The Product Coalition

JANUARY 18, 2022

It offers a collaborative inbox that allows the sales teams to connect with technical support where you don’t have to switch to any app and everything can be done over a dashboard. All its efficiency adds up some extra human touch to every conversation. Begins from $39 per month Hosting? —?Hosted Hosted Source Code?—? Proprietary #3?—?Zendesk

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Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Support metrics on their own are just numbers on a dashboard. A sizable 70% of companies plan to invest more in proactive customer support in 2022.

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Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. An example of this is the loading page of the main app dashboard in Userpilot, which informs users that the system is performing an action. Source: Userpilot. Source: Storychief. Conclusion.

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Feedback Software UX User Testing Embedded Analytics 116

Userpilot

JANUARY 17, 2022

The alternative is using dedicated NPS software so you can create NPS surveys, collect and analyze data inside a dashboard. The Best NPS Survey Software in 2022. Here’s a round-up of the NPS survey software tools to look out for in 2022. There are plenty to choose from—some better than others. Get a demo and get started.

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Feedback Software Analytic Tools Data Visualization Software Review 98

Product Talk

SEPTEMBER 4, 2024

The slide below highlights the product trio’s achievements and areas of improvement when they presented to the engineering team in September 2022. One of the slides Claire presented to the engineering team about their progress to the product trio model in September 2022. She shares one example related to the filter experience.

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Product Research Onboarding KPIs CTO Coach Research Software 261

Userpilot

JANUARY 20, 2022

Even a beginner SEO can navigate to Ahrefs’ dashboard and read off some impressive-sounding metrics like Domain Reputation. Not to mention track results towards your goals and user engagement, directly inside the dashboard. Track how efficient your tooltips are in driving your adoption and engagement goals.

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Onboarding KPIs Customer Experience Data Visualization User Friction 98

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022. Churnzero dashboard. No worries! Let’s get started! Conclusion.

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Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 26, 2022

Suppose company A had 1000 customers at the beginning of 2022 and lost 100 of them by the end of the year. Heap Dashboard. The post How to use SaaS analytics to reduce churn in 2022 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Churn rate calculation.

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Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

AUGUST 18, 2022

A frictionless signup flow makes it fast and easy for users to jump straight into the product dashboard. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. In our State of SaaS Onboarding report, we reviewed the onboarding flows of over 100 SaaS applications.

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Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? Userpilot dashboard. Drift lets you build and deploy custom chatbots, and with a dashboard that shows live users engaging with the bot, it also lets your agents take over conversations in-person (including over video or email as well as chat) when it suits.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Reveal

DECEMBER 14, 2021

Re-imagining the interactions on Dashboards and individual visualizations in a dashboard. I’ll detail the dashboard UX a bit more later in this blog, but first, let’s talk about release timing. Dashboards and Visualization UX. SDK Improvements. The SDK approach is at the heart of Reveal. and let me know!

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Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 59

Intercom, Inc.

JUNE 13, 2022

In June 2021, the Australian government outlined a plan to fully mandate all governmental data to be hosted within Australian borders by 30 June 2022. As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website.

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Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Coalition

DECEMBER 22, 2022

Saas Statistics: The latest report for Saas Startups in 2022 and prediction for 2023 Saas Statistics in 2022: Updating the latest news The SaaS market will be worth approximately $170 billion by 2022. Between 2021 and 2022, the SaaS market is anticipated to grow at its fastest rate yet, reaching a value of $171.9

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Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

SEPTEMBER 13, 2022

2022 has experienced dynamic demands and unpredictable events in the market. Business-to-business eCommerce statistics continue growth in 2022. trillion (2022), a 12% increase from 2021. trillion in 2022. Develop operational dashboards. eCommerce will benefit from cloud computing technology in various ways.

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Data Visualization User Testing Software Developers Software Development 147

Reveal

JULY 27, 2022

What We Shipped in H1 2022. In the first half of 2022, we invested more time in a new NodeJS Server for development teams that are building apps in Angular, React, Vue, and other modern web platforms. New Property to show/hide the Title of a dashboard (name + kebab). Reveal’s 2022-2023 Roadmap. Chart Toolbar? .

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Userpilot

DECEMBER 9, 2021

Userpilot’s dashboard with some of its onboarding features. The post Top 6 Product Positioning Examples to Inspire Your SaaS in 2022 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Quality or prestige-based positioning.

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Research Software Feedback Software Analytic Tools Positioning 98

Reveal

OCTOBER 29, 2021

It’s one of the most popular visualization tools on the market that helps decision-makers make refined graphs, reports, and dashboards, and take the best case decisions faster. You may have heard already, Chartio is going away on March 1, 2022. million charts for 540,000 dashboards pulled from over 100,000 data sources.

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Data Visualization Analytic Tools Reporting Tools Research Software 98

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . Dashboards and analytics are only useful when users can understand them.

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Data Visualization Analytic Tools Dashboard Reporting Tools 52

Intercom, Inc.

FEBRUARY 6, 2020

Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market. We actually have tools internally that we’ve developed and dashboards that we’ve developed internally where we can actually look at trends month over month, quarter over quarter. along with time savings and higher productivity.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. This is our first episode of 2022. One of the things we sat down to do at the very end of last year was plan out 2022.

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Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

DECEMBER 27, 2022

The unshakable fact is that, according to many of the analyses of the market, there are almost 30 million crypto wallets, along with the sales volumes of NFTs reaching beyond $40 billion by this fiscal year, 2022. A number of the items accessible in the dashboard are the NFT price list, NFT description, NFT Categories, etc.

