Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. So, Apptentive is a company that is really focused on measuring customer experience and doing that through the sentiment of customers.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

MAY 31, 2025

Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. This article will provide an in-depth review of the platform. Well cover its key features, pricing, and real user reviews. Creating an in-app message in Intercom.

Analytic Tools 71

Analytic Tools Data Visualization Software Review Feedback Software 71

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. We have a number of repetitive System 1 tasks that we need to do every week, such as triaging email, updating reports, and facilitating team meetings.

Product Management 201

Product Management Product Manager Reporting Tools Research Software 201

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. That’s also how users prefer to access support.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 14, 2023

It is based on the principles of lean manufacturing and focuses on creating products that meet customer needs while minimizing resources and time. Lean product development is a methodology that aims to create products that are of high quality, meet customer needs, and are delivered on time and within budget.

User Testing 146

User Testing Product Research Feedback Software Development 146

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). I’ve also witnessed the sunsetting of a few solutions and how those situations came about.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Sachin Rekhi

JANUARY 23, 2017

He then applies these universal design principles to designing technology products. Visibility is the basic principle that the more visible an element is, the more likely users will know about them and how to use them. Feedback is the principle of making it clear to the user what action has been taken and what has been accomplished.

Feedback Software 152

Feedback Software User Testing Customer Feedback Customer Experience 152

The Product Coalition

MARCH 8, 2023

Open-source software has proven its potential for accessibility, connected developers, and reduced expenses. Is open source software the inevitable future? Consider how open-source software has impacted the world. Most of the cloud runs on Linux, so free software powers most modern computing resources.

Research Software 78

Research Software Feedback Software Software Review Technical Review 78

Userpilot

JULY 29, 2024

TL;DR Product marketing is the process of introducing a product to a market and acquiring customers for it. To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do? Table of Contents: What does a SaaS product marketing team do? Conclusion.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Revulytics

JUNE 8, 2017

Marketing technology budgets have soared as CMOs take ownership of the crucial customer-facing software that powers digital transformations. And it’s harder to ensure meaningful investments in a technology landscape that has exploded over the last six years – from 150 vendors in 2011 to nearly 5,000, according MarTech Today.

Data Visualization 73

Data Visualization Analytic Tools Customer Feedback Feedback Software 73

Userpilot

MAY 30, 2024

Eric Ries’ approach emphasizes iterative product development, validated learning, and a focus on customer feedback. After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. This book offers practical insights, stories, and tools for organizations navigating modern business challenges.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

NextBigWhat

MAY 16, 2021

The strategies used to grow from 0-600K users in 3 years. 1) Zapier, founded in 2011 by CEO Wade Foster, lets you connect different web applications to perform certain actions without the need of a human (with automation). 2) Strategy 1: Observe Customer Hangouts. Foster interacted in product forums.

Feedback Software 105

Feedback Software Customer Feedback User Testing Customer Experience 105

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Modus Create

JULY 30, 2021

Research plays a vital role in creating user-centric products. In this article, we’ll explore some of the most popular user research methods used across industries worldwide. . And a business can only do that if it truly understands its customers. . User research is critical because it helps with both.

User Testing 76

User Testing Product Research Research Software Customer Feedback 76

The Product Coalition

OCTOBER 26, 2021

Even if you’re not building a music streaming platform, the model presents a new way of empowering self-organizing teams and building a product loved by millions of users. The chapters will meet regularly to keep eachother up to date on what they’ve been working on, and to share solutions to common problems.

User Testing 153

User Testing Research Software Feedback Software Product Research 153

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

UX Studio: Product Management

JULY 12, 2021

Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Absolute Web.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

UX Planet

APRIL 29, 2024

Most of us viewed it as a functional product that provides value to users, even if it’s not perfect. Managers see MVP as the cheapest and fastest solution to satisfy stakeholders. It promoted frequently releasing software to get feedback and improve the product. It was unpolished with just enough features to do the job.

