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Share the Love: Be a Champion for Continuous Discovery

Product Talk

You want to start working this way. For the past few weeks, I’ve been experimenting with daily, short-form videos—think less than one minute long. I’ve been experimenting with daily, short-form videos—think less than one minute long. This video might help: You can find these videos and much more here.

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Ask Teresa (and the Community): What Do You Do With Stakeholder Feature Requests?

Product Talk

You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. This idea (which is probably in the form of a solution you should build) didn’t originate from your discovery work.

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Form specialist Caroline Jarrett on designing surveys that work

Intercom, Inc.

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

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Tools of the Trade: Using Pendo to Manage Customer Requests

Product Talk

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. I’m here today with Leann Schneider. Leann, welcome.

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Ask Teresa: My Leaders Still Want Roadmaps with Timelines—What Should I Do?

Product Talk

If you’d like to dive more into the context around this roadmap, you can read the full article here. Instead, start with a feature-based roadmap. While you are giving your stakeholders what they’re asking for in the form of roadmaps with timelines, you can use the same artifact to start introducing opportunities and outcomes.

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How to Build a Conversion Path: Step-by-Step Process

Userpilot

Start creating conversion paths by defining their goals from the customer and business perspective. Define your goals Creating a conversion path starts from the end: the goal you want your users to achieve. Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ).

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Ask Teresa: What’s the Difference Between OKRs and Outcomes?

Product Talk

Defining the Terms: OKRs vs. Outcomes We often think of outcomes as the impact of what we build, but the real value comes when we start with our desired outcome and then decide if building something is the best way to achieve it. Here’s my response: First, an OKR is comprised of an objective and key results.