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How To Elevate Your Online Customer Service With Screenshots And Annotations

Usersnap

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. They have over 15 million users globally as of 2019.

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Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. Showing support for your team members, even when they make mistakes.

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Five Under-Appreciated Aspects of Product Leadership

The Product Coalition

An unconventional view of what it takes to be a Product Leader Photo by Porapak Apichodilok from Pexels *Note: this is a revised and updated version of a guest blog I did for Department of Product, titled: ‘Unconventional advice for transitioning to Head of Product’ ?—?check is to either be more strategic or to develop more as a leader.

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January Product Update

Indicative

Here is our January recap of the latest product releases : Scheduled Reports. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! Scheduled Reports. 2019 Product Highlights. Project Filters.

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Citrix Monitoring in 2020

eG Innovations

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Citrix Cloud is monitored 24/7 Citrix. Citrix Director.

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Ten Lessons Learned Building Doist | Amir Salihefendic, Doist | BoS Europe 2019

Business of Software Conference

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

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The ultimate guide to willingness-to-pay

Lenny Rachitsky

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. Why are so few product teams testing their pricing? Q: How do I figure out how to price my product? Strava had bumps.