User Testing 97

User Testing Customer Experience Feedback Software Product Research 97

The Product Coalition

JANUARY 15, 2019

And at times, they should be turned on their heads to address unexpected shifts in culture, technology, and/or regulation. This includes a bunch that are building on, or into, nascent platforms like the blockchain, quantum computing, VR, and even AI. Here’s what I mean: 1? —? Relatedly, demand validation (i.e.

Feedback Software 84

Feedback Software Customer Feedback White Paper Customer Experience 84

The Product Coalition

FEBRUARY 22, 2021

software is eating the world?—?, Several reasons are causing this phenomenon ranging from a founder or entrepreneur who pursues his or her product vision without engaging in customer discovery activities. Loving the solution : This is a variation of the ‘we know what to build’ syndrome.

Product Research 103

Product Research User Testing Customer Experience Reporting Tools 103

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. I was having a great time there, back in 2011. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. I was having a great time there, back in 2011. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation.

User Testing 64

User Testing Customer Feedback Product Research Customer Experience 64

Mind the Product

FEBRUARY 27, 2020

When Petra Wille was in her first job, working as a software engineer for Burda Media , she visited Hamburg for a work project and promised herself she would live in the city one day. “I Petra joined German social network Xing as product manager for Xing’s events platform and was soon also responsible for recruitment and job boards.

Consulting 158

Consulting Customer Experience Travel Startups 158

Arkenea

MARCH 14, 2025

The rise in technology is contributing to the digital revolution of mHealth apps. In 2021, the number of healthcare apps on Google Play Store stands at 53,054. Apples App Store also has a similar number of mHealth apps. The healthcare mobile industry is rapidly transforming right before our eyes.

Healthcare 52

Healthcare Feedback Software Weak Development Team Reporting Tools 52

UX Planet

JANUARY 23, 2024

The Kin is what happens when you design a piece of technology to be “cool” rather than useful. The Applebee’s crowd had colonized the platform with their Farmville and their coffee humor and their chain letters. Instagram didn’t have any valuable technology that Facebook needed. By 2012, Facebook was no longer cool.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Mixpanel

AUGUST 7, 2018

The author prophesized a “dating apocalypse” and decried the multifarious dating apps of the day. Back then, Hinge’s app–just like Tinder and Bumble–allowed profile swiping, a feature inspired by slot machine gaming psychology and widely blamed for trivializing modern romance. Communing with customers. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Mind the Product

MAY 29, 2018

As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations. Leisa Reichelt, Head of Research and Insights at Atlassian. Leisa is responsible for building a better understanding of users and customers at Atlassian.

Technical Cofounder 96

Technical Cofounder Fractional CTO User Testing CTO Coach 96

Johanna Rothman

MARCH 21, 2024

Sure, if a team reduces its feedback loops, the team will learn faster. In addition, more frequent customer and internal feedback can help create a better product. Back in 2011, I wrote this article: Agile Has Not Crossed the Chasm, A Contrarian View. That's the bounce-back to pre-agile ways of working. Limit your WIP.

Software Review 111

Software Review Agile Product Research Feedback Loop 111

Split

JULY 30, 2020

For years, I’ve focused my efforts on sustainability in software delivery practices. These “new” ways of making software made sense to me because they significantly reduced the cost of making change at scale, whether measured in time, talent, or treasure. Instead, we need to re-visit how adaptability is truly achieved.

Reporting Tools 52

Reporting Tools Feedback Software Software Developers Software Development 52

The Product Coalition

JUNE 11, 2023

Support a new customer seeking our help, when we could barely offer it, simply by better understanding what they wanted and their own capability. It often helps to have an arms-length participant who is nonetheless allied with you, to provide feedback on how your team is conducting itself. jpg Alan Mulally 2011-04-01 001.jpg

Technical Review 147

Technical Review User Friction Reference Feedback Software 147