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10 Things We Learned About Customer Success in 2020

Gainsight

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!

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The Evolution of WhatsApp

The Product Coalition

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Make each message count. Make each message relevant.

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Citrix Monitoring in 2020

eG Innovations

OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. This is where monitoring products will look to continue innovating in 2020. They are still there and available, although they will be End of Maintenance in March 2020 and End of Life June 2020.

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The Best Customer Success Tools for 2020 and Beyond

Userpilot

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. There are a lot (and we mean a lot!)

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Guest Blog Post: Four Quick Takeaways From #BoS2019

Business of Software Conference

It’s more than branding and messaging – your positioning should answer the question: “What is this and why should I care?”. Q&A with Rich Mironov BoS Europe 2020 BoS USA 2020. The post Guest Blog Post: Four Quick Takeaways From #BoS2019 appeared first on Business of Software USA. Unsubscribe anytime.

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21 Mobile Product Management Resources

Alchemer Mobile

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. The Top Mobile In-app Feedback Tools of 2020 | We’ve compiled a list of the best mobile in-app feedback tools for you.