bpma ProductHub

OCTOBER 2, 2017

I spoke with one of the authors, Bruce McCarthy, just prior to the book release, for more insights. The other thing is communicating the customer problems being solved so it is a more strategic view. This is being hosted at Kronos new offices in Lowell on Thursday, October 12, 2017 | 6:15 to 8:45 pm.

Books 394

Books Roadmap Software Review Workshop 394

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Product Management University

MAY 24, 2017

The B2B Product Manager Magazine May 2017 is now available. In this issue we examine the impact of a customer value culture, why products underperform and three steps to connect corporate strategy to product, marketing and sales execution plans. View the May 2017 Issue. View the May 2017 Issue. Enjoy our May issue !

Demo 100

Demo White Paper Customer Feedback User Testing 100

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature).

Onboarding KPIs 86

Onboarding KPIs User Testing Customer Experience Customer Feedback 86

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 112

User Testing Customer Experience User Experience Customer Feedback 112

Alchemer Mobile

AUGUST 22, 2019

They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. On the other hand, seventy-one percent of respondents said a four-star or five-star app store rating of a well-known brand positively impacts their view of the brand as a whole.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Usersnap

AUGUST 25, 2019

Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. Negative feedback from your customers is arguably more important than the positive. In-the-moment website feedback. You may think of customer feedback surveys as something tedious.

User Testing 63

User Testing Customer Experience Product Research Customer Feedback 63

DISQO

MAY 1, 2018

positive media coverage) and some external (e.g. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

positive media coverage) and some external (e.g. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. You’ll quickly see trends and understand user behavior without additional customization. We provide out-of-the-box and custom reporting that is shareable across your organization.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k Perhaps some may think our work is too abstract or conceptual, or that our position could be replaced by a dev lead.

Analytic Tools 113

Analytic Tools Reporting Tools Feedback Software Product Management 113

BrainMates

NOVEMBER 8, 2021

Since its start in 2017, Circle In has been growing quickly, with over 60 companies now using their platform to support parents in the workplace. This was incredibly insightful as we learnt a lot about what parents and caregivers needed and wanted. And what problems are Circle In trying to solve for its customers? “At

User Testing 98

User Testing Product Research Feedback Software Customer Experience 98

Product Innovation Educators

OCTOBER 27, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Building a better product starts with a clear understanding of the ideal customer and then tests are developed to validate your understanding of product features that create value.

User Testing 48

User Testing Customer Feedback Product Research Product Management 48

Nulab

APRIL 11, 2022

Since its launch on October 5, 2017, the Activity Log feature for paid plans has made it easy to check your topic creation history. If you’d like to continue referring to Activity Log to track changes to your Typetalk topics, consider adding a Nulab Pass subscription. .

Government 85

Government Download User Testing Customer Feedback 85

DISQO

MAY 1, 2018

positive media coverage) and some external (e.g. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Product Innovation Educators

SEPTEMBER 1, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. They are product driven but not in the sense of developing products and then finding customers for the products. They start with the customer and the experience the customer values.

Data Visualization 48

Data Visualization Customer Feedback Product Management Product Manager 48

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. 2017: Our products I guess when you build successful products for others, it’s inevitable that you start thinking about building your own eventually.

Research Software 89

Research Software UX Feedback Software User Testing 89

Product Innovation Educators

OCTOBER 6, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) A customer-obsessed culture pays dividends, (2) Big (quantitative) data is great, but innovators need to master “small data” too, (3) Better innovation requires a better process. Want innovation?

Data Visualization 48

Data Visualization Customer Feedback Research Software Product Management 48

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

The Product Guy

OCTOBER 9, 2018

It is customary for strategy documents to be living documents, and frequently modified as the product manager receives input and feedback from three main areas: the market as a whole, customers specifically, and voices from inside the company. Leverage the wisdom of customers who don’t just want to beat you up about features.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Product Management University

NOVEMBER 2, 2017

The B2B Product Manager Magazine October 2017 is now available. Learn how to accelerate your growth by delivering, marketing and selling solutions that make customers measurably better at what they do. In this issue we discuss the value of listening as one of the most overlooked sales skills, and the value of business conversations.

Demo 200

Demo Magazine Certifications B2B 200

Product Management University

APRIL 18, 2017

The B2B Product Manager Magazine April 2017 is now available. Plus tips for hiring the right product manager and getting unbiased customer feedback. View the April 2017 Issue. Getting Customer Feedback Without “Leading the Witness” Product Management Playbook.

Magazine 100

Magazine Product Management Product Manager Healthcare 100

Product Management University

APRIL 18, 2017

The B2B Product Manager Magazine April 2017 is now available. Plus tips for hiring the right product manager and getting unbiased customer feedback. View the April 2017 Issue. Getting Customer Feedback Without “Leading the Witness” Product Management Playbook.

Magazine 100

Magazine Product Management Product Manager Healthcare 100

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. Show people how they made a difference.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Are we targeting the right set of users?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Research Software Analytic Tools 96

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

The Product Coalition

MARCH 20, 2020

There has been a few industries that have widely exploited recommender systems for the benefits of the customers. In 2017 and 2018 interviews with Todd Yellin (“ This is how Netflix’s top-secret recommendation system works ” ), Netflix explained once again how customers get to the recommendations.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78

The Product Coalition

MAY 7, 2020

doxing) From May 2020: Articles that strongly seek to collect emails or data from users, on or off of Medium Myself and the editors reserve the right to not publish any article, as well as un-publish any article, at any time, without warning or advise. Avoid embeds that directly collect emails or data from users.

Feedback Software 78

Feedback Software Advertising Customer Experience Data Visualization 78

bpma ProductHub

APRIL 30, 2017

It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? Alyssa Dver is here to deliver some insights in how to achieve that confidence. These words couldn’t be more relevant to product management.

Development 150

Development Product Management Product Manager Management 150

Mind the Product

MARCH 26, 2020

You like to be aware of what the customers think, and even to be involved in conversations with them in order to get direct feedback. I started by looking for on-site courses in my city (Barcelona), but at that time (2017) there were not many available and economically affordable options, so I decided to look for online options.

Engineering 130

Engineering Research Software Product Management Product Manager 130