Intercom, Inc.

NOVEMBER 5, 2018

The solution is simple – install live chat on your website and start having conversations with people who are live on your website. If you think live chat is just for customer service, you’re missing a trick. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. reduced churn by 14%.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

DISQO

JANUARY 10, 2019

Alpha, the on-demand user insights platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

Reporting Tools 85

Reporting Tools Data Visualization User Testing Customer Feedback 85

Mind the Product

AUGUST 15, 2018

The companies in the Better Capital portfolio came from different industries, including metal parts manufacturers, software companies, and fashion retailers; in general they were all well established, often with a successful past, but had hit trouble usually because of a failure to adapt. Questions included: Who are our customers?

Reporting Tools 73

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 73

Intercom, Inc.

MARCH 28, 2018

We provided real-time support to a test group of new customers during their first 45 days after signing up, and it helped drive 15% incremental growth in new business revenue. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. Putting real-time support to the test. can I do X with your product?)

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. What does a product manager do? Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Centercode

FEBRUARY 5, 2019

My two favorite moments during a mostly uneventful Super Bowl were 1) Tony Romo circling all of the “punts” and 2) watching the Amazon Beta Testing Program commercial. We now know that Mr. Ford had good reason to not be thrilled about the Beta Test. The Real Stuff Behind the ‘Amazon Beta Testing Program’. Why the change?

User Testing 40

User Testing Product Research Testing Data Visualization 40

Userzoom

AUGUST 2, 2018

Szabo (@wszp) July 27, 2017. It can encompass everything from a visit to a website, to social engagement, to store visit, to customer service enquiry. Originally created by Dave Gray, an empathy map is a collaborative tool that teams can use to gain insight into their customers, in a similar way to building personas.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

BrainStation Product Management

FEBRUARY 28, 2019

It’s no wonder Product Managers are so well-compensated; Hired’s 2017 Global State of Tech Salaries survey found that Product Managers’ average salary of $138,000 was the very highest of any tech role. It’s a supportive role, not a visionary role.”. Taking a deeper look, some competencies do seem to be a near-requirement across the industry.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. As many as 69% reported being responsible for organizing customer interviews?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 66

User Testing Research Software Market Research Product Research 66

Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. Resources Mentioned: Tools: Adobe Creative Suite. Hypothesis Testing. 2017 Product Conferences. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017.

Product Research 213

Product Research User Testing Data Visualization Research Software 213

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 116

User Testing Weak Development Team Onboarding KPIs Customer Experience 116

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

bpma ProductHub

APRIL 10, 2017

Boston Women in Product (BWP) hosted “Product Roadmaps: A Roundtable Discussion” on March 28th, 2017. Test their assumptions and evaluate if the idea is worth pursuing. The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap. Here are some insights from the discussion.

Roadmap 150

Roadmap Customer Feedback Feedback Software Data Visualization 150

BrainStation Product Management

DECEMBER 13, 2018

In 2016, the Wall Street Journal reported that Product Manager was the most coveted job title among M.B.A. According to Hired’s 2017 Global State of Tech Salaries , Product Managers brought home the highest average salary offers of any tech role at $138,000. It seems that good Product Managers are hard to find. the number was up 5.9

Certifications 59

Certifications Reporting Tools Product Management Product Manager 59

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. That includes design systems, pattern libraries and guidelines, but it goes beyond that. “We have to figure out ways to bring people back together, and we have to use technology to make that happen.” Louis: Technology is just a tool, right?

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Sachin Rekhi

JUNE 1, 2017

I remember being ecstatic when I learned that programming computers was a profession and I knew what my calling was: I wanted to develop software that improved people's lives. I knew nothing about technology companies, nothing about startups, nothing about the various role in the industry.

Technical Review 109

Technical Review Software Review Research Software Reporting Tools 109

BrainStation Product Management

FEBRUARY 28, 2019

It’s no wonder Product Managers are so well-compensated; Hired’s 2017 Global State of Tech Salaries survey found that Product Managers’ average salary of $138,000 was the very highest of any tech role. It’s a supportive role, not a visionary role.”. Taking a deeper look, some competencies do seem to be a near-requirement across the industry.

