Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. But there’s a better way now. Short on time?

Feedback Software

The Product Coalition

SEPTEMBER 4, 2023

In hopes of finding the next big idea, many turn to their most loyal users for feedback and inspiration. And often enough, that feedback leads to useful improvements. This spotlight represents your active customers who are reaching out with their feedback and requests. When, in fact, it is not usually the case.

User Testing

Mind the Product

MARCH 2, 2020

Thanks to feedback from their customers, the team at Bloom & Wild discovered that they could make a truly impactful product change without the need for complicated features. Bloom & Wild launched as an online florist in the UK in 2013. All they had to do was listen. The Approach. The Results.

Customer Experience

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. Yvonne swiftly flipped this story on its head.

Feedback Software

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software

Alchemer Mobile

APRIL 28, 2020

Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. Luckily, we’ve been able to identify a few stand-out companies who have embraced a listening-first approach and welcome two-way conversations with their customers.

Customer Communications

Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. Back in 2013, our head of engineering Darragh coined this mantra: Shipping is our heartbeat. First some context.

Onboarding KPIs

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Bob’s appeared on our podcast to talk JTBD previously , and I welcomed him back to talk about how we can continue getting better at unpacking customer motivations.

User Testing

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization

Intercom, Inc.

MAY 12, 2020

There’s only really one way to develop product judgment and that’s through direct interaction with your customers. It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. They design it a different way and users reacted.

User Testing

Mind the Product

SEPTEMBER 16, 2019

“If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea. This focuses on answering three questions: Who is the customer?

User Testing

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Marty Cagan.

Research Software

Product Innovation Educators

MARCH 27, 2023

We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.

User Testing

Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Delivering feedback has to be done differently for example. He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I

Product Research

Userpilot

NOVEMBER 29, 2021

Are you looking for an effective metric to measure user sentiment ? If that’s the case, you’ll find Customer Effort Score or CES the perfect metric for your SaaS business. Measuring CES helps you keep tabs on a crucial aspect of any business – customer loyalty. What is Customer Effort Score (CES)? how to improve it.

Customer Experience

Mind the Product

DECEMBER 5, 2017

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Marty Cagan.

Customer Experience

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The best onboarding software for new users is Userpilot. Activation : the moment when the customer experiences that value first-hand. " Onboarding milestones.

Analytic Tools

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. 2013 – Launch as Yimby. The Yimby homepage, 2013. Show people how they made a difference.

User Testing

Mind the Product

MAY 10, 2018

Its diverse linguistic, cultural, and economic user base makes it a daunting challenge, one that the start-ups operating out of global hubs like Silicon Valley and London don’t face until much later in their expansion lifecycle. User Skill Level. Skill and Language Challenges for Products (Courtesy: Rohit Raghav).

Feedback Software

Gainsight

NOVEMBER 30, 2020

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. The face of every Gainster past and present who has played a role in making the Customer Success movement a reality. Is Customer Success really a thing?

Customer Experience

Product Management Unpacked

APRIL 25, 2019

A listening tour is time set aside to gather information and input through collecting insights, ideas and context from others before making new decisions. During his first few weeks, he met with customers, partners, other external stakeholders and company leaders at their locations. Listening tour. Who should you start with?

Banking

The Product Coalition

SEPTEMBER 17, 2020

UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things. But they are actually two different disciplines. It’s about more than just ‘did the product solve my problem?’

UX

The Product Coalition

FEBRUARY 5, 2021

After graduating in 2013, she moved to London, U.K. In this role, she led a small marketing team and worked with them to develop customer personas to further improve the effectiveness of the organization’s marketing campaigns. She had to draw a user story map for the steps involved in reloading the value of a gift card.

Technical Advisors

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. When Baremetrics launched, and my first customer was a $250 a month user I just realized: “Wow, okay. I wanted to have paying customer feedback as soon as possible. People need this.”

Feedback Software

Indicative

DECEMBER 16, 2020

The app was acquired by Match.com in 2013, but it was the intervening years that gave Jeremy the inspiration for Indicative. Those trends allow products like Indicative to turn data into insights like never before. “We Together, they founded MeetMoi—the first mobile-based dating app. That tool was the genesis for Indicative today.

Data Visualization

Userpilot

NOVEMBER 23, 2023

You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data. When integrated well, AI can enhance the product experience for customers. Finally, consider the impact on users, as not all will be able to benefit from it. There are two basic kinds of AI models.

Data Visualization

The Product Coalition

OCTOBER 6, 2020

We want customers to have the ability to understand modern dialogue on social media as they learn how consumers engage with content.” These insights are designed to build empathy, because our product and marketing customers want to understand and make sense of these emotions.” Will Smith as the Genie in Disney’s ‘Aladdin’.

User Testing

The Product Coalition

JULY 10, 2023

Without the product managers’ insight and support, marketing professionals may not even realize the full potential of what can be achieved. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. What is consumer-generated marketing?

User Testing

The Product Coalition

JUNE 24, 2020

I write books that help teams deliver value to their customers and host an agile podcast on iTunes.” I took a Scrum Master class with Ken Schwaber back in 2013. We spent two years on the book and have gotten a lot of feedback so far that it’s really helping teams. What brought you to ‘agile?’ “I Aside from my own ???—?I

Agile

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Since its inception in 2013, the company has served over 300 clients from around the world. If yes, you are definitely in the right place!

Research Software

Userpilot

APRIL 24, 2024

companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools

Userpilot

MARCH 6, 2020

I chose a career in Product as it’s all about problem-solving and being ‘customer obsessed’ You have to be able to think quickly on your feet, to work with all types of stakeholders and more importantly, to use your EQ to your advantage at all times. Here are some interesting Product case studies, scroll down [link].

Research Software

Userpilot

SEPTEMBER 16, 2024

Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. Slack localized its product for international markets, boosting its global user base. Canva launched a tailored product for educators, expanding its reach into the education sector.

Research Software

The Product Coalition

MARCH 20, 2020

There has been a few industries that have widely exploited recommender systems for the benefits of the customers. In a 2013 Wired.com interview, “ The Science Behind the Netflix Algorithms That Decide What You’ll Watch Next ” , Xavier Amatriain and Carlos Gomez-Uribe explain how Netflix recommended you what to watch?

Magazine

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.

Analytic Tools

Mind the Product

APRIL 18, 2018

In 2013, before Shared Parental Leave was a thing in the UK, I decided that I wanted to change my work-life balance from full-time to a four-day working week with one day of childcare. One minute you’re writing a functional spec for a user story, the next you’re being asked about your roadmap priorities. Better Perspective.

Customer Experience