Intercom, Inc.

SEPTEMBER 22, 2021

We’ve had articles in the Messenger since the last major update in 2018. Reduces inbound conversation volume. And a user’s subjective perception of friction is as important as any objective measure of “better” that you can think of. We’ve embedded the full help center experience in our Messenger.

Article 194

Article Customer Experience User Testing Inbound 194

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. HubSpot gives a platform to its customers at Inbound conference HubSpot’s INBOUND conference is an annual event that brings together professionals in marketing , sales, customer service , and related fields. HubSpot’s INBOUND.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Intercom, Inc.

MAY 21, 2020

I have some beef with Elon Musk about it” But in August of 2018, we released this thing called Resolution Bot, which basically allows you as a support team to take some of your most commonly asked questions and create boilerplate responses. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Userpilot

MARCH 8, 2022

In 2018, Perri published a popular book entitled “ Escaping the Build Trap : How Effective Product Management Creates Real Value ”. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing. Melissa’s largest contributions to the Product Management field.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Amplitude

NOVEMBER 12, 2019

Number of inbound contacts from account reps (otherwise known as Account Executives, Technical Account Managers), and CAC (cost of customer acquisition). Two metrics that I’ve found useful for the Top of Funnel include: Conversion percentage from B2B demand generation marketing.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Pragmatic Marketing

JANUARY 18, 2018

On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. By Abdul Rastagar. The warning instructed people to “seek shelter immediately” and finished with the ominous sentence, “This is not a drill.”

User Testing 70

User Testing Reporting Tools Inbound Government 70

Gainsight

JANUARY 8, 2019

Photo source: Pulse 2018 Recap . Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. With more than over 21,000 attendees in 2018, this conference hosted by VMware provides a fantastic atmosphere to learn from peers and experts alike.

Events 45

Events Inbound Data Visualization B2B 45

Indicative

MAY 25, 2018

Indicative visited the 2018 Propelify Innovation Festival on May 17th. When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.” The event featured leaders in tech, media, and government talking about how technology will impact our world. We rounded up the best of the tech-driven talks.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Intercom, Inc.

FEBRUARY 27, 2020

Ciaran Lee: On to Resolution Bot , this is the next generation of our Answer Bot ( which we introduced in 2018 ), our intelligent chatbot that automatically and instantly tackles common customer questions. Does the single biggest topic people ask about cover 1% of your total inbound volume of questions? Introducing Resolution Bot.

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

I first started using Intercom back before OpsGenie got acquired by Atlassian, and 2018 was when the acquisition occurred. We had an inbound sales team as well, basically quite a few groups. Not only do we have this wave of inbound customer volume, we’ve got change in customer expectations. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. How do you qualify the companies that are coming to you?

Webinar 192

Webinar Inbound Download User Testing 192

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Few people are better advocates for a unified view of the customer experience than Dan O’Connell.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. We also drove a huge amount of inbound.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

NOVEMBER 23, 2022

Back in 2018, in what seems like another lifetime, we interviewed him to talk about the art and science of pricing – from raising prices to the pros and cons of freemium products. I think you were first on back in 2018. Now, this isn’t the first we’ve heard of Patrick. What follows is a lightly edited transcript of the episode.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Business of Software Conference

JULY 26, 2016

Talks from BoS USA 2018. Talks from BoS Europe 2018. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Unsubscribe anytime. We will never sell your email address. BoS Playlists. JTBD Overview. Product Rules (+ When To Break Them). How To Build Great Company Culture.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback Customer Experience 70