Mind the Product

SEPTEMBER 29, 2017

In this incredible talk from Mind the Product London 2017, Jake Knapp shared how he developed the Design Sprint, and how to do them well. There is a strict script and system for making the most of this week, without any meetings, as it’s a heavy investment for any company. The Genesis. Decide on approach. Test with users.

Research Software 151

Research Software User Testing Airlines Software Review 151

Mind the Product

NOVEMBER 12, 2018

In December 2017, we launched our web app in over 100 languages. LQA is something of a cross-discipline, an extension of both localization and traditional software quality assurance (QA). QA is a fundamental step in the software development process – its goal is to make sure a piece of software works properly.

Research Software 172

Research Software User Testing Software Review Product Research 172

UX Planet

JUNE 30, 2025

The shift was dramatic: global AI adoption rocketed to 78% of all organizations — up from just 20% in 2017 — while an extraordinary 91% of bank boards formally approved Gen-AI programs, according to NTT and McKinsey. Together, software, banking and retail account for 38% of the global AI spend. 45%, while the UK was at 29% usage.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. Likewise, they don’t want it to take over 24 hours to update the system when someone’s security rights change. Conclusion.

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

The Accidental Product Manager

MARCH 21, 2022

At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. Games for these systems have grown into a big business. However, advances in software for developing mobile games have made the transition easier. Next Steps For Mobile Games.

Product Manager 123

Product Manager Product Management Systems Review Technical Review 123

Mind the Product

AUGUST 14, 2018

Broader Understanding and Recognition of What Product Managers do – Similar to government and industry bodies, if there were a single product management licence or code of conduct, it would help gain a wider understanding of the product manager role. Rosemary King, How Curious: Mindset of a Product Manager , 31 July 2017, [link].

Customer Experience 123

Customer Experience Certifications Product Manager Product Management 123

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Modus Create

APRIL 14, 2025

They come in many forms, but some of the most pressing risks include: Malware : As with traditional systems, AI-powered ones can also be targeted by malicious software designed to infiltrate and disrupt operations. Rootkits : Burrow deep into systems, making them notoriously hard to detect. And the risks dont stop there.

Research Software 40

Research Software Reporting Tools Technical Review Software Review 40

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. People are looking for people who can code.” What was that like? Rebecca: I mean, I loved it.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Pragmatic Marketing

JUNE 27, 2017

Or at least, that’s the way it feels in 2017. If you aren’t using story points, spending hours building a backlog, reviewing burndown charts and using appropriate terminology, you’re “doing it wrong.” However, while systems can be good, they are by their very nature generalized.

Agile 70

Agile Systems Review Software Review Weak Development Team 70

Mironov Consulting

JULY 5, 2016

I’ve recently talked with several companies that are spending $1M/year or more to build generic software that is very similar to commercially available products. A quick review of commercial (off-the-shelf) partner/reseller SaaS apps confirms that our needs are truly special, and our unique requirement is too important to ignore.

Software Review 78

Software Review User Testing Customer Experience Weak Development Team 78

Userpilot

JUNE 12, 2024

Understanding the salary landscape for software product owners is crucial whether you’re entering the field or looking to advance your career. TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Kaitlin: In 2017 you wrote an article in Harvard Business Review that has been hugely helpful for us in thinking about how we take our support experience to the next stage.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

The Product Coalition

MAY 4, 2020

We had a look at common remote agile anti-patterns; we analyzed remote Retrospectives, Sprint Plannings as well as remote Sprint Reviews based on Liberating Structures. Source : Scrum Guide 2017. Remote Agile (Part 7): Sprint Review with Distributed Teams. Do you want to get this article in your inbox? Well, then: ??

