Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. 54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Mixpanel

JUNE 23, 2020

As experience researchers, we’re uniquely positioned to hold people accountable to just that. As experience researchers, we’re continuously looking at the sites and apps people are engaging with—from travel to media, and consumer to SaaS—and balancing the need to marry ingrained behavioral norms with fresh perspectives.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

As experience researchers, we’re uniquely positioned to hold people accountable to just that. As experience researchers, we’re continuously looking at the sites and apps people are engaging with—from travel to media, and consumer to SaaS—and balancing the need to marry ingrained behavioral norms with fresh perspectives.

B2B 52

B2B User Testing Research Software Product Research 52

The Product Guy

APRIL 4, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Intercom, Inc.

DECEMBER 13, 2018

John: Julien, you’ve been at Facebook for around eight years in a variety of different roles; could you give us a b of background on how you got to your current position? What’s your differentiator? ” I’m talking about respected SaaS brands like Box or Intercom, which is another good example. Julien: Indeed.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Guy

MAY 15, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

MARCH 2, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Dustin Levy Director of Product Management, Gentex Corporation.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

OCTOBER 3, 2019

I grew up with a dad who was a salesman, and he traveled a lot for work, which also meant that people in his company all worked out of their home offices. By the end of that week, I had replaced my salary and position that was my full-time job. Having that entrepreneurial mindset has always been there, I think.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. Paul: I think an interesting duo that we could also talk about here is a product strategy and product positioning, because obviously both of those things are very deeply intertwined. And the reason for this is that you need differentiation.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. Our Singapore conference was also the catalyst for another new initiative this year, #mtpontour. Articles you Couldn’t Get Enough of.

Travel 102

Travel Agile Download Framework 102

The Product Coalition

DECEMBER 9, 2019

Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments. They are sometimes deemed as the sales and marketing channel for brands.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.”

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Business of Software Conference

JULY 7, 2021

Sometimes we get great results because the market favours us or because the brand has momentum or because we benefit from renewals or legacy pitches that we had nothing to do with. Remember, your sales team and your product sit in a unique position. If I want to boost sales we just release another version”.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

freshtrax

SEPTEMBER 24, 2019

It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. However, our customer base has expanded from mobile-first companies to more traditional, national brands as mobile becomes essential to every company’s marketing strategy. Integration is key.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Userpilot

JULY 6, 2023

Design surveys to match your brand aesthetics. The pricing differentiation is based on the number of Monthly Active Users (MAUs) your company has. Customize your surveys to match your brand colors. 50/mo for 1,000 responses per month (and remove Typeform branding). $83/mo Survey translation and localization.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Roadmunk

DECEMBER 7, 2017

She’s essentially creating a brand new programming language that aims to bring the ability to write software to a billion people. I did my undergrad in engineering at a brand new engineering school that focused on project-based learning. While her startup is still in very early stages, Ellen is completely in founder mode.

Startups 53

Startups Technical Advisors Research Software Product Research 53