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Data Visualization Technical Review Systems Review Software Review 147

Gainsight

APRIL 21, 2022

If you are here for the first time or ready to uplevel your customer-centric capabilities, here is a taste of all we have to offer for 2022. 6 Steps to Launching Your Customer Health Dashboard. 8 Dashboards Top-Performing Customer Success Teams Can’t Live Without. Smarter Not Harder: Launching Customer Success from Scratch.

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Data Visualization Customer Feedback Customer Experience Webinar 52

Userpilot

AUGUST 20, 2024

We could see that in 2022, we had just 105 unique users in that other product. With Userpilot’s custom dashboards , you can view up to 30 metrics and reports in one place. Userpilot dashboard. In addition to dashboards, Userpilot allows you to evaluate feature usage with heatmaps. Userpilot Paths.

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Data Visualization Analytic Tools Feedback Software Research Software 105

UX Planet

JANUARY 29, 2025

LinkedIns 2022 Workplace Report noted that 81% of hiring managers believe digital tools enhance the recruitment process, with 65% predicting a decline in reliance on static resumes over the nextdecade. RiseON Dashboard : Track engagement, measure success, and optimize your professional presence effortlessly.

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Data Visualization Analytic Tools Reporting Tools Research Software 52

Mixpanel

JUNE 29, 2022

Sharing our product-analytics dashboard for tracking business health. The economy was in the midst of a bounceback at the start of 2022. When I shared the dashboard during our company all-hands, Arthur Cilley (Solutions Engineer) suggested we open it up to everyone so that others can benefit from it.

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Data Visualization Analytic Tools Customer Experience Reporting Tools 96

eG Innovations

MAY 17, 2022

eG Innovations and AVD TechFest conducted a survey between February and March 2022 to shed light on several topics: Understand the state of virtual desktop technologies on Azure today. The post Trends and Statistics on AVD Uptake and Usage in 2022 appeared first on eG Innovations. – Simon Binder, Co-Founder AVD TechFest.

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Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Gainsight

OCTOBER 11, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.” . Today, they’re the lynchpin of an efficient, durable growth strategy for technology companies.

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Research Software Reporting Tools Data Visualization User Testing 52

Userpilot

JULY 30, 2023

Suppose you gained 1,000 new customers in 2022 and your total cost of acquiring them was $90,000. Suppose you spent $100,000 on customer retention and retained 2,500 existing customers by the end of the year 2022. You can also study the product analytics dashboard to see if there’s any indication of declining user activities.

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Customer Experience Customer Feedback User Testing Data Visualization 98

PMLesson's Ace the PM Interview

JUNE 21, 2022

Exponent Kevin Wei Table of Contents: Features of Product Roadmap Software To Look Out For The Best Free Product Roadmap Tools of 2022 Trello Wrike Asana Jira Airtable The Best Paid Product Roadmap Tools of 2022 Craft.io Now, let's get into our list of the best (both free and paid) product roadmap tools of 2022!

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Feedback Software Reporting Tools Data Visualization Roadmap 52

The Product Coalition

NOVEMBER 29, 2022

In the second quarter of 2022, mobile devices (excluding tablets) generated nearly of global website traffic. How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management?

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Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. ” NPS Survey Dashboard in Userpilot. Userpilot event tracking dashboard identifying user trends and drop-offs. Soon after, a backlash followed, and users flooded social media with complaints. The problem? Pinpoint drop-off points.

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Data Visualization Customer Feedback User Testing Product Research 52

The Product Coalition

MAY 28, 2022

In this simplified model, you don’t even have to have a dashboard of the actual metrics for each category. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on May 23, 2022. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

Framework 158

Framework User Testing Customer Experience Dashboard 158

Userpilot

NOVEMBER 20, 2023

TL;DR Data discrepancy refers to a situation when different sets of data don’t line up, like when two different analytics dashboards show different values for the same metric. For instance, you may find that two different analytics platforms or dashboards show different values for the same metric. Data profiling tool dashboard.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JUNE 21, 2022

76% of the companies require email verification before accessing the dashboard, and 66% of them have a Single Sign-On in the sign-up flow. Check out these stats from our “ State of SaaS Onboarding ” report 2022. 76% of the companies require email verification before accessing the dashboard.

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Onboarding KPIs Feedback Software Analytic Tools Data Visualization 52

Userpilot

JANUARY 31, 2023

Here is the Retently 2022 CSAT Benchmark. 2022 CSAT Benchmarks – Retently. Let’s look at the 2022 average NPS by industry, where the SaaS industry NPS benchmark is around 40. NPS Analytics Dashboard – Userpilot. As a result, customer expectations for B2B SaaS and other models are very high too.

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Customer Satisfaction Feedback Software Analytic Tools Customer Experience 98

Userpilot

JUNE 25, 2022

Whatfix consist of "Whatfix Editor" (the Chrome extension) and "Whatfix Dashboard" (the settings panel). In contrast, Userpilot offers centralized changing of templates – so you can change the button color for all your live experiences using the given template at once from your dashboard, not from a Chrome extension.

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Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Arkenea

APRIL 10, 2025

A global retailer engaged an external partner for endtoend development of a mobile loyalty app, including integration with POS systems, analytics dashboards, and thirdparty loyalty providers. Large enterprises may outsource entire product lines.

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Analytic Tools Research Software Reporting Tools Software Review 52