105

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Userpilot

OCTOBER 28, 2024

You don’t want to send project managers on the ideal path for UX designers, after all. It involves delivering consistent messaging across all channels. They started with Pendo , a big-name product management and digital adoption tool. You can think of this as a 3-step process: Start by segmenting your power users by personas.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

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Customer Experience User Testing Analytic Tools Feedback Software 98

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

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Userpilot

JULY 10, 2024

UX/UI consistency and standards. Jakob Nielsen introduced these in the early 90s to standardize what a good UI/UX meant. You can build banners, alerts, and in-app messages with Userpilot to offer system status visibility. Launch messages and trigger product announcements to keep the user up to date.

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Melissa Perri

DECEMBER 29, 2023

Back when I was gearing up to write "Escaping the Build Trap," I bumped into a publisher who was keen on me penning a book about Agile UX. So, before you dive in, make sure you're clear on your message and your audience. A publisher's name can give your book some extra clout, depending on the publisher. That was back in 2016.

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Books User Testing Customer Feedback Consulting 193

Mixpanel

MAY 19, 2022

Notifications and messages received are great examples. That is, the name of the event is added to a log, along with the exact time the event occurred down to the millisecond. For example, imagine you just opened a messaging app like Apple Messages. But events aren’t just limited to direct actions taken by users.

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Analytic Tools Events Data Visualization Technical Cofounder 105

Mind the Product

MARCH 5, 2020

A domain name and a website for your brand is a good start, but not enough. And beyond the lock screen, for instance, in WhatsApp, you can rely on the smart notifications response function to reply to an incoming message without launching the app. The outcome is an exceptionally smooth web-app UX. Web is for big Audiences.

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UX Planet

FEBRUARY 25, 2024

Hi there, My name is [Your Name], and I design cool stuff. Best, [Your Name] ### Email Template 2: Portfolio Highlight Subject: See What I’ve Created! Hi [Recipient’s Name], I’m [Your Name], and I create designs that people love. Hey [Recipient’s Name], I noticed some websites or brands could use a little sparkle.

ChatGPT 98

ChatGPT User Testing Customer Feedback Research Software 98

Userpilot

JANUARY 26, 2023

Just a name and email address are enough to get started. Greet new customers with welcome messages – it humanizes the onboarding process. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Greet them with a welcome message for a more positive onboarding experience.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 9, 2021

The content of your welcome page should greet the user by name, introduce your business, outline the next steps, and feature a picture of one of your team. As the name suggests, a welcome page is a place where you greet new users after they sign up from your landing page. People love it when you address them by their first name.

Software Review 98

Software Review Customer Experience User Testing Technical Review 98

The Product Coalition

MARCH 14, 2023

Name, then address, then date of birth, and so on. Rather than showing an error in the month day year format, pre-set the format for the user so they don’t get frustrated by an error message. What information feels natural together? Group steps together that are logical in the mind of the customer. Automate the format.

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User Testing Analytic Tools Research Software Data Visualization 148

Product Talk

OCTOBER 20, 2021

That’s why Teresa named her book Continuous Discovery Habits. For this first post, we spoke with Rebecca Klee , a UX Researcher at Optimal Workshop. Meet the Continuous Discovery Champion, UX Researcher Rebecca Klee. Continuous discovery is about changing your behavior. You don’t just think your way into continuous discovery.

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Product Research Research Software Technical Review Data Visualization 194

Mind the Product

MAY 25, 2018

And for that, we needed a new name… Output of one naming brainstorm. After a lot of deliberation we settled on the name Yimby, which stood for “yes in my backyard”. We were communicating a message about community empowerment and location-based funding, but our users just wanted to raise money for a friend.

User Testing 149

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The Product Coalition

DECEMBER 15, 2020

Descriptive product name The name should reflect more than the product category and brand. Asos assembles product names from the following parts: product color + category + cut + print + brand The name of the product can go either above or after the image. Use tables for technical specifications of the products.

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Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? Kontentino’s success message built in Userpilot – talk to us if you want one like that!

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot markets new features to existing users with in-app messages. Run product experiments and analyze results.

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