Emerge Insights

FEBRUARY 19, 2024

When it comes to aligning design across products and teams, nothing beats a thoughtfully constructed design system. Far more than a simple file library, design systems are becoming mission-critical hubs that unify experiences, accelerate workflows, and reduce costs.

Research Software 52

Research Software Customer Experience User Experience User Testing 52

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Customer Experience 87

Customer Experience Feedback Software Analytic Tools Customer Feedback 87

The Product Coalition

MARCH 20, 2020

A Collection of News Articles by Popular Media that Explain Recommender Systems in a Way Everyone Can Understand. Untitled, 2020 (by me) In 2004, Chris Anderson wrote “ The Long Tail ” , an article that motivates the need for recommender systems. Of course, not all the coverage of mainstream media for recommender systems is positive.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78

The Product Coalition

APRIL 27, 2020

Co-branded Card Issuance, Explained?—?I Program Design According to a recent TechCrunch report , technology giant Google seems to be working on rolling out its own co-branded payment card. Globally, co-branded cards are increasingly getting traction with many major brands and fin-tech firms coming out with their own co-branded cards.

Branding 78

Branding Reporting Tools Banking Customer Experience 78

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Alchemer Mobile

JUNE 24, 2020

As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers , backed by data from our 2020 Mobile Engagement Benchmark Report.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

Reveal

OCTOBER 14, 2021

Continue reading to find out what a modern embedded analytics solution is and how it can replace your legacy system by decreasing operational costs and increasing annual revenue. Table of contents: What is a legacy system? What are the major issues with legacy systems? What Is a Legacy System?

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Alchemer Mobile

JANUARY 12, 2022

84% of consumers say they’re more likely to stick with a brand that has a loyalty program. Brands save money by increasing retention and activating their current customers for repeat purchases. This keeps the current customer happy and engaged while the brands gain a new customer at a much lower cost. Traditional point system.

User Testing 278

User Testing Customer Experience Branding Reference 278

Alchemer Mobile

NOVEMBER 12, 2020

For product managers , this has posed some unique challenges. In order to be an effective teammate and product manager, you need to be empathetic, flexible, and understanding to others in your company. Bonus reading: 20 Top Product Management Books for 2021. We’re here to help! Create a research hub. Overcommunicate.

Research Software 246

Research Software Data Visualization Product Research User Testing 246

The Accidental Product Manager

NOVEMBER 26, 2018

Paytm is one such firm and their product managers have done an excellent job of conquering the Indian payment market. All of this would look good on a product manager resume. Paytm was just another online payment system in the early days. The government has launched mobile payments system. How Paytm Become So Successful.

Government 73

Government Product Management Product Manager Banking 73

The Product HQ

MAY 10, 2024

Want to become a machine learning product manager? As artificial intelligence technologies continue to evolve and become more mainstream, so too does the demand for machine learning product managers grow among startups and Fortune 500 companies alike. Keep on reading then.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. But that’s not all.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

The Accidental Product Manager

DECEMBER 4, 2023

Subway product managers have to come up with a comeback plan Image Credit: Mike Mozart I’m pretty sure that even if you didn’t know it, there are more Subway sandwich restaurants out there than there are McDonald’s restaurants. What it lacked was strong central management and oversight.

Product Management 73

Product Management Product Manager Management Management 73

Product Management Unpacked

JULY 11, 2019

Digital transformation impacts almost everything, so the demand for product management continues to increase – every day. When I started in product management in the mid-1980s, most product managers were hired to work in traditional B2C businesses, which is where the idea of product management originated.

Education 217

Education Automotive B2C Product Management 217

UX Planet

MAY 10, 2024

The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies. By seamlessly merging physical and digital channels, customers can easily transition between the two while experiencing a consistent brand image. Alongside accurate forecasting and automation wherever possible for reduced errors.

Analytic Tools 88

Analytic Tools Research Software Feedback Software Data Visualization 88

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews. A review funnel is an automated system used to gather and manage feedback.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Systems Review 95

The Accidental Product Manager

JUNE 19, 2023

However, even as you read this, product managers are scrambling to try to win over this one last remaining unclaimed screen. Some car makers are giving in and turning over their dashboard operating systems to Alphabet’s Google entirely. Car infotainment systems have frequently exasperated customers. Which screen is this you ask?

