Product Management University

APRIL 14, 2021

Of course, we can’t ignore the connection between sales and product management. Blog: High-Octane Product Management. Sales Demos: Selling Outcomes vs. Features. This month we show a little love to those in senior product management roles with a focus on strategy, title inflation, and newbies to the VP role. In This Issue.

B2B 130

B2B Product Management Product Manager Magazine 130

The Product Coalition

MAY 8, 2023

Include CS in your system to enrich your feedback with customer data and you’ll be able to prioritize features more effectively. Role 1: Customer Success can log product feedback and feature requests First, CS should systematically collect the feedback they get and have a process to send it to Product teams.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. For example, building a killer feature can enhance the product value. From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. By helping them grow, your business grows as well.

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Intercom, Inc.

SEPTEMBER 28, 2021

This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. There are lots of features that content authors and support managers need to see in their knowledge base product – and as companies grow in size, that list of required features grows too.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Better decision-making A centralized location for feedback gives your product teams the power to make informed decisions about which features or improvements to prioritize.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Product Talk

FEBRUARY 7, 2024

A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It Sandrine Veillet ’s Product in Practice story perfectly exemplifies this. We also appreciate Sandrine’s candor in admitting that this process hasn’t always been easy. You can submit yours here.

Product Research 232

Product Research Reporting Tools User Testing Research Software 232

Userpilot

MAY 17, 2024

Pendo — Best in-app feedback tool for collecting feature requests and prioritizing product roadmaps. Fider — Best open source tool for collecting customer feedback and letting users vote on feature requests. Let’s dive right in! Appcues — Best for analyzing in-app customer feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

MARCH 7, 2023

No ongoing value realization: Help users discover advanced features and uncover additional value with in-app tooltips. Not enough features to satisfy customers’ needs and expectations. Allow users to submit feature requests or build a public roadmap to get more feedback. Unsatisfactory customer service.

Research Software 97

Research Software Feedback Software User Testing Data Visualization 97

Userpilot

JANUARY 29, 2023

Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Appy encourages its customers to leave general feedback and feature requests. Asana uses contextual tooltips to drive feature discovery. Consider a few of them.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

AUGUST 14, 2023

Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element. Adding passive surveys inside your app such as feature requests and bug reports to improve your product. With feature tagging, you can monitor clicks , mouse hovers, and any user input on a specific UI element.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

MAY 5, 2023

Building a community where users can share their ideas, discuss various topics, share knowledge, and make social connections. It can include features such as knowledge bases, chatbots, in-app guides, FAQs, forums, video tutorials, and more. Komminicate’s interactive walkthrough for in-app guidance. What is customer self-service?

Feedback Software 82

Feedback Software Reporting Tools Customer Experience Data Visualization 82

Userpilot

NOVEMBER 24, 2022

To understand how Userpilot helps you better understand your users, their primary challenges, and the features that drive engagement, book a Userpilot demo today ! These interactions may be as simple as interacting with a blog post or more goal-oriented, like subscribing to a newsletter or requesting a quote.

Feedback Software 94

Feedback Software Analytic Tools Framework Onboarding KPIs 94

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

UX Planet

FEBRUARY 1, 2024

Here’s the story: Back in early 2010, LinkedIn introduced a new feature called “Add to network” on its website. The intention was to make it easier for users to connect with people they knew by sharing their contact information with LinkedIn. it courteously requests your permission to access your contacts.

UX 74

UX Travel Download Advertising 74

bpma ProductHub

APRIL 10, 2017

The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap. It is not a laundry list of features, nor a release plan. Customer-facing roadmaps should avoid feature commitments, and focus on themes instead. Evaluate what features are most important to support those goals.

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Roadmap Customer Feedback Feedback Software Data Visualization 150

Alchemer Mobile

FEBRUARY 2, 2021

Between the message boards, subreddits, and blogs, chances are you can find your existing online communities directly in your niche. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. 30 Steps to a Successful Mobile App Launch.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 23, 2022

Understand the difference between ‘feedback’ and ‘feature requests’ – only one of them opens you up to conversations. How do you deal with thousands upon thousands of requests? Customer feedback vs feature requests. Do you have a feedback management system in place? Let’s take a look at how to do this!

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Feedback Software Research Software User Testing Reporting Tools 79

The Product Coalition

FEBRUARY 24, 2021

Everything you need to know in order to create marketplace applications like Airbnb: key features, costs and timelines. Long story short, a marketplace is a platform that connects people. Key features of a robust marketplace To nail the app development you need to make right choices about the main features for the service.

