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In our new webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Alchemer’s Integration and API Product Manager, to dive into a topic every CX team should be thinking about: automating customer feedback collection and management. This isn’t just a demo (though yes, Justin gives a fantastic one in this webinar). It’s a practical deep-dive into how Alchemer helps teams close the loop between feedback and follow-up.
Productside | Product Management Courses & Training Ctrl + Alt + PM: AI-powered Product Management Your product management laptop keeps freezing. Open your calendar. See the rainbow-wheel of doom? That’s the sign you’re forcing 2025 problems through a 2019 operating system. You join every stand-up, polish every deck, chase every “quick question”… yet somehow real decisions happen in a meeting you weren’t invited to.
Trying to adopt the product operating model ? One of the keys to success is remembering that it’s not just about product teams—it’s an organization-wide transformation. This is why Hope Gurion and I have been doing a series on organizational change. In our years as product coaches, we’ve seen how many companies underestimate what’s actually involved in this type of transformation.
In May 2025, the product design team at Intercom came together for a hackathon in our London office. Folks flew in from as far afield as Dublin, Barcelona, Amsterdam, Chamonix, and Merseyside. Our org has 30+ product designers sprinkled across the UK and Europe, so it’s always special to meet up in person. Our mission: build an Intercom-related feature, product, webpage, or experience using nothing but AI.
ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!
👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more.
👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more.
When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where our AI Agent Fin resolves millions of customer inquiries autonomously, reliability starts with one essential question: Can our customers do the job they’re hired us to do? This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purp
Understanding your customers and stakeholders is more crucial than ever. But let’s face it – collecting feedback is just the beginning. The real challenge? Making that feedback work for you by creating real outcomes that matter to your organization. That’s where Alchemer Connect comes in. The Problem: Feedback in Silos You’ve got valuable customer insights pouring in from surveys, social media, and support tickets.
The leap to a larger organization was a significant step in my career, but the initial excitement quickly met a complex reality. In my previous roles, design approval was straightforward. But here it was a negotiation between a host of powerful stakeholders. The Head of Engineering focused on feasibility, the VP of Products on market fit, and the Head of Design on system consistency.
Not everyone who conceives a tech product idea has a technical background. What should you do if you’re one of them – build a team internally or turn to an outsourced product development company? If you are the non-tech founder, you pretty much have the following four options: Find a tech co-founder (akin to finding a life-partner) Hire in-house tech team (a longer learning curve and high investments) Outsource product development (preferred by many non-tech founders for MVP stage) L
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Watch or listen now: YouTube // Spotify // Apple Brought to you by: CodeRabbit —Cut code review time and bugs in half. Instantly. Lovable —Build apps by simply chatting with AI Prerna Kaul is a product and platform leader who has spent over 14 years turning machine-learning research into consumer and B2B products at Amazon Alexa, AGI, Moderna, and now Panasonic Well.
How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. Our new CX Score is the perfect example. This post originally featured in our AI-first customer service newsletter, The Ticket.
Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll find retailers eager to collect feedback and learn how they’re doing. But here’s the challenge: while brands have gone omnichannel, their feedback strategies often haven’t. When data stays siloed by channel—store surveys over here, app reviews over there—it’s nearly impossible to connect the dots and holistically understand the full customer experience.
Hey friends, I’ve got a quick but important update. As shared back on May 27, our Slack community will officially be shutting down on June 30th 2025. Yep, after years of DMs and link drops, it’s time to say goodbye to the workspace that’s housed some of the community for so long. Slack was an incredible starting point for Product Coalition—it helped us grow into the world’s largest unaffiliated product management community.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
What’s your primary goal with Behavioral Segmentation? Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities.
Listen now: YouTube // Apple // Spotify Brought to you by: Brex —The banking solution for startups Paragon —Ship every SaaS integration your customers want Coda —The all-in-one collaborative workspace Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors of the bestselling book Sprint.
In today’s volatile manufacturing landscape, the gap between product strategy and market reality has never been more costly. Global manufacturers face unprecedented challenges: supply chain disruptions, rapidly shifting customer preferences, and economic uncertainty that can render traditional forecasting methods obsolete overnight.
If you’ve ever run an A/B test, you know the thrill of watching those numbers tick up and down, hoping your new idea will be the next big winner. But behind every successful experiment is a secret ingredient: the statistical model that turns your data into decisions. With so many options – Bayesian , Frequentist , CUPED , Sequential – it’s easy to feel like you’re picking a flavor at an ice cream shop you’ve never visited before.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Your user signs up on the web but ignores the onboarding flow and never returns. Or they never install the mobile app and miss half the product experience. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out. I‘ve experienced all that first-hand, so I know that fragmentation kills activation. When users bounce between touchpoints lacking a cohesive experience, it’s easy to lose them before they hit their first "Aha!
If you’re a premium subscriber Add the private feed to your podcast app at add.lennysreads.com Ben Erez is a former PM at Meta, the first PM at three different startups, and now a full-time interview coach and educator. In this episode, Ben shares the five-part framework he developed after studying dozens of mock interviews, interviewing 50+ candidates at Facebook, and coaching hundreds of PMs through their job searches.
For product managers working across global manufacturing environments, understanding and measuring digital maturity isn’t optional - it’s essential. It informs smarter investment decisions, supports cross-site coordination, and helps build lasting competitive advantages in an increasingly digital-first world.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Strategic Portfolio Management Is Critical in Today’s Fast Moving Environment Today’s market moves fast. To stay competitive, companies need to continually evaluate, align and adjust strategy, roadmap, and execution so that investments are both planned and delivered to accelerate business outcomes and gain a competitive stronghold. This is where strategic portfolio management or SPM, and […] The post Modern Alternative to Atlassian Strategy Collection/ Jira Align appeared first on Dragonbo
Confidence level Hi, I’m Hazel. I’m a product designer. Previously, I worked in construction for three years. Here was my day-to-day like: making sense of different drawings, drafting a project timeline. And that’s it! Quite boring. But I’m proud of my experience. Every day, I was problem-solving under pressure, understanding projects holistically, and translating them into actionable plans.
What’s the main goal behind your interest in an Amplemarket Case Study? Understanding your primary objective helps us see if a product-led approach could be a better fit than traditional sales outreach for your growth strategy. Improving new user activation Increasing feature adoption Boosting free-to-paid conversion How are you currently guiding new users?
Average Order Value (AOV) is a widely used metric in Conversion Rate Optimization (CRO), but it can be surprisingly deceptive. While the formula itself is simple—summing all order values and dividing by the number of orders—the real challenge lies within the data itself. The problem with averaging AOV is not a “democratic” measure. A single high-spending customer can easily spend 10 or even 100 times more than your average customer.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
It’s easy to collect a lot of data during a beta test, the hard part is knowing what to ask to get the information you need about your product. One popular metric to use is Net Promoter Score® (NPS®).
Ever feel like your brain is a self-driving car that forgot the destination? You're not alone. Research suggests we spend about 95% of our day running on subconscious autopilot! Translation: most of your leadership moves happen before your conscious mind can say, "Is this still useful?" In product work, our hidden mental habits often get in the way of bringing big ideas to life, no matter how hard we try.
María Tabush, Senior Customer Success Manager at airfocus, shares the most common mistakes she has seen teams make after adopting PM tools – and how to avoid them.
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