Product Management University

JANUARY 29, 2020

The solutions manager role in its purest form mirrors one or more customer business functions. It feeds product management, product marketing, sales and customer success teams, and has no intended alignment to any products. Pure customer! Consider what those customer outcomes would do for your growth and profitability!

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Management Management Agile Positioning 182

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MAY 10, 2023

Marketing AI best practices. to analyze customer data and predict customer actions. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Google’s speech recognition technology has changed the way marketers address SEO to optimize for voice search.

Data Visualization 63

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 63

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

NOVEMBER 8, 2020

Let us discuss today in this blog what are the aspects an organization embracing Scrum has to focus on faster delivery. Twenty Ways to Split Stories Another interesting blog post by J B Rainsberger also comes in handy on how to split Product Backlog Items vertically and small enough. Remember Bill Wake’s Twenty ways to Split Stories’.

User Testing 144

User Testing Customer Feedback Definition Customer Experience 144

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. Stick with the same story.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

UX Studio

JULY 13, 2023

In this article, we’ll introduce you to our favorite UX research podcasts that can help keep your skills sharp by bringing the best experts from all over the world into your living room. Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX?

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

Userpilot

MAY 13, 2020

See the best places to learn and network for product people in May and June 2020! . The bootcamp will educate the SaaS community on all aspects around PLG and share best practices evangelizing a remote culture. The Journey to Customer-Centric Growth by Usersnap – 20 May 2020. This virtual summit is for you!

Analytic Tools 95

Analytic Tools Customer Feedback Data Visualization Feedback Software 95

Product Talk

JANUARY 19, 2022

This has been the North Star metric that has driven my coaching practice since I started. Product outcomes measure your customers’ behavior within the product and are leading indicators of business outcomes. Every December, I take several weeks to reflect on the ending year and to look forward to the year ahead. Tweet This.

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Product Research Workshop Weak Development Team Books 196

Userpilot

JULY 8, 2022

In the article, we explore what FDD is, the benefits of using it, its stages, and best practices. It revolves around developing functionality that meets the needs of the customer. In FDD, the end-user is more directly involved in the process while in Scrum the Product Owner acts as the voice of the customer.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. By using chatbots.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

SEPTEMBER 10, 2022

All the problem-solving frameworks share certain processes: identifying and understanding the problem or the needs of the customer, brainstorming solutions, choosing and implementing the solutions, and monitoring their effectiveness. They are particularly useful when detailed research is not practical. Are you ready to dive in?

Framework 97

Framework Feedback Software User Testing Research Software 97

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 96

Feedback Software Research Software Analytic Tools Data Visualization 96

Userpilot

OCTOBER 13, 2022

Have you ever wondered what your best customers have to say? A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. A feature request template helps you collect and organize feature requests from your customers.

Feedback Software 94

Feedback Software Customer Feedback User Testing Product Research 94

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 80

Customer Feedback User Testing Customer Satisfaction Customer Experience 80

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Start from a Strategic, Customer-Centric Perspective.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. What is customer engagement?

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. Talks serve many practical purposes. Why are talks important?

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Feedback Software Education Presentation Events 215

Userpilot

JANUARY 28, 2022

It shouldn’t be about bringing back churned customers only, it’s also about engaging back inactive users and before they churn- a win back email campaign can help you with this. Win-back email campaigns are re-engagement emails sent to get inactive customers back. Let’s get started! What is a win-back email campaign?

Feedback Software 90

Feedback Software User Testing Customer Feedback Customer Experience 90

Userpilot

JUNE 20, 2023

When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. But, trust is a difficult concept to define or quantify.

User Testing 89

User Testing Customer Feedback Customer Experience UX 89

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

DECEMBER 1, 2021

In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. To improve user adoption, you must consider every part of the customer journey. Let’s assume your tool helps the user easily schedule work meetings. Let’s get started! Source: Userpilot.

Feedback Software 95

Feedback Software Customer Experience User Testing Onboarding KPIs 95

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Women are still underrepresented in the Product Profession – with only 33.3% CEO of Product Labs.

Technical Advisors 111

Technical Advisors Product Research Analytic Tools User Testing 111

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 79

Customer Experience Feedback Software Customer Feedback User Testing 79

Mind the Product

NOVEMBER 28, 2019

He writes, he tweets, he regularly speaks at conferences, and with 31,000 Twitter followers (not to mention 26,000 followers to his Medium blog ), he’s a prolific and consistent voice in the study and development of the product management craft. An Evangelist’s Working Week. Most of my work is external facing,” he says.

CTO Coach 123

CTO Coach Analytic Tools Fractional CTO Research Software 123

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 91

Data Visualization Analytic Tools User Testing Feedback Software 91

Mind the Product

MAY 5, 2020

So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. Introduction. According to the World Health Organization (WHO), 15% of the world’s population lives with some form of disability. Complying With the Law. Conclusion.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

The Product Coalition

MARCH 8, 2023

Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries. Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Userpilot

MAY 17, 2022

What are the best channels to announce new products: in-app communication, email, social media, etc? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. Product announcements best practices to keep in mind: Segmentation.

Research Software 92

Research Software Onboarding KPIs Product Research User Testing 92

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? If not, you’re probably finding a hard time getting responses from your customers. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. Let’s get started!

Feedback Software 77

Feedback Software Customer Feedback User Testing Analytic Tools 77

Usersnap

NOVEMBER 10, 2023

He consistently questions corporate practices and fearlessly presents bold opinions that disrupt the status quo. They act as the bridge that connects the visionary ‘Why’ with the practical ‘What’, bringing the envisioned goals within the realm of execution. So how to create and present roadmaps effectively?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

SEPTEMBER 10, 2022

UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Best practices when launching UX surveys include using microsurveys to generate contextual feedback, eliminating bias from your survey questions, closing the customer feedback loop , and more.

Customer Feedback 83

Customer Feedback Product Research Feedback Software User Testing 83

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption. What is a product team structure?

Analytic Tools 82

Analytic Tools Feedback Software Research Software Product Research 82