Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. A knowledge base is a centralized self-service library of information about a product or service.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. User behavior is primarily focused on SaaS platforms and how users leverage them. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. So that you can support them proactively.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

The Product Coalition

OCTOBER 3, 2023

Choosing a blockchain platform You need to decide which blockchain platform will you be using to build your wallet on. MetaMask is built on the Ethereum blockchain, which is a decentralized platform that executes smart contracts. Multicoin support system provides customers a flexibility to use your wallet.

User Testing 118

User Testing Research Software Feedback Software Customer Feedback 118

The Product Coalition

NOVEMBER 22, 2023

This customizable and ready-to-deploy platform offers a plethora of benefits, reshaping the way businesses engage with the crypto market. Opting for a White Label Crypto Exchange expedites market entry by providing a pre-built and customizable platform.

Customer Experience 134

Customer Experience User Testing Branding Product Research 134

The Product Coalition

NOVEMBER 17, 2022

Focus Instead on the Underlying Platforms! BILLION viewers were watching gaming-related video content on the internet, across Twitch, YouTube, or other video platforms. If you’re conflicted or dejected on continuing your content creation journey, why not support the underlying platforms and technologies instead?

Technical Review 119

Technical Review Development Team Review Systems Review Advertising 119

Intercom, Inc.

JUNE 28, 2021

We held learning sessions that covered topics like the ABCs of LGBT, trans awareness, supporting LGBT kids, as well as remote events like bingo and a drag makeup masterclass. LGBTI+ youth are already more likely to struggle with mental health, and rely heavily on support networks and services that have been far less accessible ”.

Education 223

Education Events Naming Positioning 223

The Product Coalition

SEPTEMBER 13, 2022

This shift in consumer shopping behavior has created opportunities for retailers to build their online platforms to drive sales and growth. Nowadays, outsourcing software development services build custom apps for eCommerce landscapes. Think of Infrastructure-as-a-Service and Platform-as-a-Service choices.

Data Visualization 123

Data Visualization User Testing Software Developers Software Development 123

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in! Starts at Starter’s $2,988/year.)

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

The Product Coalition

JANUARY 25, 2024

Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. Availability Transactional chatbots can be available 24/7, improving customer support and accessibility for users. One example is Hiver’s Chat Widget.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

MARCH 7, 2024

In reality, some companies are better served using free vs paid analytics platforms. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

The Product Coalition

FEBRUARY 29, 2024

Licensed models such as OpenAI’s GPT-3 or Cohere’s language models come with commercial support and peace of mind, which are crucial for customer-facing solutions. Consider models with built-in security features or explore collaborations with platforms that offer enhanced privacy controls. External : Think user experience.

Artificial Inteligence 130

Artificial Inteligence Data Visualization Reporting Tools Research Software 130

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. It may become necessary to restructure the product organisation, allocating specific resources to professional services focused on custom implementations. Let us start by listing the high-level differences.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. User sentiment, also known as customer sentiment, refers to how users feel about a product, service, brand, or even an industry. You can also extract sentiment data using surveys after customer service interactions.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Reporting Tools 101

Userpilot

JANUARY 22, 2024

Customer success is a more proactive and holistic approach than customer support, customer service , or account management. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Feedback 94

The Product Coalition

JULY 21, 2022

Various e-commerce technologies help provide outstanding customer experiences via instant communication and 24/7 support. Although the world experienced a tough year in 2020, the national market saw double-digit global e-commerce platform growth. A report by eMarketer states that online retail sales will reach $6.17 billion (2020).

Reporting Tools 154

Reporting Tools Artificial Inteligence Data Visualization Wireless 154

UX Planet

APRIL 3, 2024

This can help identify moments that need emotional uplift or support. Neglecting the context of use The context in which a user interacts with your product or service can significantly impact their journey. Journey map of a trip manager platform. Color coding for emotional state. Image by slidemodel.

User Testing 80

User Testing Customer Feedback Customer Experience Data Visualization 80

Userpilot

FEBRUARY 14, 2024

TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. It enables teams to manage leads and automate customer service and marketing campaigns. Salesforce is a leading CRM platform. Salesforce is a CRM system.

