Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

Books 150

Books Technical Review Marketing User Testing 150

Alchemer Mobile

DECEMBER 10, 2019

The 2019 holiday shutdown schedule will begin December 23rd and run through December 28th. If your brand hasn’t adequately prepared, you might find yourself in quite a tough situation unable to make any changes in your app. 3 ways to prepare your app for the 2019 holiday shutdown. Protect your ratings.

Software Review 147

Software Review Customer Experience Branding Development 147

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. There’s always another delivery app or loyalty program trying to lure customers away, especially for QSR brands.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Product Innovation Educators

MARCH 4, 2024

In 2019, we recognized that we needed to expand beyond beer and changed our name to Molson Coors Beverage Company. Sometimes we have the temptation to build ten brands at the same time. In 2019, the organization established a clear aspiration as an organization, which was premiumizing our portfolio. Pace yourself. [15:31]

User Testing 301

User Testing Vision Naming Branding 301

Product Innovation Educators

AUGUST 3, 2020

We have a design firm called Creative Principles, and we work on experiences including corporate brand experiences, museum exhibits, and theme parks. Part of being a leader is creating the branding and mystique that the CEO creates with his secret garage. [22:01] Summary of some concepts discussed for product managers. [1:55]

Customer Experience 314

Customer Experience User Testing Customer Feedback Books 314

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

The Product Guy

DECEMBER 15, 2019

Under her leadership, Vydia’s Product team has successfully launched a record number of robust features in 2019, elevating the company’s services in content supply chain, rights management, analytics, and payments. The Best Visionary Product. PlateRate / Garrett Lang. Garrett began his career as a developer in the 90’s.

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Alchemer Mobile

APRIL 13, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. The new interactions led to improved retention. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Food and Drink consumers also responded marvelously to brands who proactively asked for and acted on their feedback.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. While there are lots of ways to listen to customers, mobile surveys are among the most effective for Lifestyle brands. Regularly survey customers to gauge sentiment.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Given this, they’re being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities.

Product Manager 191

Product Manager Product Management Reporting Tools Technical Review 191

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Intercom, Inc.

JUNE 7, 2019

In addition to the new brand direction, we also made many changes on the development side, which I detailed in this Twitter thread. stevenpetryk) May 30, 2019. Our old site is a Rails application, which required engineering effort whenever we wanted to change a page. (@stevenpetryk) May 30, 2019. stevenpetryk) May 30, 2019.

Customer Experience 159

Customer Experience Engineering Analytic Tools Branding 159

Intercom, Inc.

MARCH 28, 2019

We sat down with Heather to get her take on what it means to be a CMO in 2019. This is episode three of Scale, a brand new podcast series on moving from startup to scale up. Yes, lead generation and revenue are important, but so too is brand, even if it’s harder to measure than more data-driven marketing tactics. “I

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Intercom, Inc.

JANUARY 10, 2019

Des: We’re going to talk entirely about 2019, and this will be mostly looking forward. Do you think that will keep going in 2019, or have we seen as much as you expect here? What’s ahead in 2019. Last year, we shipped more than 140 customer-facing features, changes, brand new products, the whole thing.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Roman Pichler

MAY 1, 2019

We all have to earn a living and every business needs to find ways to monetise its product, be it by generating revenue directly or indirectly, increasing brand equity, reducing cost, or other means. In a talk at QCon London 2019 , Jason Box and Paul Johnston shared the following estimates: IoT products will cause 3.5% Intentions.

Artificial Inteligence 268

Artificial Inteligence Customer Experience Travel Data Visualization 268

Roman Pichler

MAY 1, 2019

We all have to earn a living and every business needs to find ways to monetise its product, be it by generating revenue directly or indirectly, increasing brand equity, reducing cost, or other means. In a talk at QCon London 2019 , Jason Box and Paul Johnston shared the following estimates: IoT products will cause 3.5% Intentions.

Artificial Inteligence 268

Artificial Inteligence Customer Experience Travel Data Visualization 268

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. In this week’s Scale episode, Loren outlines the sub-brand’s path to hypergrowth. Creating a sub-brand to move upmarket.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

The Product Coalition

DECEMBER 14, 2019

According to Clutch , S-PRO is one of the financial software development leaders in 2019. Recently, S-PRO has also been listed as the number one Blockchain developer 2019 by Clutch and top software development company by GoodFirms. According to Clutch , Sidebench is one of the best financial software development providers in 2019.

Analytic Tools 87

Analytic Tools Research Software Software Development Software Developers 87

Alchemer Mobile

APRIL 21, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. While there’s still more to do, 2019 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

SEPTEMBER 5, 2019

Talking about the mobile experience, G Suite issued some crucial updates for iOS and Android in 2019. Google’s latest material design principles also win my respect, creating a cohesive, branded experience that many tools seem to lack. Chanty, a brand-new Slack alternative, serves as a good example of such an endeavor.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Manager 204

Alchemer Mobile

APRIL 25, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Differences in how customers use Travel apps, along with how Travel brands leverage their apps as customer engagement tools, impact industry benchmarks for apps across the category.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

freshtrax

MARCH 7, 2019

Starting a new business can be an exciting new venture, but many times startups tend to overlook one of the most foundational steps for success : branding. Branding plays a crucial role in establishing your company’s identity and ensuring consistent messaging, which is especially important when introducing a new company to the world.

Branding 68

Branding Startups Vision Customer Experience 68

The Product Coalition

JANUARY 5, 2021

about brands, product pricing, and customer reviews?—?have It allows brands to expand customer personalization, enhance customer service, employ demand forecasting, and thus trigger loyalty and improved sales. For retail brands, it’s likely to boost their profits.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

freshtrax

AUGUST 27, 2019

Sources: LINE 2019 Q1 , LINE 2018 Q3. Source: LINE Summary 2019 July to September. Source: LINE Summary 2019 July to September. As of July 2019, the tweet has 4.6 Using buzzwords to increase brand awareness. likes as of August 2019. A post shared by Photoli (@photoli_info) on Aug 16, 2019 at 5:32am PDT.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Product Management Unpacked

JULY 11, 2019

What began as his justification for hiring more people ultimately became a cornerstone in new thinking about brand management – today’s product management. Modern product management started in 1931 with a memo written by Neil H. McElroy at Procter & Gamble. Demand for product managers will not stop in the foreseeable future.

Education 217

Education Automotive B2C Product Manager 217

Alchemer Mobile

MARCH 21, 2019

We recently hosted a webinar sharing exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report , which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.

User Testing 149

User Testing Customer Feedback Feedback Software Data Visualization 149