Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. Read on for data-supported research and benchmarks Healthcare apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Healthcare 147

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Alchemer Mobile

MAY 6, 2021

Depending on industry, issues with supply chains, global price drops, and budget constraints impacted each brand differently. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. Surveys and Messages.

Data Visualization 147

Data Visualization Reporting Tools Feedback Software User Testing 147

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. 2021 Engagement Benchmarks for Finance Apps. Surveys and Messages. Ratings and Reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Brands shifted focus to improving long-term retention. I am Christy Culp. So bear with my enthusiasm.

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Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. The way consumers interact with brands through their mobile devices has fundamentally changed – forever. Personalization.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

JANUARY 26, 2021

Untangling customer emotion and satisfaction are the hot topics of 2021. As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. Act on what you learn.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time.

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User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Communicating with both through the same message does neither group any good.

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Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

DECEMBER 22, 2020

Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Ultimately, most mobile marketers and digital transformation experts know that more personalized experiences lead to better brand loyalty and therefore less churn. Personalization. Customer expectations have never been higher.

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Feedback Software User Testing Reporting Tools Data Visualization 245

Product Innovation Educators

FEBRUARY 1, 2021

As we move into 2021, the name of this podcast is changing to better reflect our objective here—product managers become product masters. We visualize those messages so that audiences will consume them far more often and voraciously. [8:13] We want to make content edgy and exciting while delivering a clear, succinct message.

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Alchemer Mobile

MAY 17, 2022

percent increase from 2021. Customer sentiment : How do customers feel about your product and brand? Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. The customers themselves are driving this change. Why do they feel that way?

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. When brands proactively solicit feedback from customers, they’re able to better identify pain points and eliminate friction faster. Product feedback helps brands: Better understand the customer journey.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

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Alchemer Mobile

NOVEMBER 21, 2022

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. Message centers. Message center.

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Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

MAY 4, 2021

One of the most common surveys brands deploy is the NPS survey. You could, but you probably won’t get your message across very effectively. A simple tool we developed here at Apptentive called the Love Dialog allows brands to quickly take a pulse from customers. We simply ask, “Do you love [insert your brand here]?”

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Without further ado: let’s dive into the biggest Product, Product Growth, and Product Marketing trends of 2020 that will surely continue to play a big part in Product in 2021! Which product trends emerged in 2020 and are here to stay?

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Analytic Tools Onboarding KPIs Data Visualization Product Research 122

The Product Coalition

MAY 5, 2021

As a result, you will be able to bring more followers to your brand and your business will grow. Besides, about v76% of the email subscribers buy products from email marketing messages. Social media contest can a great idea Social media are not only exciting but also one of the effective ways of connecting with your customers.

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Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

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User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

DECEMBER 8, 2022

We analyzed data from the following industries for the 2021 calendar year to see what trends we could find in relation to customer sentiment and how it changes depending on the season. If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

DECEMBER 10, 2021

While the National Retail Federation predicts holiday spending in 2021 will be the highest on record, 77% of shoppers surveyed worry they’ll have issues buying gifts online this year. What to do: Communicate proactively and set expectations using targeted messages. customer service workers in November 2021.

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Data Visualization User Testing Reporting Tools Customer Experience 195

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Reporting Tools Technical Review Data Visualization Research Software 223

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

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Feedback Software Customer Experience Data Visualization User Testing 276

Intercom, Inc.

MAY 18, 2022

In June 2021, Google confirmed that it will no longer track individuals online via cookies. Brands struggle to offer seamless omni-channel experiences, with about half of business decision-makers saying their brands do not have the ability to carry context across channels. There’s no two ways about it. JavaScript.

Data Visualization 218

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Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Read: 2021 App Retention Benchmarks. The importance of customer retention. Strategies to improve customer retention.

Customer Feedback 147

Customer Feedback Customer Experience User Testing Feedback Software 147

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. And here at Intercom, 2021 saw us reach many milestones.

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Reporting Tools Feedback Software Research Software Technical Review 118

Usersnap

OCTOBER 7, 2021

Look at people spending such a generous amount of time on the internet, businesses are now focusing on digital customer engagement with their brands. Top 3 Digital Customer Engagement and Web Design Trends in 2021. With that in mind, here are some of the trends that you can consider following in 2021: Minimalism.

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Userpilot

SEPTEMBER 20, 2021

Ways to make your SaaS product-led in 2021 include minimizing friction in your signups, reducing time-to-value by removing empty states, and using interactive sets on your website. Autopilot achieved product-led growth in 2021 by replacing a white canvas faced by users with customer journey templates. Appcues product screenshot.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Traditional marketing's main goals are building your product's messaging and positioning, generating demand, and acquiring MQLs for the sales team. Let's get started.

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

FEBRUARY 25, 2021

SaaS Marketing Strategies for Growth in 2021. But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. Source: Userpilot-test which messaging works best for each of your segments with custom welcome screens! Content Marketing. Outbound vs. Inbound.

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Research Software User Testing Outbound Marketing 89

The Product Coalition

JULY 21, 2022

Many brands are using offshore development teams to build custom apps for their operations and increase sales. Here are some e-commerce facts that you should know: Latin America witnessed $ 85 billion in e-commerce sales (2021), increasing 25% from $ 68 billion (2020). trillion in 2022. billion by 2025 from $46.2 billion (2020).

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Reporting Tools Artificial Inteligence Data Visualization Wireless 167

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021.

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Feedback Software Research Software Customer Experience User Testing 98

Userpilot

MARCH 15, 2021

These relationships go beyond conversion rates and help customers build trust with your brand. Brands that successfully engage with their customers have a 63% lower customer attrition rate , proving that engagement creates loyalty. These are the people who will be advocates for your brand and help you bring more customers organically.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Alchemer Mobile

JUNE 29, 2021

In March of 2021, Strava saw a huge spike in downloads largely due to their launch of monthly stats visualizations. Taking a queue from Spotify’s ever-popular annual recap and the success of their Year in Stats campaign, they launched a brand-new way to quickly visualize and share fitness progress and stats on a monthly basis.

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