Analytic Tools 99

Analytic Tools Feedback Software Data Visualization Customer Experience 99

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms?

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Feedback Software 104

Gainsight

FEBRUARY 28, 2024

That means it’s critical to empower our customers to be wildly successful with our products and services. Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet!

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

Userpilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. Building a customer community is a way to share the support burden with your users. In PLG , the role of sales teams is reduced as well because a lot of the conversions happen via self-service channels.

Analytic Tools 94

Analytic Tools Feedback Software Product Research Data Visualization 94

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Onboarding stage : Providing upfront support to solidify the decision to stay, making the learning curve easier, and enhancing the initial experience.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

The Product Coalition

OCTOBER 4, 2023

These platforms are reshaping the way we think about cryptocurrency trading, offering a promising vision of a decentralized and more accessible financial future. A Decentralized Exchange, or DEX, is a cryptocurrency exchange platform that operates without a centralized authority or intermediary.

Technical Review 122

Technical Review Finance Customer Experience Banking 122

Userpilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

FEBRUARY 15, 2024

TL;DR Salesforce is a leading CRM platform designed to enhance customer relationships and drive sales growth. A Salesforce email integration connects email platforms like Gmail or Outlook with Salesforce, enabling seamless data exchange and email management within Salesforce. Let’s dive in! What is Salesforce email integration?

Analytic Tools 99

Analytic Tools Reporting Tools Data Visualization User Testing 99

The Product Coalition

AUGUST 3, 2021

The benefits of cloud computing range from cost savings to scalability to mobile accessibility, which is driving businesses away from traditional IT methods toward SaaS (Software as a Service), IaaS (Infrastructure as a Service) and PaaS (Platform as a Service). What is Software as a Service (SaaS)?

Data Visualization 148

Data Visualization Document Technology Enterprise 148

UX Planet

FEBRUARY 20, 2024

These moments could be during a phone call with customer service, a visit to the company’s website, or an interaction with a sales representative. Technical issues: Glitches in digital platforms or malfunctioning equipment can disrupt the customer’s journey and erode trust in the company’s capabilities. Hello, is Anyone There?” ?? — Waiting

User Friction 69

User Friction Customer Experience User Testing Research Software 69

The Product Coalition

MARCH 17, 2021

This boom in cloud-based video streaming has led way to the growth of many Video On Demand platforms. Netflix, Prime Video, Disney+ and Hulu are some of the leading VOD platforms across the internet that allow access to hours of video content which users can subscribe to and access anytime. How to Build Your Own VOD platform?

Analytic Tools 136

Analytic Tools Reporting Tools Data Visualization User Testing 136

ProductPlan

APRIL 25, 2024

Consider it more deeply: educational institutions provide many products and services. Instead of a traditional B2B software or physical piece of hardware, their products are programs, IT services , university websites (internal and external), or even actual curricula, to name a few. Request a demo of ProductPlan today !

Education 52

Education Research Software Analytic Tools Feedback Software 52

The Product Coalition

APRIL 26, 2023

Top 8 P2P Crypto Exchange in USA Top 8 P2P Crypto Exchange Platforms Binance P2P Binance P2P — the most well-known Crypto exchange in the crypto world, knows the importance of P2P. To access the Peer to Peer, margin, or futures trading platforms on Binance, Users must complete the Know Your Customer (KYC) process.

Customer Experience 138

Customer Experience Customer Feedback Advertising Engineering 138

Userpilot

MARCH 5, 2024

15 Best user behavioral analytics tools in 2024 With the factors out of the way, let’s now consider 15 of the best tools for tracking how users behave on your platform and driving data-powered decisions. out of 5 overall rating on G2, with most users praising its ease of use, powerful features, and quality support.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Gainsight

MARCH 15, 2024

This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses. Transitioning away from Facebook presented its challenges, particularly in convincing members accustomed to the platform. Kate’s positive experience extends beyond internal support to her partnership with Gainsight.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization Webinar 52

Userpilot

OCTOBER 21, 2022

Automated customer service relationships. Omnichannel service. The 3 types of CRM systems: Collaborative CRM: Aligns business activities and facilitates collaboration between marketing, customer support, and sales teams. The software allows you to work with multiple social media platforms from one dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97