Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The seven-step process to create an effective customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Gainsight

JULY 25, 2023

One way to achieve this is by leveraging digital user journeys. We’re highlighting a new playbook in collaboration with our friends at Product School that will walk any product practitioner through creating exceptional product experiences. this first blog post is where you’ll want to start.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization Analytic Tools 52

Userpilot

MAY 26, 2022

A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. There are multiple ways your SaaS business can implement a proactive engagement strategy.

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

The Product Coalition

JUNE 30, 2021

In this blog post, I will share the step-by-step guide to building an online marketplace. I’d recommend that you take the cue from Etsy and concentrate on offering a particular product category aimed at a specific audience. Choose one preferred monetization strategy for a start.

Feedback Software 151

Feedback Software Customer Experience Data Visualization User Testing 151

Userpilot

SEPTEMBER 23, 2022

Screen complexity is the villain to product adoption, high engagement , and revenue. A bad UI design will kill any chance you have of guiding users to achieve value with your product. 10 actionable strategies to reduce screen complexity. One way to minimize perceived complexity is by personalizing the product experience.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? If yes, you’re in the right place as we’re just about to explore the 12 must-have characteristics of successful digital products. To be successful, your SaaS product needs to provide the right mix of features.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! These are just 7 from our comprehensive list of 24 product folks.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

The Product Manager Coach Blog

DECEMBER 11, 2023

Make a list of the things you have achieved, and don’t forget to give yourself credit for all the small wins and bigger accomplishments. From here, set achievable goals for yourself with exact targets for what you want to accomplish during the coming year. If it’s not scheduled, it’s unlikely to happen.

Download 52

Download Consulting Roadmap Product Management 52

Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. This is precisely what we’ll be looking at in this blog post. To create such solutions, companies need software engineering professionals who can provide the expertise required.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. 15% is a good free trial conversion rate for SaaS products. Userpilot can help. Get a demo now.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. product analytics, customer surveys, etc.)

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. That’s a surefire sign of a product-led company. See how Userpilot can help.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. This helps you develop strategies to increase customer retention and reduce churn.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. Make it an instruction manual, not a poem.

Analytic Tools 106

Analytic Tools Feedback Software UX Data Visualization 106

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. Delegate tasks you don’t excel in or enjoy, or structure your role to minimize exposure to them. Treat your company culture like a product, where your employees are the customers.

CTO 46

CTO Data Visualization Embedded Analytics Reporting Tools 46

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. You’ve achieved product customer fit when your product and its functionality help the user get their job done in the easiest and fastest way.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. With Userpilot, you can apply these strategies without having to code. Product adoption rate.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

The Product Manager Coach Blog

MAY 5, 2023

Becoming a successful product manager requires a unique set of skills and expertise. It involves being able to identify customer needs, understand market trends, and work collaboratively with cross-functional teams to develop and launch successful products. Here are a few essential things to know about product management mentoring.

Data Visualization 52

Data Visualization Customer Feedback Product Management Product Manager 52

Userpilot

APRIL 25, 2022

What is product leadership and how is it different from product management ? In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Product managers step in later and they are in charge of implementing the strategy and building the product.

Leadership 98

Leadership Analytic Tools Research Software User Testing 98

Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. If you’re looking for ideas and strategies to drive your own product’s growth, this post is for you. The best book I’ve read about strategy is Good Strategy/Bad Strategy by Richard Rumelt.

Analytic Tools 117

Analytic Tools Customer Experience Weak Development Team Data Visualization 117

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Strategies you can use to lean on marketing segmentation for higher retention rates. The first strategy you can use is to tailor the onboarding process for each user persona.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Customer success (CS) ensures customers get consistent value when using your product. However, you need processes in place in order to execute the strategies. frictionless.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

DECEMBER 7, 2021

Customer-oriented marketing means tailoring your marketing strategy to fit your customers’ needs first, rather than focusing on your business goals only. With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

APRIL 18, 2023

The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys. – NPS survey: How likely are you to recommend our product to a colleague/friend? Let’s look at some of their key benefits.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 1, 2022

7+ customer service personalization strategies. Personalized service sets you apart from competitors since the individual’s customer experience can be the ultimate deciding factor when comparing two products with nearly identical features and capabilities. They want to achieve value that’s relevant and meaningful to them.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 24, 2021

So you are a Product Manager. Shobhit Chugh – Ex-Google Product Manager helping PMs fast-track their career – says it’s time to treat your career like a product! How did you end up becoming a product manager? There is no typical path to becoming a product manager. It was long.

Product Management 91

Product Management Product Manager Product Research Customer Experience 91

Userpilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98