Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025
Gainsight
JANUARY 23, 2025
Gainsights Journey: From Boba Shops to Industry Leadership When “Customer Success” first became a tech category over a decade ago, Gainsights CEO Nick Mehta knew it would change how businesses operate. In March 2013, Mehta realized something big was happening. It was a novel idea at the time.
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