Data Visualization 65

Data Visualization Dashboard Product Management Product Manager 65

Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Alchemer Mobile

AUGUST 31, 2023

Such interactive elements not only enhance the shopping journey but also create memorable brand interactions. As mobile e-commerce grows, many brands have recognized the power of applications to earn revenue from customers. The world is rapidly moving towards mobile and your brand cannot afford to be left behind.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Takeaways on branding research.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. App retention can also be used as a trust signal around how well your brand knows its customers. Measure and act on emotion data.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Alchemer Mobile

APRIL 21, 2022

In response, consumers interacted more with brands through their apps. The average response rate to in-app interactions was 91%—which means that the overwhelming majority of consumers who were interacted with responded to the brand’s outreach. On average, most brands only hear from less than 1% of their customers surveyed.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

NextBigWhat

DECEMBER 28, 2020

As everything around us evolves, the product management role will get to play a crucial role in shaping up the new (digital) world. NoCode + API Product Management. It’s time to stitch them together and I believe, NoCode Product Management is going to be a crucial role in enabling businesses to go digital. Community).

Research Software 137

Research Software Feedback Software User Testing Product Management 137

The Accidental Product Manager

OCTOBER 17, 2022

Product managers are starting to move away from using Amazon Image Credit: Open Grid Scheduler / Grid Engine. So if you were a product manager and you wanted to both advertise your product to your customers and make it easy for them to buy it from you, how would you go about doing that? Would you be interested? The Problem With Amazon.

Advertising 65

Advertising Product Management Product Manager Customer Experience 65

Alchemer Mobile

DECEMBER 28, 2021

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

The Accidental Product Manager

APRIL 26, 2021

There are a bunch of brand new companies that seem to have shown up overnight who are now all vying to deliver food to our houses. What are the Amazon product managers doing wrong? One solution is to implement an updated inventory-management system. However, that is turning out to not be the case.

Reporting Tools 118

Reporting Tools Product Management Product Manager Management 118

The Accidental Product Manager

APRIL 18, 2022

Facial recognition may be the next step in payment systems Image Credit: Jeff Hitchcock. In order to make sure that people want to buy their products, product managers have to stay on top of changes in the technology that people use to make payments. How Can You Use A Facial Recognition System To Make A Payment?

Product Management 73

Product Management Product Manager Data Visualization Management 73

Alchemer Mobile

APRIL 13, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Android apps saw 163,751 app store ratings, received an average 4.36 star rating, and had 7,549 app store reviews. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

SEPTEMBER 3, 2020

So, what are Travel and Hospitality brands to do? Here are our top recommendations for Travel and Hospitality brands at this time: Focus on reducing customer churn and boosting loyalty. From account creation to browsing to checkout to shipment tracking, digital is the only place customers are experiencing your brand at the moment.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Coalition

JANUARY 12, 2023

And What You Can Do to Avoid Them Disclaimer: I don’t really believe you can ‘teach’ Product Management. Product Managers I work with often tell me that “the purpose” has been decided by top management “a while ago”. You can only experience it, make your own mistakes and share your insights with the community.

Product Research 122

Product Research User Testing Weak Development Team Customer Experience 122

Product Innovation Educators

APRIL 15, 2024

Summary of some concepts discussed for product managers [2:41] What advice have you received that helped you think about how to have more successful influence in the organization? It took them from an irrelevant fourth-position carrier to a brand and innovator in a very commoditized business. John Legere set up a system for Big Bets.

User Testing 114

User Testing Product Management Product Manager Product Research 114

The Accidental Product Manager

SEPTEMBER 4, 2023

For the past few years the product managers at the big drug store chains have been struggling. What these product managers need is a new way to get people to want to come to their stores. The product manager’s goal is to make customers just as likely to stop in for medicine, consultations and lab tests as a candy bar.

Product Management 73

Product Management Product Manager User Testing Management 73

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Amplitude

AUGUST 12, 2020

One thing we have observed is that companies that do a good job with data management—in other words, companies that keep clean data, fix mistakes, approve events to ensure they are correct, and plan events to make sure data is consistent—tend to get more value from their product analytics system. This is the truth of data management.

Data Visualization 129

Data Visualization Analytic Tools Government Customer Experience 129

Product Management Unpacked

JANUARY 28, 2019

Today, young women aspiring to launch into Product Management roles have more than fictional heroines to look up to. Women, like Kate Hare, are at the top of the field, shaping the products, brands and experiences that have become staples in our digital repertoires. You can be good at technology and be a mom.

Technical Cofounder 106

Technical Cofounder Product Management Product Manager Certifications 106

Intercom, Inc.

APRIL 20, 2022

We design simple systems that solve complex problems for our customers. I joined Intercom after two years as a design manager, feeling it would be the best organization to get me back to designing full time. I had been overseeing a team of designers, but as is often the case in management, I wasn’t doing much designing myself.

Customer Experience 211

Customer Experience Artificial Inteligence Branding Reference 211