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What we shipped: 2018 year in review

Intercom, Inc.

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: . We strive to let our product do the talking.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management.

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

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Top 10 Japanese Tech Companies

freshtrax

According to an article by Tech :: Note , the Japanese tech industry has grown as a whole with continual increases in the total revenue of the industry, from 14,380 billion yen (approx. Top 10 Japanese tech companies by capital value (November 2018). Top 10 Japanese tech companies by sales (2015-2016). SoftBank. ?1,065.5

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

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Building Communities That Work – Emily Webber on The Product Experience

Mind the Product

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Quote of the Episode. The Product Experience is hosted by Lily Smith and Randy Silver.

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Tools to Collect More Mobile Customer Feedback

Alchemer Mobile

In 2019, apps sent 44,849,700 consumer surveys , which is a 29 percent increase from 2018. Ratings and Review Prompts. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In fact, most brands only hear feedback from about one percent of their customers.