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Uncertainty is not the exception anymore. It is the environment. The strongest product leaders are not frozen by ambiguity. They build systems for curiosity, flexible planning, and continuous learning that help their teams thrive even when the path ahead is unclear. In July’s TPG Live roundtable, we brought together product leaders who have guided teams through acquisitions, scaled research-driven cultures, and launched in volatile markets.
Summary In this episode of the Product Coalition podcast, host Jay Stansell interviews Alex Blinoff, a global product executive with over 15 years of experience. They discuss the evolving role of product managers, the importance of communication and collaboration, and the impact of new technologies on product management.
With AI tools making product development faster than ever, it’s no surprise that the competition is brutal. Every product is fighting for attention and, more importantly, for retention. If you’re a product designer, you already know the real challenge isn’t just getting users in the door. It’s getting them to stick around. This is where gamification becomes your best friend.
As a product manager, I’ve come across all the common obstacles to creating personas. And what I’ve learned is that, besides getting stakeholder buy-in, you need a solid process to collect high-quality data, organize user segments, and create story-driven personas that are easy to follow. Otherwise, you’ll end up with guesswork-based personas that aren’t actionable enough to drive product decisions nor relatable enough to inspire, and the work of all your company’s teams will stay disconnected f
ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!
Productside | Product Management Courses & Training How Product Managers Can Build Better Dashboards (Without Data-Team Bottlenecks) During our recent Metabase × Productside webinar when I teamed up with Tanya Aulachynskaya (Product Manager, Cloud, at Metabase) half the audience admitted they juggle “multiple options” for analytics: Amplitude for product, Excel for finance, Salesforce for sales.
Product managers are now expected to be not only customer-obsessed but also data-fluent. In this episode, Jenna Gaudio shares essential insights on how modern PMs must evolve their skillsets to handle massive data flows, navigate regulations, and responsibly craft intelligent product experiences. What You’ll Learn: Data Management as a Core Skill : Why today’s product managers must master not just data access but interpretation, regulation, and ethical usage Avoiding Data Pitfalls : How ch
Product managers are now expected to be not only customer-obsessed but also data-fluent. In this episode, Jenna Gaudio shares essential insights on how modern PMs must evolve their skillsets to handle massive data flows, navigate regulations, and responsibly craft intelligent product experiences. What You’ll Learn: Data Management as a Core Skill : Why today’s product managers must master not just data access but interpretation, regulation, and ethical usage Avoiding Data Pitfalls : How ch
In our new webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Alchemer’s Integration and API Product Manager, to dive into a topic every CX team should be thinking about: automating customer feedback collection and management. This isn’t just a demo (though yes, Justin gives a fantastic one in this webinar). It’s a practical deep-dive into how Alchemer helps teams close the loop between feedback and follow-up.
What the latest generation of AI tools means for the product design process; what these tools bring to the table, where they fall short and how to leverage them to up-level our craft. Photo by Aerps.com on Unsplash In recent years, we’ve seen a noticeable shift in how digital products get built. Most products today are built using AI assistance at every point in the product life cycle.
PLG email campaigns done right can bridge the gap between signup and product adoption. Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. With that, every message becomes contextual. Every touchpoint pushes users toward actual product adoption. Here’s how you can build effective behavior-driven sequences for your product.
As global supply chains evolve and customer demands shift toward personalized and sustainable solutions, traditional approaches to product innovation and product portfolio management no longer suffice.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Every product leader I know is running fast. They’re shipping consistently. They’re hitting velocity targets. But under the surface, something is breaking. “We never miss a sprint. But we’re exhausted.” “I think I’m the one burning out.” I’ve heard these exact words in the past few weeks from PMs and product leaders I trust, respect, and once thought were invincible.
If you’ve ever run an A/B test, you know the thrill of watching those numbers tick up and down, hoping your new idea will be the next big winner. But behind every successful experiment is a secret ingredient: the statistical model that turns your data into decisions. With so many options – Bayesian , Frequentist , CUPED , Sequential – it’s easy to feel like you’re picking a flavor at an ice cream shop you’ve never visited before.
How to Build a Successful Product: Lessons from Launching and Growing a Freight Transportation Platform I joined the company as the first full-time employee and, over five years, tried on multiple roles — from product design to strategic planning. I helped the product evolve from an idea to a market-ready service, went through one pivot, and gathered a lot of insights along the way.
