10 Things We Learned About Customer Success in 2020
Gainsight
DECEMBER 20, 2020
Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!
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