Technical Advisors 40

Technical Advisors Reporting Tools Analytic Tools Product Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

JUNE 3, 2021

The human skills I included in the survey above (and many that I didn’t) are not just important, but may even be the deciding factor between whether a product or service is a long-lasting success that fills a real need, or a flash-in-the-pan that people only remember for the memes it left in its wake. Lack of) Empathy in action.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Gainsight

JUNE 17, 2020

The year is 2017. So in 2017, we encapsulated our Purpose – or Why – into the following pithy statement that has withstood the test of time: To be living proof that you can win in business while being human-first. Never in recent memory has this been more true than for business leaders navigating COVID-19.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

DISQO

MARCH 27, 2019

Bird, an electric scooter startup that launched in sunny Santa Monica in 2017 with just 10 scooters, has since gained “unicorn status” faster than any other startup before its time. We used Alpha to test these ideas with over 370 people who commute to work. Are e-scooters a viable solution for commuters?

Transportation 72

Transportation User Testing Marketing Reporting Tools 72

BrainStation Product Management

DECEMBER 13, 2018

In 2016, the Wall Street Journal reported that Product Manager was the most coveted job title among M.B.A. According to Hired’s 2017 Global State of Tech Salaries , Product Managers brought home the highest average salary offers of any tech role at $138,000. It seems that good Product Managers are hard to find. the number was up 5.9

Certifications 40

Certifications Reporting Tools Product Management Product Manager 40

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Nulab

MAY 28, 2020

Between the smaller staff and a smaller likelihood of response to these reported risks, small businesses are taking great risks and liberties with their personal information. According to Entrepreneur, “ almost 90% of the data breaches are caused by human errors ,” which reinforces the need for continuous education as technology evolves.

Reporting Tools 62

Reporting Tools Data Visualization Product Research Education 62

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. So to be in charge, and to have people who were engineers and designers report to me, was very intimidating. Adam: What are some of those early A/B tests that stick with you most?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Pragmatic Marketing

FEBRUARY 17, 2017

Revenue marketing is the combination of strategies, processes, people, technologies, customer focus and results that does the following: • Drops sales-ready leads into the top of the funnel • Accelerates sales opportunities through the sales pipeline. What Is Revenue Marketing? Let’s review each stage of the journey.

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Bryce York

NOVEMBER 27, 2016

Sustainable growth relies on consistency, rhythm and following a proven system. Let’s make 2017 a year of massive growth in your business! Problem : Activation friction with new users – 90% of registrants never downloaded the software. It’s hard to be efficient without a system or process.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

UX Studio: Product Management

DECEMBER 5, 2017

In January 2017 we had the opportunity to work on the Wattler Android app , which among its many visions aims to increase personal energy consumption monitoring. We also got directions for the upcoming interviews and user tests which we could schedule in our time frame. As a practical solution, it raises awareness about sustainability.

Data Visualization 77

Data Visualization UX Workshop Customer Experience 77

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting? William A Foster.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

DISQO

MARCH 27, 2019

Bird, an electric scooter startup that launched in sunny Santa Monica in 2017 with just 10 scooters, has since gained “unicorn status” faster than any other startup before its time. We used Alpha to test these ideas with over 370 people who commute to work. Are e-scooters a viable solution for commuters?

Transportation 40

Transportation User Testing Product Research Marketing 40

DISQO

MARCH 27, 2019

Bird, an electric scooter startup that launched in sunny Santa Monica in 2017 with just 10 scooters, has since gained “unicorn status” faster than any other startup before its time. We used Alpha to test these ideas with over 370 people who commute to work. Are e-scooters a viable solution for commuters?

Transportation 40

Transportation User Testing Product Research Marketing 40

The Product Coalition

FEBRUARY 18, 2019

In the business world, “vaporous” is an insightful description of the Toyota Production System. Looping through quickly he calls “fast-cycle testing”. The MVP approach in its most extreme state is where you have millions of B2C users who will test something out, provide feedback, and keep using while it improves.

Agile 61

Agile Product Research Data Visualization User Testing 61

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 118

Analytic Tools Data Visualization Reporting Tools Startups 118