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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

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Learn Software Engineering Levels to Advance Your Career

PMLesson's Ace the PM Interview

Software engineering levels are the road map that gets you to your career destination. Even so, the main benefit for you is that software engineering levels create a clear ladder of progression, and understanding the responsibilities and expectations for each level will help you to climb that ladder.

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Lessons from launching SPEEDRUN, the Games x Tech startup accelerator

Andrew Chen

Back in 2020 when my colleague Jon Lai and I were starting to invest in the intersection of Games and Tech, we would often sit in a16z’s offices in Menlo Park and talk about some of the structural challenges of building a startup in the industry. They want to connect with each other, learn the latest, and they want to raise money.

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How Google Conducts User Research for Customer Loyalty in 2021

Usersnap

Google’s tech alone didn’t build them into a top company; User Research matters too! Critical for their expansion, doing so also established current tech trends. How will the study reach participants and interest them? How can tech and available data enhance research initiatives?

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Lights, Camera, Product Management?

The Product Coalition

I told him this: “What a Director is for a Movie, Product Manager is for a Software” In the rest of the article, I will be drawing several parallels between the Directors and Product Managers for those who are new to the world of Product Management. A product (software) is a solution to a common problem shared across multiple customers.