Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Lenny Rachitsky

MAY 20, 2025

Along the way, he helped Square scale from a late-stage pre-IPO startup to $3.6 Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. A large customer complains loudly to senior leadership, resulting in a fire drill.

Weak Development Team 115

Weak Development Team Data Visualization Technical Review Reporting Tools 115

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This allows users to incorporate sophisticated language and speech to text capabilities in their application.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Mind the Product

FEBRUARY 12, 2019

Building products for big corporates, small startups and scale-ups. What I have seen, is that both startups and big corporates have issues in understanding how to be more product-led without the right mindset and framework. In 2015, Martin Eriksson wrote an article about the history of product management. The Hypothesis.

Product Manager 192

Product Manager Product Management Customer Experience Management 192

Mind the Product

AUGUST 23, 2017

I am the founder of Jodi Logik , an online matchmaking startup in India. I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. Customers are Lazy.

Customer Feedback 133

Customer Feedback Customer Experience User Testing Product Manager 133

freshtrax

JULY 16, 2019

This makes it a hot spot for startups in Japan because of how much potential there is to grow there. These investments stimulate entrepreneurship in Japan causing the Japanese startup scene to be hotter than ever before. Curious to know which innovative startups are successful in Japan? Related article? Market Capitalization.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Mind the Product

FEBRUARY 25, 2020

In fact, studies such as the 2015 McKinsey report – Diversity Matters , have shown that working on a team with people who are different from you can challenge your thinking in such a way that it can actually help to sharpen up its performance. Take time to learn about the people you work with (Image: Shutterstock).

Weak Development Team 169

Weak Development Team User Testing Workshop Magazine 169

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

AUGUST 27, 2020

Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. They’ve taken a different approach — one that’s delivered far more value to their customers.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

Intercom, Inc.

SEPTEMBER 30, 2021

One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Before that, I was at Palantir and at a few startups doing various things. Liam: For sure.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

The Product Coalition

FEBRUARY 27, 2021

A human-oriented product should address the target user’s critical problems and provide inclusive, user-friendly solutions. All forward-thinking product creators are looking for a designer or design team to help them implement a user-centered design in reality.

Research Software 95

Research Software Analytic Tools UX User Testing 95

The Product Coalition

MARCH 9, 2020

This rising popularity has lead to a huge global user population of up to 220M people using dating platforms. Recently we decided to enter this market in our own company( JoySpot ), so I started studying this market heavily to learn how can a Startup penetrate it and be competitive versus titans like Tinder. from 2018 to 2025.

Startups 84

Startups Marketing Reporting Tools Research Software 84

Mixpanel

MARCH 30, 2020

When gender diversity at the executive level is brought to parity, organizations are 15 percent more likely to gain more profit , improve customer experience , and attract and retain expensive talent , according to McKinsey. In fact, from 2015 to 2018, gender representation had only increased by 2 percent. Want to add users?

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools User Testing 116

Mind the Product

APRIL 1, 2020

In September 2015, about the time I left Xero , a friend of mine, Trent Mankelow, asked me if I wanted to join him and start a new meetup for product people. Just like a successful startup, we knew our customers, we knew there was an untapped need and that our ProductTank was going to make a difference to a lot of people.

Product Research 179

Product Research Events Customer Experience User Testing 179

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. This is a slide from a talk that I gave in 2015.

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Construction Engineering Weak Development Team Customer Experience 221

The Product Coalition

AUGUST 3, 2023

Customers pay only for the resources that they consume. Therefore, the provider’s customers do not need to develop and deploy the infrastructure required to operate applications and programs traditionally. It enables organizations to concentrate on application development, testing, deployment, and management.

User Testing 139

User Testing Data Visualization Construction Customer Experience 139

Mind the Product

MAY 29, 2018

At Benchmark, Sarah invests in consumer businesses and the consumerization of IT. His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. He is the co-author of both Design Sprint (O’Reilly, 2015) and Product Roadmaps Relaunched (O’Reilly, 2017). Tom Coates, Co-Founder of Thington.

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Technical Cofounder Fractional CTO CTO Coach User Testing 96

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. From there, I got involved in startups. We believed that everything we were doing was a test or an experiment.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

UX Studio

JUNE 30, 2022

And if your website doesn’t work well on mobile devices, you lose a good number of users. billion smartphone users in the world. We can agree, that’s a huge amount of potential customers for your website. Book a free consultation with us and use our responsive web design services to give your users the experience they deserve.

Reporting Tools 103

Reporting Tools User Testing Customer Experience Product Research 103

The Product Coalition

JANUARY 20, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. It offers a variety of keynote speeches and panel discussions, all designed to give practical advice on creating products that users adore.

Product Manager 147

Product Manager Product Management Workshop Customer Feedback 147

Andrew Chen

JULY 10, 2017

I’ve published a number of guest essays and original writing on topics like growth metrics, consumer psych, the startup ecosystem in the Bay Area, push notifications, and much more. Startups and big cos should approach growth differently (Video). Psych’d: A new user psychology framework for increasing funnel conversion.

User Testing 62

User Testing Framework Startups Presentation 62

Mixpanel

JANUARY 11, 2021

Viacom18 proactively forayed into the OTT business in late 2015 and went live with Voot—our mobile-first video-on-demand platform—in mid-2016. We’re constantly focused on evolving the user experience and expanding our reach to newer formats such as set-top boxes, connected TV apps, etc. Each decision impacts a segment of users.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

The Product Coalition

JUNE 9, 2020

I was attending a very small startup event where Gregory Culpin presented the company and its market vision. Even though Elium already had some traction and gained many flagship customers, they were still doing on-demand development for other companies to cover their costs. It appeared that Talentsquare was their “last distraction”.

Research Software 90

Research Software Startups Product Research Customer Experience 90

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. When you see a company pull $10 million in funding and hiring like crazy, it’s easy to want the same for your startup without understanding the stress that comes with it. If it’s not working, it’s easy to change course.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

The Product Coalition

JULY 10, 2020

In smaller companies and startups, both need to have a clear and firm understanding of the product strategy. As CEO of YouTube, she has been described as ‘the most powerful woman on the internet’, and in 2015 she was recognized as one of Time’s 100 most influential people. Lots and lots of meetings. and convince people they need it?

Product Manager 142

Product Manager Product Management Management Management 142

Intercom, Inc.

JULY 25, 2018

And we get the feedback quickly and it feels like job done. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

The Product Coalition

MAY 6, 2020

To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. Red Foundry is proudly partnering with entrepreneurs and early-stage startups and helps them launch their mobile-enabled business.

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

Brian Balfour

JANUARY 24, 2019

Superhuman was founded in 2015 (3ish years ago at the time of writing this). A new user/customer starts using the product. If that delta is incremental, the user will likely not be compelled to tell others about the experience. For qualitative feedback, we might be looking at NPS or other information. Loop repeats.

Customer Experience 111

Customer Experience User Testing Product Research Data Visualization 111

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

freshtrax

AUGUST 31, 2021

Since 2015, we began providing workshop-style services, mostly to Japanese enterprises, based on design thinking. This process was not very familiar in Japan at the time, and many companies were beginning to demand content that incorporated concepts such as Lean Startup and UX design. Sensory gaps between design and business.

User Testing 105

User Testing Research Software Branding Workshop 105

DISQO

JANUARY 22, 2015

In addition, a lot of product managers face common problems, particularly in working within their organizations to test and launch new products. I interact with our customer base as well as own a few products. Nevertheless, we found almost all of our respondents utilize user feedback to inform product decisions.

Product Research 40

Product Research User Testing Customer Feedback Product Manager 40