Mind the Product

FEBRUARY 11, 2020

We’ve all had that one manager that we’ll do anything to avoid for the rest of our careers – but have you ever stopped to think if you’re that person for someone else? How to be a better manager. How to hire good managers. How to hire good managers. Claire’s Website and blog.

Product Research 137

Product Research Entertainment Consulting Management 137

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! They're all about bringing out the best in you.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Business of Software Conference

FEBRUARY 13, 2023

Following our Product Symposium on Wednesday 8 Feb, Brad Bell at Point of Rental shared with us some notes they had made from the sessions. Using Your Product as a Marketing Engine. eg Our software helps manage assets to reduce shrinkage. Marketing could blog on shrinkage data for the event industry segment. Interviews.

Product Research 52

Product Research Data Visualization Events Startups 52

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. But where do you begin?

Onboarding KPIs 97

Onboarding KPIs Feedback Software Research Software Books 97

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. So whether you’re one, want to become one, or want to hire one – this post is for you! You may want to jump to a relevant section: Who’s a Product Marketing Manager?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. Upsell opportunities are key moments along the user journey where customers are introduced to higher versions of products or services they intend to buy (or already have). The best way of identifying upsell opportunities is by segmenting customers based on product usage.

Customer Experience 98

Customer Experience User Testing Product Research Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. You can use a tool like Userpilot to build modals, tooltips , and hotspots that provide product support when needed. Offering after-hours support means hiring more people to answer questions, day and night. Product updates.

Embedded Analytics 96

Embedded Analytics Customer Experience Customer Satisfaction Software Review 96

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI can greatly improve the customer experience.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Customer Experience 94

Department of Product

JANUARY 17, 2023

Alternative Product Business Models The rise of the microsubscription and more as an alternatves to ad funded models The world, as always, is changing – and keeping on top of trends that matter to product teams is an essential part of succeeding in building winning products. All roles, however, require business skills.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? There’s a difference between product marketing and traditional marketing.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. 5 products. In 2010, he decided to build a product to solve these issues. In his words, “I went to a manager at the time, and I told him I wanted to build this solution.”

Customer Experience 97

Customer Experience User Friction Enterprise Document 97

Userpilot

FEBRUARY 18, 2021

Personalization in SaaS is such a minefield. But doing personalization in SaaS *right* is a rare skill that very few businesses seem to have mastered. Let’s have a look at a few examples of personalization gone wrong – and how to use personalization well for your SaaS. How to Personalize Right in SaaS?

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. Why is a customer onboarding specialist important in SaaS? What do they do?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Reporting Tools 96

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices?

Feedback Software 118

Feedback Software User Testing Product Research Customer Experience 118

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Business of Software Conference

APRIL 20, 2021

Rich is a seasoned executive and serial entrepreneur – he has been the ‘product guy’ (as CEO/VP Product) at six startups. With deep technical roots in B2B infrastructure, SaaS and consumer online, Rich combines ‘what-we-can-build’ with ‘what-markets-want’. Wondering how to make product teams work better?

Technical Review 52

Technical Review Software Review B2B Agile 52

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 9, 2020

Product management has grown from strength to strength in recent years, fast becoming a vital area of any SaaS company. With that in mind, we thought we’d take a look at how you can become a product manager, even if you have no previous experience. Let’s dive in… What does a product manager do?

Customer Experience 64

Customer Experience User Testing Product Management Product Manager 64

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. We’re going to explain exactly what product experience means, why you need to start caring about it, and steps you can take to provide the best possible experience for your users. Product-Led Growth.

Feedback Software 114

Feedback Software Analytic Tools Research Software Customer Experience 114

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Why is product adoption important for SaaS? Users churn (ie.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. Common SaaS Product KPIs and OKRs. What will affect your measurements are: Current product growth and maturity – are you in a startup? Understand that it is subjective to your team, product, and industry. How do they compare to metrics ?

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. What is UserGuiding?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. Gamify the product experience.

Feedback Software 93

Feedback Software Research Software Customer Experience User Testing 93

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. I like that analogy, because I started my professional career in theater production. Val: Exactly.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. These includes: CSAT surveys: customer satisfaction surveys measure how satisfied customers are with your product or experience.

Feedback Software 96

Feedback Software Customer Feedback Customer Experience User Testing 96

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Userpilot

JUNE 30, 2022

What is the application of the jobs-to-be-done model in product management ? How can you use it to build successful products? The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job.

Feedback Software 90

Feedback Software Research Software Framework User Testing 90

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much?

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos. Paul Adams, VP of Product.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150