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Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025

Gainsight

Gainsights Journey: From Boba Shops to Industry Leadership When “Customer Success” first became a tech category over a decade ago, Gainsights CEO Nick Mehta knew it would change how businesses operate. In March 2013, Mehta realized something big was happening. It was a novel idea at the time.

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A Decade of Product Management

Melissa Perri

With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?" It is too risky. We will get sued. We know what we're doing."

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485: How product managers can navigate “Big-Bet” transformations – with John Rossman

Product Innovation Educators

His expertise is on leadership for innovation and business transformation. His most recent book is Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era. That’s the problem we are trying to address in Beg Bet Leadership. [11:44] A lot of that experience is now in Big Bet Leadership.

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OKRs: So simple! So then why isn’t everyone using them?

Mind the Product

When I first came across the methodology in 2013, I was wowed by stories of organisational alignment and focus from the likes of Google, Twitter and LinkedIn. Many of us are familiar with the history of Objectives and Key Results (OKRs). I rushed out to buy John Doerr’s back catalogue. After 7 years of implementing OKRs [.].

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TEI 290: What product managers must know about Customer Development and Lean Startup – with Steve Blank

Product Innovation Educators

In 2013, Harvard Business Review published my article “Why the Lean Startup Changes Everything.” Role of Leadership: The VP of Sales most often kills innovation. An innovation doctrine means that leadership has a checklist of all the things they need to do to take ownership.

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Why women make great product managers

Product Management Unpacked

Catalyst Reports brings this finding to a corporate context — companies with more women in leadership positions show increased Corporate Social Responsibility. The same study notes that having more women in a group contributes to higher levels of social sensitivity, which increases collective intelligence.

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Learnings from London: How to build a billion dollar app

Mind the Product

This week in our Learnings from London series, we turn our attention to #mtpcon London 2013 where George Berkowski, former Head of Product at hit startup Hailo, led a session on the main stage to inspire us on how feasible it is to build a billion-dollar app! [.]