Feedback Software 91

Feedback Software Data Visualization User Testing Customer Experience 91

Userpilot

MARCH 14, 2023

By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. Segment users and drive product adoption by presenting each target customer with the most valuable and relevant features. Then use a tooltip to drive relevant feature discovery.

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. allows you to track customer requests timely in a streamlined fashion. This post is a walkthrough of how we’ve been tracking feature requests from our own customers in Slack. First, you need a feature request channel.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Usersnap

OCTOBER 22, 2023

Seamless feature requests (and communication about new features with “reply feature”) 5. The menu shines bright with features such as a support chatbot (a buddy we borrowed from experts like Intercom and Zendesk ), an all-knowing help center, the bug-reporting wizard, and a feature request genie in a widget.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! We would have organic conversations about bringing products and features online and we would talk to people when we needed to,” explains Kelsey. “We . – Tweet This But if you stick with it, you may eventually find you can look back and see how much you’ve progressed.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Userpilot

MAY 22, 2023

Use interactive walkthroughs to show users how your product works and introduce them to new features. The more features they adopt, the more loyal they become. Customer loyalty is the measure of a customer’s connection to your brand. Then, match their journey to their JTBD to help them get value in the shortest time.

Customer Experience 73

Customer Experience User Testing Feedback Software Customer Feedback 73

Userpilot

SEPTEMBER 15, 2023

Validate new features by asking users if they helped to achieve their goals. How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature. To improve its blog strategy, Better Proposals asked its subscriber base which blog types they read the most so they could focus on creating more.

User Testing 92

User Testing Feedback Software Product Research Analytic Tools 92

Userpilot

JUNE 30, 2023

Let’s look at 8 possible use cases: Hubspot customers can use Userpilot’s advanced analytics features to track product usage in real-time. Let’s look at 8 possible use cases: Hubspot customers can use Userpilot’s advanced analytics features to track product usage in real-time. Let’s dive right in!

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

AUGUST 5, 2023

It allows you to collect feature usage data , all completed events , achieved goals and milestones, and engagement with in-app experiences like checklists. What’s customer data integration, and how does it benefit product teams ? These are the main questions that we discuss in the article. Let’s get right to it!

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization User Testing 91

Userpilot

MAY 31, 2023

Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Userpilot is the best tool for effectively sending and analyzing in-app surveys with its features. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83

Reveal

SEPTEMBER 12, 2023

This release brings a host of enhancements, bug fixes, and exciting new features that will refine the way you interact with your data. In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Reveal

NOVEMBER 20, 2023

Fortunately, we live in an era where you don’t have to spend months or even years manually coding every aspect of your application to achieve a seamless, feature-rich user experience. Additionally, you can effortlessly import your Sketch or Figma designs and connect to any REST data source.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Usersnap

JANUARY 26, 2022

Choosing to request feedback directly in-app could make the process of receiving and processing feedback even more time-efficient and practical. Customer feedback could be a review, questions about features, or bringing a bug to your dev colleague’s attention. Sounds sweet, right? What you can expect ??????

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Feedback Software Analytic Tools Research Software User Testing 111

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Here are 8 new features that will help you grow your business. Code-free customization.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

JULY 30, 2023

For example, if you know that a user segment has used a certain feature for the last few days, you can trigger tooltips to deliver further guidance that’s relevant to their product use case. Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? User segmentation in Userpilot.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

MAY 30, 2022

Feature request surveys are another good way of understanding your new users’ needs by getting feedback on the features. Tracking feature usage will further give you insight into how customers are using the features and whether those features meet their expectations.

Data Visualization 94

Data Visualization Feedback Software Research Software Analytic Tools 94

Userpilot

AUGUST 31, 2021

Release notes are important because they communicate new functionality to users who've bought an everchanging product and show your customers you're listening to their requests. You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. What are release notes?

Feedback Software 94

Feedback Software Analytic Tools User Testing Data Visualization 94

Userpilot

FEBRUARY 20, 2020

But instead of hearing feedback about the new features, all you got are… …crickets. . Users don’t care about your new features. They care about what those new features can do for them. M eaning, they’ll only proceed to try out the feature if you show them how. Here’s how to do your product updates right.

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Feedback Software Onboarding KPIs User Testing Customer Experience 110

ProductPlan

AUGUST 5, 2021

ProductPlan’s app integrations have become so popular that our biggest challenge in recent years has been implementing new ones fast enough to meet our customers’ requests. ” Connect Your Roadmap to 3,000+ Workflow Apps. With ProductPlan’s Zapier integration, you can connect your roadmap to many SaaS apps and data sources.

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Feedback Software Roadmap Software Review Product Research 52