freshtrax

JUNE 11, 2019

To give you a bigger picture of the Japanese technology industry, we dive deeper and introduce the top technology companies in Japan based on the following four criteria: capital value, sales, profit, and number of employees. Top 10 Japanese tech companies by capital value (November 2018). Revenue in Yen. Revenue in USD. SoftBank. ?1,065.5

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. FROM Contact.

Data Visualization 231

Data Visualization Customer Experience Reporting Tools Customer Feedback 231

Alchemer Mobile

DECEMBER 22, 2020

According to State of the Connected Customer , a report from Salesforce, 84 percent of customers say the experience a company provides is as important as its products and services. Make it easy and fast for people to contact you with questions, issues, or feedback. Design intuitive UI so people can find what they need quickly.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Intercom, Inc.

NOVEMBER 24, 2020

This may have made procedural sense for companies, but the reality for customers is less than ideal. You get in contact with the vendor or service provider through a form or an email address. Intercom’s ticketing workflow: Messenger + Inbox + Reporting. Triage issues using rules. Defining a ticketing system.

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Crowded markets mean companies can no longer assume they are the only, or best, choice. Let’s be clear: the notion that companies should put customers first is nothing new.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

Product Management University

NOVEMBER 17, 2022

Convincing stakeholders the above supports company goals (product strategy). After more than two dozen conversations with product management VPs and SVPs, I’m happy to report the market-facing, customer-value-driven product management I’ve long known is alive and well. Finding user problems. Writing epics and stories.

Reporting Tools 130

Reporting Tools Weak Development Team Marketing Product Management 130

Intercom, Inc.

NOVEMBER 17, 2021

Get deeper insights with the Conversational Support Funnel report. See how your proactive , self-serve , and human support efforts are performing with the Conversational Support Funnel report. In the Team Performance report, we have now added the average time teammates spend working on conversations. Introducing WhatsApp.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Contact us and let’s get started.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Contact us and let’s get started.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Intercom, Inc.

APRIL 5, 2022

73% of customers say that companies valuing their time is integral to a good support experience. It helps us provide real-time support and respond quickly and efficiently to customer queries. Lower cost-per-contact. With Switch, we aimed to make it not just possible, but easy, to move inbound call volume to messaging.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

Intercom, Inc.

DECEMBER 14, 2022

Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023. Three in four customers reported feeling valued as a top factor in their decision to continue doing business with a company”.

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. I think customer expectations are higher, because more and more companies are realizing that it’s the key to their continued growth and success,” Jean-Bernard said.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

MARCH 7, 2022

Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market. Updated outbound messaging CSV reports for streamlined messaging data. Updated outbound messaging CSV reports for streamlined messaging data.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Alchemer Mobile

MAY 12, 2020

The majority of us are staying home, and businesses across all industries have had to adapt to customers engaging with their products and services remotely. While consumers need to limit physical contact, many companies that require payments for their product/service are moving to digital mobile transactions only.

Feedback Software 147

Feedback Software Reporting Tools User Testing Customer Experience 147

Intercom, Inc.

DECEMBER 16, 2019

ABM’s mixed reputation reflects the challenges that companies have faced implementing an account-based approach. Just two years ago, only 29% of marketers reported ABM to be an effective strategy. ABM is well-suited to pursuing large companies who have longer sales cycles and more complex sales needs. Source: TOPO ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. Especially for their newer features, Facebook makes sure users can easily give feedback or report an issue.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

The Product Coalition

JULY 8, 2021

Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today. It’s the most natural communication medium for us. What about the future of finance? With the advent of NLP, things have changed.

Data Visualization 151

Data Visualization Reporting Tools Analytic Tools Banking 151

Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Download your copy of the thought leadership paper now.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MAY 6, 2020

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. New KickFire app.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Product Talk

FEBRUARY 28, 2024

Did Kelsey’s trio instantly absorb continuous discovery and then seamlessly roll it out to everyone else at her company? Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. Kelsey oversaw three product squads and reported to the VP of Product, David Krell.

Product Research 238

Product Research Onboarding KPIs Feedback Software User Testing 238

Product Talk

DECEMBER 21, 2022

Hope Gurion: The second most common mistake that we see is when we define outcomes, not tying them to our company’s strategy or relating them to our company’s revenue model or business model. It’s almost like a vanity traction metric for the company. Mistake #2: Not Connecting Outcomes to Business Value.