Reporting Tools 86

Reporting Tools Technical Review Customer Experience Agile 86

Antwak Blog

FEBRUARY 15, 2021

Date of podcast launch: September 2017. Darknet Diaries provides extensive review for those who are pragmatic about the data breaches faced to today’s people and corporations, featuring “true stories from the dark side of the internet.” Date of podcast launch: 2017. Darknet Diaries: Host: Jack Rhysider.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Antwak Blog

FEBRUARY 15, 2021

Date of podcast launch: September 2017. Darknet Diaries provides extensive review for those who are pragmatic about the data breaches faced to today’s people and corporations, featuring “true stories from the dark side of the internet.” Date of podcast launch: 2017. Darknet Diaries: Host: Jack Rhysider.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Alchemer Mobile

OCTOBER 9, 2018

So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. So we talk directly to the customers as they experience the installation of the security system and then take out a lot of that information back into the product organization and adjust feature sets accordingly based on that firsthand data.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. It’s a drag-and-drop system where you can build your own AI systems. Apps everywhere.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Usersnap

FEBRUARY 19, 2019

Due to this disruption, traditional ways of innovation are insufficient. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. Access to testing specialists has become limited due to these restrictions.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

ProductBoard

MAY 10, 2017

Reading the Sirius Decisions 2017 Product Management Tools and Technology Study this morning , I was struck by their finding that we are on the cusp of a major shift in how product leaders manage their products. Maybe it was due to pride, or perhaps the myth of the lone wolf, genius product leader.

Feedback Software 40

Feedback Software Reporting Tools Technical Review Systems Review 40

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. As a bonus, if you want to build a mobile version of your product, they can help you code that app as well.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JANUARY 28, 2022

You could also read product reviews, conduct interviews, run beta tests, and watch user sessions with a tool like Hotjar. American Express’ 2017 Customer Service Barometer found that 60% of American consumers prefer self-service support options over traditional customer service channels. Map out the customer’s journey.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Gainsight

MAY 14, 2020

Resolve the relevancy challenge by adding quick, intuitive filters based on what users care about most such as: due soon, upcoming renewals, and customers at risk. Think of the last time you struggled to use a software application or a website… . The software wasn’t intuitive. I bet that it didn’t take long.

Customer Experience 64

Customer Experience Feedback Software User Testing Customer Feedback 64

The Product Coalition

JUNE 25, 2019

Exploring Agility in Distributed Information Systems Development Teams: An Interpretive Study in an Offshoring Context. Summary Most studies I reviewed showed that there are hurdles to remote/distributed teams. The Journal of Computer Information Systems. Information Systems Research. References: Cash, P.,

Weak Development Team 101

Weak Development Team Research Software Customer Experience Leadership 101

Andrew Chen

DECEMBER 10, 2018

If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. It has tracking codes so you can see how well it circulates, and you A/B test the whole thing to make sure it’s highly optimized to be viral and spread.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. These can include: An MVP launch to get users in the system quickly. Come help me simplify the services organization.”. We Cranked-Up Our Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

StubHub

DECEMBER 13, 2018

In 2017, we were not as fast as we felt we could have been. This meant making it simpler for our developers to code across the globe. This lack of coordination between our different teams was causing a massive code base with plenty of tech debt. Code after all, wins arguments. Challenges managing scattered (vs.

Technical Review 53

Technical Review Customer Experience User Testing Data Visualization 53

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101

Gainsight

OCTOBER 10, 2023

For example, if they fail a quiz more than 3 times, the AI-powered learning management system (LMS) can send them helpful content. You’ll want to review all the generated content to edit and refine it to perfection. Ask your customers to review the academy, take a survey or hop on a call for a short interview.

Education 52

Education User Testing Reporting Tools User Friction 52

Arkenea

JANUARY 20, 2025

If you are looking to start a telehealth nursing business , then you need first to have a sound understanding of the telehealth nursing system and the steps needed to convert it into a business. Arkenea is a trusted, exclusively healthcare-focused software development firm with 13+ years of experience.

Healthcare 52

Healthcare Technical Review Data Visualization Consulting 52

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. Our shorter services are Expert Review , UX Audit , and Product Discovery.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio

APRIL 10, 2018

In October 2017 we partnered with Sport360.fit To avoid four-hour conversations every Monday, we sent out daily summaries via email and had a short 15-minute Skype call every day to speed up decision-making and reviews. Design system. Its parent company already had a successful sports magazine read mostly by men.

Magazine 67

Magazine Feedback Software Research Software User Testing 67

Userpilot

JULY 23, 2020

That means more revenue, more opportunities to upsell more services to them and more referrals from word of mouth and positive reviews. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%. So, this is where a Customer Health Score system can come in handy. Source: neilpatel.com.

Research Software 95

Research Software Feedback Software Marketing Strategy 95