Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away!

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Travel apps ratings and reviews were around or slightly lower than macro app averages. The big takeaway for Utilities apps is while you can’t mitigate every negative rating or comment, having a plan in place to directly receive negative feedback will help you improve your numbers.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? A good place to start is by creating user personas.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Fitness: (Fitbit, Strava) 35.3%. Travel: (Airbnb, Ryanair) 35.5%. “Snapchat opens with the camera view so users can create their snaps as quickly as possible.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Did the user discover a core feature? 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies. Users feel understood right away.

Feedback Software 74

Feedback Software User Testing Strategy Customer Experience 74

Userpilot

MAY 17, 2025

Today, users expect to get value in seconds, not minutes. Thats why one in four users drops off after just one session, often before they even get to experience the core product. Screen space, attention span, and platform-specific expectations shape the way app users engage with your product.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools User Testing Customer Experience 65

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app. Feedback Integration ? Would you take the leap through time? ?⏱️

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Don’t sleep on this cutting-edge innovation of user engagement! Here are 10 of the best in-app messaging platforms in 2024!

Analytic Tools 104

Analytic Tools Feedback Software Reporting Tools Software Review 104

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

MAY 21, 2019

We took exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report and segmented it by different app categories, including as Food and Beverage, Media, Retail, Travel, Lifestyle, and Finance. You’ll learn: Category-specific tips to improve mobile customer engagement, retention, and feedback.

Webinar 37

Webinar Feedback Software Data Visualization Travel 37

Intercom, Inc.

JUNE 15, 2021

How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. as well as the industry, target audience, and distribution channel, the testing process will differ. Functional testing As practice shows, mobile users are intolerant to low-quality software ?

User Testing 147

User Testing Product Research Testing Weak Development Team 147

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Manager 179

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Melissa Perri

DECEMBER 29, 2015

But on one trip back from London, I got a surprising test message. I had my second run in with HiFly in September when I was traveling back from England with my mother. In addition to saving the butts of new airlines, HiFly is also used to test new flight routes. Five of those round trip flights were on Norwegian Air.

Airlines 223

Airlines Entertainment Customer Experience User Testing 223

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Unfortunately, many of the users acquired this way abandon the new app before converting to paying customers. The best app opt-in rates belong to financial and travel applications, but the variation between domains is not much more than 10%. Betting on Apps.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Why is your mobile app user retention declining?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

ProductPlan

FEBRUARY 7, 2019

Whether the products they offer (and the price they sell them for) match the demand is (part of) where product-market fit comes in. Knowing when you don’t have product-market fit is simple. If your product isn’t loved and valued by customers, you haven’t achieved product/market fit.

User Testing 95

User Testing Product Marketing Marketing Research Software 95

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. So I’m going to talk about Product-Market Fit. ” Very disappointed.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. When resources are low, impact is key. Staging events to remember.

Events 205

Events Branding Customer Experience User Testing 205

Intercom, Inc.

MAY 13, 2019

Knowing your user’s story is central to a great onboarding experience – but how do you actually tell that story ? Ultimately, it’s the content that helps your users achieve their goals. That way, you’d know your user’s story and their goals before building anything. Create a narrative for your users’ journey.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Userpilot

AUGUST 27, 2024

Tl;DR Userpilot : Choose Userpilot for comprehensive in-app engagement and deep user analytics, especially if you need an all-in-one product management tool. PostHog : Opt for PostHog if you value open-source flexibility and data privacy, and have the technical expertise to manage, self-host, and customize open-source software.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. Customer retention and loyalty. Ratings and reviews. Interaction and response rates. TRANSCRIPT COMING SOON.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked.

User Testing 90

User Testing Product Research Customer Experience Customer Feedback 90

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Mironov Consulting

JUNE 28, 2018

Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

UX Studio

SEPTEMBER 30, 2019

When it comes to travel app development, product managers have to take the customers’ needs into consideration. Of course, I’d still want to go, so there has to be a way to please travellers out there. . Travel app development can bring better conversion. Happy users mean better conversion.

Travel 66

Travel Research Software Development Product Research 66

UX Studio: Product Management

APRIL 3, 2018

User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. Additionally, most healthcare products tend to focus overall on the patient as customer. Tech trend: For the everyday user, smartwatches count the steps, track sleep, monitor heart rate or blood pressure. Voice User Interfaces.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

The Product Coalition

APRIL 20, 2023

Augmented reality apps may sound futuristic, but consumers and marketers are embracing the concept far more quickly than you may expect. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. 70% of consumers believe augmented reality apps can bring them benefits.

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148