Mind the Product

OCTOBER 25, 2019

On October 17-18, 2019 passionate product people from over 53 countries around the world gathered in London for two days of learning, sharing, and furthering our craft. What we Learned at #mtpcon London 2019 by James Gadsby Peet. Practical Insights and Guidance at #mtpcon London Workshops by Imogen Johnson. Leadership Forum.

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Workshop Customer Feedback Leadership User Testing 71

Centercode

JANUARY 28, 2019

On an intuitive level, company leaders understand the necessity of Customer Validation. But actually proving the worth of a customer testing program can be a challenge. Leadership needs to see proven value before they invest more resources. The first part is about getting results in any number of feedback channels.

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User Testing Product Research Customer Experience Customer Feedback 63

Mind the Product

APRIL 5, 2019

I believe that when we place a focus on the customers’ needs and when we work as a team to satisfy their hopes and dreams, then everyone wins together.” ” This requires a new style of leadership, that eschews power structures and authority.

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Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Currently, Lenny is best known for his newsletter, aptly named Lenny’s Newsletter, where he shares insights and thoughts. If you haven’t already, ensure you speak with 5 to 10 potential customers this week.

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Feedback Software Analytic Tools User Testing Customer Feedback 79

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

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Customer Experience User Testing Customer Feedback Research Software 98

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. What can a customer success platform add to its offering? In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

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Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

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Gainsight

APRIL 15, 2019

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!)

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Customer Experience User Testing Customer Feedback Product Research 81

ProductBoard

JANUARY 29, 2019

Find the product management conferences you can’t afford to miss in 2019 with this complete list of every product management conference by region and date. That’s why we’ve compiled a comprehensive list of all the conferences you should watch out for in 2019. The Zurich conference will run November 13-14, 2019. ProductCon.

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Research Software Feedback Software Product Research User Testing 74

Mind the Product

OCTOBER 20, 2019

This week, 1,775 product people from across the globe came together for #mtpcon London 2019. Proceedings kicked off with workshops and leadership discussions on Thursday, followed by the conference itself at London’s famous Barbican Centre. Reduce the Gap Between Makers and Users. Reflect the Diversity of Your Users.

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Weak Development Team Data Visualization User Testing Customer Experience 72

Modus Create

JULY 19, 2019

Methods and approaches to digital transformation are becoming solidified, and a couple of studies 1 2 released in 2019 highlight the motions that have taken place and show emerging patterns for digital transformation in large organizations. Leadership Moving Across the Organization. Read on for the details. Culture of Innovation.

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Mind the Product

JANUARY 2, 2019

Let’s all agree to ask ourselves a question when we create our products and services: are we making life better for our users? In fact, let’s go wild and ask ourselves two questions: Does our work help better meet the needs of users? User-centred Public Services. Does our work mess with needs being met in the broader world?

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Data Visualization Government Reporting Tools Customer Feedback 136

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. What research finds as the biggest pain points for the user should have an impact in prioritization. If not, how can you call your product user-centered ?”

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User Testing Product Research Research Software Customer Feedback 116

Amplitude

SEPTEMBER 12, 2019

Thank you to all our customers and champions—we couldn’t have done this without you. Here are a few of the more notable highlights so far from Amplitude’s journey in 2019. Growing our global customer base. Today, Amplitude serves over 30,000 teams including 800+ corporate and enterprise customers.

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Data Visualization Analytic Tools User Testing Customer Experience 69

Mind the Product

DECEMBER 13, 2018

Garry Prior has been in and around the technology industry for more than 20 years, largely in product management / product leadership roles. Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience.

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Gainsight

JUNE 11, 2019

Pulse 2019 is over, but I’m still basking in the afterglow. Customer Success Hit the Main Stage. Microsoft launched HoloLens, Windows 10, and Cortana in the same place where more than 5,500 Customer Success and Product pros came together for Pulse. 20/20 Vision for the Next Decade of Customer Success. We made it.

