Gainsight

NOVEMBER 10, 2021

Now, as technology booms and the SaaS market has become more and more competitive, companies rely heavily on retention and need to deliver value through the product experience. By anchoring your growth strategy in your product, product-led growth shifts your focus to building the best product experience for your users.

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

MAY 22, 2024

In this blog, we’ll handpick a few A/B testing tools worth your attention. Optimizely, AB Tasty, Split, Omniconvert, Leanplum, and VWO are some of the best A/B testing tools. You can use A/B testing tools to compare different versions of a user interface, landing page, in-app survey , or onboarding experience.

Analytic Tools 90

Analytic Tools Data Visualization Reporting Tools Feedback Software 90

Userpilot

MARCH 31, 2023

Optimizing the user onboarding flow is always a key SaaS business goal. That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! What is the onboarding flow process? What makes a good onboarding flow?

Onboarding KPIs 93

Onboarding KPIs Feedback Software Analytic Tools User Testing 93

Userpilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. The six-step process for building your onboarding process.

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Analytic Tools Onboarding KPIs Software Review Data Visualization 92

Userpilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

APRIL 30, 2024

Freemium and free trials enable users to experience product value. Personalized onboarding reduces time to value. Checklists are a powerful onboarding tool. Regularly collect customer feedback to identify opportunities to improve the customer experience via in-app and email surveys. Growth marketing is also highly agile.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

APRIL 23, 2023

What’s in-app onboarding? What are different onboarding types? How’s web mobile app onboarding different from web app onboarding? TL;DR In-app onboarding is the process of teaching users how to use an app to achieve their goals. In-app onboarding is necessary to let users experience value.

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Analytic Tools Feedback Software Data Visualization User Testing 88

Userpilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX?

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. That’s why you need to follow the best practices to design an engaging onboarding experience that retains users. TL;DR App onboarding is about educating new users on how to use your product.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

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Webinar Blog Customer Experience Customer Feedback 71

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. When looking at onboarding new users to your product or service, it’s best to follow best practices. Ready to get into it?

Onboarding KPIs 92

Onboarding KPIs Feedback Software UX Data Visualization 92

Userpilot

NOVEMBER 22, 2023

Looking for more information on conversion rate optimization best practices for improving customer retention ? We have compiled a list of 12 best practices that will help you drive business growth. During a free trial, personalize the user journey so that the user experiences value faster, increasing chances of converting.

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Analytic Tools Feedback Software Data Visualization User Testing 96

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. A customer onboarding process describes all the activities required for a user to experience value from your product (whether they’re new customers or experienced users trying out a new feature).

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Research Software 92

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. Onboarding cannot be pigeonholed as a single ‘thing’ or feature.

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Analytic Tools Onboarding KPIs Feedback Software Framework 87

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Research Software 88

Research Software Onboarding KPIs Data Visualization Customer Experience 88

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. What is an onboarding tour?

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Userpilot

FEBRUARY 20, 2023

The trickiest but most rewarding stage of the customer journey is user onboarding. Email onboarding is an effective way to streamline the process for new customers, so let’s take a closer look at a few onboarding email examples and five best practices to follow! What is a user onboarding email?

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding.

User Testing 93

User Testing Customer Feedback Customer Experience Feedback Software 93

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it. Just like Lemlist.

User Testing 85

User Testing Customer Experience Feedback Software Customer Feedback 85

Userpilot

MAY 2, 2024

Personalized customer experiences tailor customer journeys to their specific needs and use cases to guide them more efficiently to value. Secondary onboarding introducing advanced features unlocks additional customer value. Many marketers believe it’s the best marketing channel. Let’s look at them in more detail.

Onboarding KPIs 95

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 95

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Customer onboarding challenges are blockers stopping you from converting users.

Feedback Software 88

Feedback Software Onboarding KPIs Analytic Tools User Testing 88

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 90

Customer Experience User Testing Data Visualization Construction 90

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. As a product manager, creating a well-designed onboarding process can significantly impact user satisfaction, retention, and ultimately determine the success of your application.

Healthcare 95

Healthcare Onboarding KPIs Feedback Software Data Visualization 95

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. You’re in luck.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 91

Onboarding KPIs Customer Experience Data Visualization Certifications 91

Userpilot

OCTOBER 7, 2022

In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. You’ll also see how user onboarding software makes the process much easier. 13 best welcome message examples. You’re in the right company. welcome greeting message).

Analytic Tools 83

Analytic Tools Feedback Software Messaging Customer Experience 83

Userpilot

MAY 8, 2024

Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Educate customers with resources in multiple formats like blogs, webinars , or videos. Localize product experiences for different markets to increase inclusivity and usability.

Data Visualization 94

Data Visualization User Testing Customer Feedback Analytic Tools 94

Userpilot

MARCH 31, 2023

How long was it before you stopped using a product because of a bad user onboarding experience? The customer onboarding process can make or break your product, so it needs a positive experience. This article will walk you through 7 examples that you should totally avoid for your user onboarding process.

Customer Experience 76

Customer Experience User Testing Customer Feedback Data Visualization 76

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. The example we’ll explore from Airtable is primarily focused on app user onboarding.

Customer Experience 94

Customer Experience Analytic Tools Customer Feedback Data Visualization 94

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Run the experiment. Product messaging experiments.

Research Software 94

Research Software Feedback Software Analytic Tools Customer Experience 94

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. In this article, you’ll learn: The key role and benefits of onboarding screens. The main difference between onboarding on mobile and doing it for web apps.

Customer Experience 90

Customer Experience Analytic Tools Research Software Data Visualization 90

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding KPIs 75

Onboarding KPIs Customer Experience User Testing User Friction 75

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

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Onboarding KPIs Feedback Software Research Software Books 87

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens. moment” varies from user to user.

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Customer Experience Customer Feedback Feedback Software User Testing 77