Product Research 229

Product Research User Testing Customer Satisfaction Customer Experience 229

Agile Velocity

MAY 3, 2024

A company may choose to undergo an Agile Transformation for various reasons, each aimed at achieving specific business outcomes and addressing organizational challenges. Companies across industries recognize the importance of embracing agility to stay competitive, innovate, and respond swiftly to market changes. Contact us.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

freshtrax

JULY 19, 2023

Yanmar and btrax Team Group Photo at Anime Expo 2023 The original anime ‘未ル (Miru)’ tackles the theme of “confrontation and harmony between humans and nature” and is in line with Yanmar’s mission to provide us with “A Sustainable Future.” ‘未ル as 42% of millennials are reported to watch anime! Predicted Anime Market Growth Worth $25.62

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

Intercom, Inc.

SEPTEMBER 8, 2021

Proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to support their customers before they even need help”. In doing this, we’ve seen a reduction of almost 80% in the contact rate for temporary issues, as our customers already know how to take action”. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Userpilot

MARCH 18, 2021

Their job is to sell prospects on the vision of your company. Take a look at how these companies position themselves: Product Onboarding Tool. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. Marketing and sales are the engines of your growth. Eden Bidani.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

freshtrax

MARCH 17, 2021

Eugene provided his thoughts and advice from the perspective of a US-based team responsible for “launching a product with little or no cultural relation to” in Japan. With over 24 reporters tuning in and over 10 press articles subsequently written, Square saw a huge spike in web traffic and sign-ups the next day. . Bonus Insights.

Reporting Tools 105

Reporting Tools Product Research Research Software User Testing 105

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Management University

NOVEMBER 14, 2022

Product marketing is the second tier of portfolio marketing that addresses specific needs in accounts payable, accounts receivable, asset management, treasury management, budgeting, financial reporting, compliance, etc., The real truth for most enterprise B2B companies is that 80% of their revenue comes from five or fewer industry segments.

Marketing 147

Marketing Product Marketing Reporting Tools Healthcare 147

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! You have to work with a company you can rely on.”.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Mind the Product

MARCH 3, 2020

In this ProductTank San Francisco talk, Rahul , CEO and Founder of Superhuman , shares with us a framework for determining product/market fit and optimizing until you achieve it. However, remember to focus on what makes your company special and don’t just focus on what your least passionate customers think is missing with your product.

User Testing 126

User Testing Engineering Product Marketing Marketing 126

Gainsight

APRIL 8, 2020

Lastly, the Reporting Rollup in Renewal Center is a critical component of my oversight of the business. Renewal Center reporting is also hugely helpful in advising my forecasting a couple quarters in advance, through the built in data science projections. Gainsight Renewal Center Forecast View. Gainsight People Maps.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. UX design, on the other hand, uses these insights to create intuitive, user-friendly interfaces and experiences. For B2B companies, surveys can capture trends and general attitudes toward a product or service.

Data Visualization 83

Data Visualization User Testing Research Software Product Research 83

Mind the Product

JULY 4, 2019

Clear Ownership and Reporting Lines. The Roman legion had an extremely streamlined reporting and ownership line: As the lowliest soldier – a legionnaire – you would be responsible for your armour, weapons, and tools, you would share one tent and one pack animal with seven fellow soldiers. Do you know who you report to?

Reporting Tools 158

Reporting Tools Weak Development Team Naming Startups 158

Intercom, Inc.

SEPTEMBER 23, 2021

As the CAO – Chief Amazement Officer, as he likes to say – of Shepard Presentation, he’s been preaching about the benefits of a customer-centric mindset long before any of us were using the buzzword, even longer than some of us were born. Ask yourself what are your favorite companies and why you love them.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Product Culture

FEBRUARY 9, 2022

Another sees it "encompasses everything from system configuration and admin, to process creation and audits, to training, to OKR management, to data collation and reporting." You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Reporting Tools 52

Reporting Tools Data Visualization Naming Customer Experience 52

Product Talk

JANUARY 19, 2022

For Product Talk, historically, my primary business model was based on selling discovery coaching to companies. I didn’t want companies to have to wait so long for coaching. We are also planning to launch at least 2 more Deep Dive courses, allowing us to add 300 more students. Most companies can’t afford to wait that long.

Product Research 195

Product Research Workshop Weak Development Team Books 195

Intercom, Inc.

JUNE 30, 2022

She is the coauthor of Forms that Work: Designing Web Forms for Usability , and she’s been working as a survey consultant for companies and government agencies that want to improve the way they design their surveys.Creating winning forms and surveys has been top of mind for us lately. A lot of us see these popup surveys on websites.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239