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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

Once every decade or two, developments in technology trigger monumental changes in an industry. Customers know these old technologies cannot provide fast, efficient resolutions, and they know that better, more modern tools exist. It has the most comprehensive range of outbound proactive message types. What you need to do now.

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How our infrastructure scales alongside our customers

Intercom, Inc.

We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. We want to truly partner with our customers to ensure we are solving their problems, at scale, for the long term. .

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages.

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Sales Hacker?s Max Altschuler on selling more with less

Intercom, Inc.

We were one of the first companies to leverage all the new sales technologies that are out there now. Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. Are you doing outbound? How do you feel like those old-school skills translate to a lot of the new technology?

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Understanding the Metaverse Experience: Explained in Seven Layers

The Product Coalition

A breakdown of what a metaverse is, and the seven conceptual segments that make up a metaverse design The technological progress from Web 2.0 related technologies like blockchain, DeFi, decentralized computation, NFTs etc., Usage of computer technologies like VR can give users an immersive experience.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Strategy first, technology second. You can also send proactive outbound messages to your customers in real time to help them preemptively resolve issues when they’re experiencing friction on your site or in your app.