Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. Still, harnessing the power of ChatGPT requires the use of creative prompts. Use ChatGPT to understand the motivations, goals, and frustrations of your users.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Product Talk

FEBRUARY 7, 2024

The Continuous Discovery Adoption and Implementation Curve Looking a bit more closely at her company’s continuous discovery journey, Sandrine says there were a few main phases of adoption and implementation. Every time she had the opportunity in meetings or one-on-ones, she’d raise the topic and explain what she was hoping to do.

Product Research 234

Product Research Reporting Tools User Testing Research Software 234

Userpilot

JANUARY 6, 2023

Freemium gives users free access to limited product functionality for an unlimited time. They could require user credit card details or not. You can expect about 5 paid users for every 1000 website visits from a free trial and only 3 paid users from freemium. Want to see how Userpilot can help you convert your users?

Customer Experience 98

Customer Experience User Testing User Friction Product Research 98

Userpilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. That can be a fatal mistake.

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Userpilot

JULY 31, 2023

TL;DR Teams may look for Intercom alternatives because of its steep learning curve, counterintuitive and cluttered UI , low speed, limited customization, and high costs. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Speed – messages take time to load and send.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Acquisition cohorts divide users based on when they started using the product.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. It features user segmentation and targeting and works with 1000+ integrations. Userpilot NPS Dashboard.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

JULY 4, 2023

TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 23, 2023

TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

JULY 13, 2022

UXCam : Best for detailed mobile app analytics and powerful integrations. Best for AI-powered future outcomes predictions. FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. Users say their website pricing is a bit opaque. Learning curve.

Data Visualization 109

Data Visualization Analytic Tools Feedback Software Reporting Tools 109

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Collecting quantitative and qualitative user feedback is the most direct way to evaluate product usability and identify areas for improvement. Ready to dive in?

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. Providing your users with the shortest possible path to value.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Firstly, because of the impact on revenue (an increase in user activation brings an outsized impact of a 34% increase in monthly recurring revenue). Why is customer activation important?

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

OCTOBER 4, 2022

Have you ever heard of the technology adoption curve ? They make up about a third of all users. The late majority is another big category of adopters as they constitute about 34% of the user population. Laggards are the last category on the adoption curve. Wondering how Userpilot can help you boost adoption? Book a demo

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Conduct user interviews and act on the insights to make their voice heard.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

FEBRUARY 15, 2023

Firstly, product tours are a fantastic way to keep your users engaged. After a survey and welcome screen, a modal is launched setting users off on the right track. Kommunicate uses interactive walkthroughs to give step-by-step instructions to its users. The step-by-step approach helps drag users toward activation.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Split

JUNE 9, 2023

They provide an opportunity to carry out extensive testing, refine the user experience, and, consequently, enhance the effectiveness of your conversion strategy. They can fluctuate based on myriad factors: evolving market trends, shifting user behavior, or changes in competitive dynamics.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

Userpilot

MAY 3, 2023

Data is power. TL;DR Software usage analytics is the process of capturing, analyzing, and utilizing data on how users interact with your product. in-app user behavior). To top it off, product analytics will help you drastically improve user experience. What are you waiting for? Product managers are busy people.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

JUNE 25, 2021

Both of them may become Snapchat users eventually but the 16-year old is more likely to adopt it sooner. And that’s because of the Product Adoption Curve. The Product Adoption Curve shows how a product is adopted through multiple segments of the market. Read on to find out how to use the Product Adoption Curve to your advantage.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

SEPTEMBER 21, 2022

Ready to learn how Userpilot helps you better support your users? Creating a repository of information for your users ensures customers receive answers quicker. The tool you choose should be easy to use, with a reasonable learning curve. Book a demo to get started right away! What is a knowledge base tool?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 7, 2023

TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. Amplitude is a product analytics tool that helps you turn raw data from users into meaningful insights.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. There’s a lot to consider, and getting the right (or wrong) digital adoption platform can have a massive impact on your product adoption rates and user engagement.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

NOVEMBER 22, 2022

Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. Use tooltips to increase product adoption by contextually showing users new features. Step 2: Determine user personas and their JTBD. Reduce customer churn.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. Unbounded retention: % of users that return to your product on the Nth day or after.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Reduce churn rate : Account management helps uncover the root cause behind why users leave products.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Mixpanel

APRIL 14, 2022

Feature adoption is the act of a product user “adopting”—i.e., Using that data, the car manufacturer can then correlate it with data from all the other users of the same model to extract a “usage curve” for that specific feature (the sunglasses compartment). User or adoption demographics. What is feature adoption?

Data Visualization 64

Data Visualization Analytic Tools Development Customer Feedback 64

Userpilot

JUNE 19, 2023

SaaS learning management systems are easier to set up and deploy, have a flatter learning curve, offer flexibility and scalability, and don’t require an upfront investment in infrastructure. For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Example of a user persona. Customer lifecycle stages.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 31, 2023

You need to help users reach the AHA moment (where a client’s expectations of getting value from your product start to rise). You can run A/B tests , diving into more detailed metrics on user behavior when you need to. In truth, user onboarding happens at every stage of the user journey.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. It encompasses everything that shapes the user experience before and after the purchase.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Roy Madden

APRIL 4, 2020

But to really stay ahead of the curve, it pays to search beyond the publishers you already follow – to the blogs, articles, reports, and debates that are turning heads, but almost buried among the noise online. That’s why we’ve given Feedly the ability to look further with Power Search across the web. GET POWER SEARCH.

Airlines 62

Airlines Magazine Customer Feedback Events 62

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Common levers used to build ecosystems include user-generated templates, experts, and plug-ins.

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Userpilot

NOVEMBER 17, 2022

And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. This happens because users find interactions with the product rewarding. It just works.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98