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Feedback Software Data Visualization Customer Feedback User Testing 58

The Product Coalition

MAY 23, 2019

Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. There are a number of different marketing methods that businesses are turning to in 2019. or if you are looking to become that person?—?you’d

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Business of Software Conference

JANUARY 23, 2020

The Email Game: The Key to Happy Customers // Rahul Vohra, Superhuman. In this talk at USA 2019, Rahul talks us through the different aspects to think about when designing business software and how to make an everyday task exciting and surprising for the user. Most companies worry about what users want or what they need.

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User Testing Customer Experience Feedback Software Research Software 97

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

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Reporting Tools Feedback Software User Testing Customer Feedback 76

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. billion euros in 2019 according to NASDAQ. These customers range from dive bars, restaurants, exclusive clubs, to event stadiums. is a multinational company that develops and manufactures beverages.

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User Testing Customer Experience Customer Feedback Feedback Software 79

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

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User Testing Feedback Software Technical Review Customer Experience 147

Intercom, Inc.

MARCH 28, 2019

The most sophisticated marketing plans today deploy at least nine disciplines which range from content marketing, to evangelist recruitment, to customer lifecycle marketing and beyond. We sat down with Heather to get her take on what it means to be a CMO in 2019. jasonlk) March 27, 2019. And 90% of the time it’s revenue.”.

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Centercode

APRIL 30, 2019

While some companies only think of it as a last-ditch effort to tie up loose ends before launch, others are tapping user research to play a more fundamental role in the product development process. In February, you gave an inspiring presentation at our Centercode User Group about the journey of the beta team at Sonos.

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User Testing Product Research Customer Experience Customer Feedback 66

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our role wasn’t just about pushing pixels but shifted towards product design, maneuvering between business needs and end users. Business trip in the USA.

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Research Software UX Feedback Software User Testing 89

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. and this year, a whopping 86% said they spend no time or not enough time talking to users.

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User Testing Customer Feedback Customer Experience Product Research 61

Business of Software Conference

JULY 29, 2019

We’ve grouped them into 6 categories, for you to browse easily: Leadership. BoS USA 2019 BoS Europe 2020. 1 – Leadership. Design is a process where we finely tune our intuition to create great user experiences. Product & UX. Building Teams. Creativity. Sales & Marketing. Business Models.

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Mind the Product

OCTOBER 17, 2019

More than 400 conference attendees were up bright and early to join one of 14 workshops covering a range of topics from user research and stakeholder management to product roadmapping and OKRs for product teams. The post Practical Insights and Guidance at #mtpcon London Workshops appeared first on Mind the Product.

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Workshop Customer Feedback Research Software User Testing 73

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

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Books Research Software Feedback Software Analytic Tools 98

Gainsight

DECEMBER 10, 2018

Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Gainsight Elements: The Science of Customer Success. How to Calculate 6 Key Customer Success Metrics. What is a Customer Retention Rate and How do I Calculate It?

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Webinar Blog Customer Experience Customer Feedback 71

Modus Create

OCTOBER 20, 2020

You have probably heard that user research is a great way to limit risk. While they waste time catching up to competitors, those same competitors build new features that give customers even more reason to choose their product. Exploratory user research is the best way to do this. Instead, we need innovation.

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User Testing Research Software Product Research Customer Experience 52

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. DX3 is Canada’s largest conference for marketers that showcases best practices and insights on all things digital marketing. Pulse 2019 | May 21-24, San Francisco, CA. Attend BoxWorks (hosted by Box) to get insight into what lies ahead.

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Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Analytic Tools Research Software Feedback Software Customer Communications 60

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. and this year, a whopping 86% said they spend no time or not enough time talking to users.

User Testing 40

User Testing Product Research Customer Feedback Customer Experience 40

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. and this year, a whopping 86% said they spend no time or not enough time talking to users.

User Testing 40

User Testing Product Research Customer Feedback Customer Experience 40

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

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Product Talk

JANUARY 13, 2021

You can find previous years’ posts here: 2019 and 2020. As a discovery coach , my primary customer is a head of product who is looking to up-level the discovery skills on their product team. We ran this workshop twice in 2019 and planned to run it twice in 2020. You’ll get that. Tweet This.

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Bain Public

AUGUST 20, 2019

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a customer-centric design workshop, as well as acting as a product coach for 5 of the 10 chosen teams during the 2019 Cohort program. A well-understood product roadmap aligns behaviors within the business.

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