Product Management University

OCTOBER 19, 2023

With that as the backdrop, there’s a good chance all of your launch content and messaging follows the theme of the headline in the press release. Lackluster sales and/or poor adoption shouldn’t come as a surprise. The intent of that design and development changes a lot.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Productside

MARCH 24, 2025

Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Everyones chasing the next AI feature or untapped market. Theyre problem-solvers.

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? But what exactly can be automated in onboarding flows?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 263

Product Research Onboarding KPIs CTO Coach Research Software 263

Mind the Product

NOVEMBER 9, 2016

These business applications include everything from education, e-commerce, travel, communications, healthcare, job training, and data visualization, to almost anything else you can imagine. NASA is using VR to train astronauts and technicians as well as for planning missions and simulating life on Mars. The song remains the same.

Weak Development Team 141

Weak Development Team Development Feedback Software User Testing 141

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. This technology is crucial for developing conversational interfaces like chatbots, which help create seamless and interactive experiences forusers.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. And so, in 1996, she founded E-WRITE , a writing training consultancy that helps people do just that. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement. Leslie: Yes.

Messaging 118

Messaging Customer Experience Branding Airlines 118

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. It’s about ensuring that customer experiences align with promises made during product development and marketing.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 311

Product Research Reporting Tools Feedback Software Customer Communications 311

Mind the Product

MARCH 16, 2018

Sue is an engineering lead on a team and Tom is the product manager. Not surprisingly, Tom, Sue and team are under a lot of pressure to get this world-changing product out the door. In today’s team meeting the debate escalated into an argument. Build Conflict Resolution Into Your Team’s Ways of Working.

Weak Development Team 168

Weak Development Team Product Research Management Management 168

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 201

User Testing Weak Development Team Customer Experience Customer Feedback 201

Folding Burritos

FEBRUARY 22, 2016

You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. People in the organization start to realize there should be reasons behind product decisions, avoiding an ad-hoc development culture. We’ll keep working on this on our next development cycle.”.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

nulab

SEPTEMBER 2, 2022

Maybe, they didn’t give you enough notice, or they didn’t provide adequate training for your replacement. A well-executed offboarding process can help the company retain top talent and prevent bad blood between departing employees and those who remain. Notify the team. Identify any training needs.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Product Management University

DECEMBER 4, 2018

If you’ve ever wondered why some athletes are great with one team but not so great with another, the difference is usually in their supporting cast. In most cases, each product manager is spending 80% of their time in the weeds doing functional specifications to keep product development moving and managing the crisis of the hour.

Product Management 113

Product Management Product Manager Weak Development Team Customer Experience 113

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. For example?—?you’ve

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

JANUARY 28, 2019

They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Until that moment, the customer will let you know in so many ways how bad you are as a product manager. Which hurts.

Product Management 179

Product Management Product Manager Customer Experience User Testing 179

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Your new book, Conversational Design , is out on abookapart.com on March 6. Erika: Absolutely.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. Illustration from Intercom’s article about the values of designer-developer collab.

Weak Development Team 97

Weak Development Team Technical Advisors Development UX 97

Product Innovation Educators

APRIL 13, 2020

Even though we recorded it before concerns of COVID-19 dominated the news, it’s a message you need to hear now. I made it onto an NCAA Division 1 soccer team, but a few weeks later the coach told me that I was a threat to my own team. But at least I was part of a team now. Why not me? I was too slow.

Weak Development Team 211

Weak Development Team Books Definition Leadership 211

People-First Product Leadership

NOVEMBER 5, 2024

It’s like developing a sixth sense for product success. How can we assess the level of product sense in PMs, designers, and developers? Is product sense an innate skill, or can the ‘art’ side be developed? Frustrated that your ‘art’ skills aren’t developing fast enough? The secret?

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

BrainMates

JULY 2, 2025

They require a symphony of teams — Product, Design, Engineering, Marketing, Sales, and Support — working together from idea to launch. This blog unpacks how product leaders can drive better collaboration by creating shared clarity, building transparent workflows, and being the empathetic glue between teams. The challenge?

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

The Product Coalition

MAY 10, 2019

One way is through Corporate Training. Developing new skills means opening new paths toward solutions. It is precisely because of this wide-spread value that companies like Uber are willing to spend money on Corporate Training; it is paying to optimize the company, not just the individual. Reskilling Existing Abilities ??

Weak Development Team 64

Weak Development Team Data Visualization User Testing Customer Experience 64

Userpilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Data Visualization 66

Data Visualization Analytic Tools Embedded Analytics Feedback Software 66

Mironov Consulting

JULY 27, 2023

 Sales teams inundate us with urgent-but-repetitive ‘does product X do thing Y?’ 1] “Product Needs to Help Sales Close Major Deals” Enterprise sales teams are paid, rewarded, promoted, and measured on closing individual (big) deals.  So  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98