What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Pinpoint your main struggle to see how you can improve retention. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?
Speaker: Claire Grosjean, Global Finance & Operations Executive
Finance teams are drowning in data—but is it actually helping them spend smarter? Without the right approach, excess spending, inefficiencies, and missed opportunities continue to drain profitability. While analytics offers powerful insights, financial intelligence requires more than just numbers—it takes the right blend of automation, strategy, and human expertise.
In today’s volatile manufacturing landscape, the gap between product strategy and market reality has never been more costly. Global manufacturers face unprecedented challenges: supply chain disruptions, rapidly shifting customer preferences, and economic uncertainty that can render traditional forecasting methods obsolete overnight.
We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) data center in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI , designed to drive customer retention and growth at scale. For companies across EMEA, the launch of this regional data center means faster performance, stronger data residency, and enterprise-grade security—all while meeting
Strategic Portfolio Management Is Critical in Today’s Fast Moving Environment Today’s market moves fast. To stay competitive, companies need to continually evaluate, align and adjust strategy, roadmap, and execution so that investments are both planned and delivered to accelerate business outcomes and gain a competitive stronghold. This is where strategic portfolio management or SPM, and […] The post Modern Alternative to Atlassian Strategy Collection/ Jira Align appeared first on Dragonbo
How design is becoming the engine — not just the interface — of modern products. A few weekends ago, I launched a Shopify app on my own — not to prove I could code, but to solve a real merchant pain point. I had no dev team, no startup budget — just a clear understanding of the problem, a few AI tools, and the instincts of a designer. But what surprised me most wasn’t the launch.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
What is your biggest lifecycle marketing challenge right now? Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?
As global manufacturing markets continue to evolve, executive leaders face an increasingly complex question: How do you successfully steer your organization through a landscape defined by constant innovation, shifting customer demands, and intense competition? At the heart of this challenge lies adaptive product portfolio management , the engine that drives growth, revenue, and market positioning.
Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll find retailers eager to collect feedback and learn how they’re doing. But here’s the challenge: while brands have gone omnichannel, their feedback strategies often haven’t. When data stays siloed by channel—store surveys over here, app reviews over there—it’s nearly impossible to connect the dots and holistically understand the full customer experience.
AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During Gainsight’s recent webinar, Reaching Agentic Maturity: The Path to Agentic Scale , Nick Mehta, CEO of Gainsight, and Brent Krempges, CCO of Gainsight, laid out a compelling vision for the future of AI agents in scaling customer retention and growth.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Small details in product design can create big moments of friction. This is one of them. TL;DR (In Short) While commenting on a Substack post ( not a note ) via mobile, I accidentally kept hitting the Send button mid-thought because it’s placed on the left side with barely any padding for my big thumb. It broke my writing/ commenting flow multiple times.
In today's AI-powered workplace, words carry more weight. They determine whether employees feel valued and engaged, or disconnected and disruptive. As companies embrace AI-generated communication, we face a choice: efficiency or humanity? What we say shapes how work gets done. Our words reveal our intentions and determine how effectively teams collaborate.
The common language of roadmaps is value. But not only value to the customer. To gain buy-in, identify the key value to each department and make it explicit. UX cares about value to users. Account managers care about retention. The language of sales is cold hard cash. This is what you were hired to do: to translate around the organization so you can create alignment.
Stripe’s rapid growth isn’t just about great products. Behind the scenes, the company is powered by a strong internal framework. Stripe's operating principles guide how Stripes think, communicates, and makes decisions every day. In this guide, we’ll break down Stripe’s principles, explain why they matter, and demonstrate how they’re applied in hiring, communication, and culture.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but take action across the customer journey with context, guardrails, and purpose. These systems learn, adapt, and drive outcomes in the background so your teams can focus on what matters most. This is the promise of Atlas , our new generation of AI agents.
Accessibility is a core part of creating inclusive, effective design. One of the most widely recognized standards in this area is WCAG. But what exactly is WCAG, and why does it matter for designers? WCAG stands for Web Content Accessibility Guidelines. It was first published by the W3C’s Web Accessibility Initiative (WAI) in 1999, with major updates in WCAG 2.0 (2008), 2.1 (2018), and the latest WCAG 2.2 (2023).
How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. Our new CX Score is the perfect example. This post originally featured in our AI-first customer service newsletter, The Ticket.
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