Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

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User Testing Product Research Customer Experience User Experience 97

Intercom, Inc.

FEBRUARY 5, 2018

A few years ago I came out of a meeting with my product manager where we talked about the next feature we should build. Needless to say, we didn’t have a clear product strategy. To take my mind off things I opened my RSS reader and a post called “ Product strategy means saying no ” caught my eye.

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Blog Product Strategy Strategy Startups 217

Mind the Product

FEBRUARY 11, 2020

That’s the question that prompted Claire Lew to start Know Your Team and here she joins us on the podcast to give practical advice on how to be a great manager. How to be a better manager. How to hire good managers. Claire’s Website and blog. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Research Entertainment Consulting Management 141

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.

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Blog User Testing Customer Experience Research Software 162

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? Every product marketer should answer this question before rolling out their product. The first-time user experience (FTUE) is the very first impression your product leaves on a new user.

Customer Experience 111

Customer Experience Feedback Software User Testing Customer Feedback 111

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. It has a direct impact on how users interact and engage with your company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best.

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Feedback Software Analytic Tools Research Software Customer Experience 128

UX Studio

NOVEMBER 3, 2023

Here, you will discover a curated list of blogs that offer expert insights, tools, and resources that will enable you to break through creative barriers. With practical tips and hand-picked examples, it will also help you to adopt fresh perspectives to elevate your skills as a product designer. Why do you like what you like?

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Blog Research Software UX User Testing 63

Userpilot

MARCH 22, 2022

Are you running product experiments continuously? Great products are built on experimentation–evaluating ideas and making decisions based on product growth insights data , not just what you think is an amazing idea (even if it is). Why do we run product experiments?

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Onboarding KPIs Customer Experience Product Research User Testing 98

The Product Coalition

JULY 21, 2020

Product Managers are a multidisciplinary bunch, with interests and specialities ranging from leadership to design, tech to marketing. They’re also just as varied in how they like to get their knowledge. Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills.

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Userpilot

JANUARY 9, 2020

Product management has grown from strength to strength in recent years, fast becoming a vital area of any SaaS company. With that in mind, we thought we’d take a look at how you can become a product manager, even if you have no previous experience. We’re going to start by looking at what a product manager actually does.

Customer Experience 83

Customer Experience User Testing Product Management Product Manager 83

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

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Presentation Blog Product Management Product Manager 87

The Product Coalition

FEBRUARY 5, 2021

How To Get The Most Out Of Customer Interviews We are at risk of only listening to what we want to hear. The main lesson I learned from conducting almost 100 customer interviews for product discovery over the last six months is that there are many ways in which we can become biased during customer interviews. You got me there.

User Testing 111

User Testing Blog Customer Experience Customer Feedback 111

Crafty CTO

FEBRUARY 7, 2023

The Cloudflare experience solving this issue was really good – a lot of capabilities, a well-crafted interface, for $0. It described my experience at Agile Partners when we got early hands-on with the original iPad at the Cupertino campus. That was fun, and I found Ghost a nice improvement over Squarespace.

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Fractional CTO CTO Coach Blog CTO 40

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

Presentation 60

Presentation Blog Product Management Product Manager 60

Gainsight

AUGUST 16, 2021

When it comes time to execute your product engagement strategy, you may feel like you’re caught under a pile of responsibilities. Enter the hero: your in-product tool. Your in-product tool can lift work off of you and your team, freeing you up to drive stellar in-app engagements. Product managers and leaders are busy.

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Customer Experience Government Data Visualization Analytic Tools 52

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

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Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

MARCH 30, 2020

All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. More users in your product means more opportunities to nurture lifelong customers, but it also presents more work to ensure each user is on the path to success. What is a high-touch product experience?

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Data Visualization 59

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Blogs for Product Managers. A persuasive leader.

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Books Blog Feedback Software User Testing 80

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

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Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

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Analytic Tools Research Software Feedback Software Books 105

Product Talk

MAY 15, 2024

Committing to continuous discovery means changing the way your product team operates. We hope that today’s Product in Practice will change your mind. Ellen Juhlin , a product coach and Product Talk instructor, shares several ways that she used in-app surveys to collect feedback and create regular touch points with customers.

Product Research 168

Product Research Feedback Software Analytic Tools User Testing 168

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Userpilot is a product growth platform.

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Research Software Feedback Software User Testing Reporting Tools 104

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. The top challenges of product management.

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User Testing Feedback Software Technical Review Research Software 246

Product Talk

FEBRUARY 14, 2024

And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. You can submit your story here.

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Analytic Tools Research Software Product Research Data Visualization 223

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Business of Software Conference

OCTOBER 23, 2019

BoS is rare for how much it encourages community. My interest was piqued at the beginning of the day when April Dunford gave an entire talk on how to position for growth (she’s literally written the book on it, which you can buy here). BoS2019 was no different. Mind you, this is the tip of the iceberg. 3: Accessibility.

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Blog User Friction Customer Experience Events 45

Andrew Chen

FEBRUARY 26, 2024

This is advice I’ve been giving to people for years, and it’s shaped by my own experience — after all, I moved to the Bay Area in 2007 and it completely changed my life. I met tons of incredible people, some of whom went on to create major products and found unicorn companies.

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User Testing Customer Experience Blog Events 123

UX Studio

APRIL 19, 2024

We still have to ask: are creative experts like designers and photographers ready to let go of experimenting in their creative work? To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools.

Generative AI 84

Generative AI Research Software Feedback Software Customer Experience 84

The Product Coalition

JANUARY 26, 2024

As we work together to make product learning accessible, we invite you to read these articles to learn more about what we do. By Jay Stansell and Tremis Skeete , for Product Coalition We all want to learn how to be better product people. We are a community of volunteers.

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Article Reporting Tools Education Definition 117

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Let’s learn what it is, why it exists, how it works, and how you can take advantage of it. Use onboarding microsurveys with questions like “How did you hear about us?”

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Why should you conduct it?

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Analytic Tools Data Visualization Feedback Software Research Software 105

TechEmpower - Product Management

JULY 31, 2023

How does it meet customers’ needs? And most importantly, how does it make money? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? How will you convert them? And how much will it cost to win them? What does the business do?

Startups 104

Startups Product Research Customer Experience User Testing 104

TechEmpower - Product Management

AUGUST 7, 2023

Here’s a graphic from Socal CTO that illustrates the roles as they change over time: In its earliest days, a startup’s top need is often to produce a product. Here’s a graphic from Socal CTO that illustrates the roles as they change over time: In its earliest days, a startup’s top need is often to produce a product. It might be.

CTO Coach 104

CTO Coach Fractional CTO CTO Fractional VPE 104

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. Tasks such as automated text generation, image synthesis, and video editing are now facilitated by AI, contributing to streamlined workflows and increased productivity.

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Data Visualization Artificial Inteligence Analytic Tools Research Software 120

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Knowledge base creation is critical to enhancing self-service support.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103