UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. In this UX case study, we cover the story of updating the search function of Campanda, including our research and design process, and the specifics learnings we made during this project. We also asked them to name each group. Did you enjoy this case study?

UX 63

UX Engineering User Testing Reporting Tools 63

Userpilot

APRIL 25, 2024

To conduct market research effectively, businesses must determine study goals, identify target consumers, collect and analyze data, and use the findings to make informed decisions. For example, observational studies allow you to see how consumers interact with your product. There are many ways to conduct primary research.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Lenny Rachitsky

FEBRUARY 13, 2024

Below, based on her work and the latest research, Kristen shares the most in-depth and actionable guide I’ve come across on how to execute a pricing study (spoiler alert: there is way more than Van Westendorp). At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

The Product Coalition

AUGUST 23, 2023

This smartphone is produced by a Dutch social enterprise of the same name, with a clear and compelling mission: to develop a phone that doesn’t harm people or the environment. Purpose is the secret behind successful products According to studies, including those from Accenture, products with a purpose outperform those without one.

Weak Development Team 133

Weak Development Team Customer Experience Technical Review Customer Feedback 133

Userpilot

APRIL 19, 2024

For example, observational studies allow you to see how consumers interact with your product. These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. It includes observational studies that capture genuine consumer reactions.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

UX Studio: Product Management

FEBRUARY 20, 2024

Professionals, such as content strategists, accessibility experts, marketers, and brand designers, can also benefit from it. Also, a design system needs to be adapted to the evolution and changes within a brand. Style Guide A style guide contains guidance on branding, focusing on logos, colors, typography, and other graphical assets.

Research Software 76

Research Software Systems Review Customer Experience UX 76

Intercom, Inc.

APRIL 11, 2018

We put some of our research into a timeline, beautifully illustrated in our Brand Studio (click to view): Quick note: the original name of this microsite was “The History of Messaging.” But as we put the timeline together we realized– we’re not studying a timeline of past events, or history, we’re studying a timeline of changes.

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Research Software User Testing Messaging Government 191

Intercom, Inc.

MAY 25, 2021

The resulting study, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , found that: Messenger-based support is now the second most used support channel. On the other hand, email can take too long: one study found that the average response time for emails was 12 hours, versus two minutes for live chat messages.

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User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. Identify promoters and turn them into brand advocates : NPS surveys help you pinpoint your most loyal enthusiasts and make them proud brand ambassadors. Asking interaction-based questions.

Product Research 96

Product Research User Testing Feedback Software Customer Feedback 96

Userpilot

MARCH 29, 2024

Use social proof to build brand authority. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways. When potential customers read about positive experiences with your brand, they’re more likely to trust and engage with your content.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

UX Studio: Product Management

NOVEMBER 22, 2022

81% of the users think less of a brand if its website doesn’t make a good first impression? Creative Brand Design. Just to name a few of our clients: Google, Netflix, Cisco, and Zignaly. To name a few key clients of theirs: Mosaic, Amazon, Unit, HP, Morgan Stanley, and Global Payments. Did you know ??81% Web Choice.

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Research Software Technical Review Data Visualization User Testing 78

Userpilot

OCTOBER 16, 2022

Create case studies with relatable problems that attract good-fit customers. Create communities around your brand to connect directly with customers. When customers feel understood and aligned with your product and brand values, your sales will increase—and thus, your conversion rates. Increased customer loyalty and retention.

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User Testing Feedback Software Research Software Analytic Tools 98

UX Planet

FEBRUARY 19, 2024

I’m a Designer in San Francisco & I do UI, UX, branding, animation, packaging and print. Brian Lee, Spotify My name is Brian. Here is a collection of projects for different artists and brands. I study Human-Centered Product Design at the University of Maryland. Angela Bang, Amazon Meet Angela. I’m Andres.

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UX Technical Review Customer Experience Weak Development Team 86

Product Innovation Educators

FEBRUARY 7, 2022

He originally studied electrical engineering at Stony Brook in New York, a highly rated engineering school. Trademarks protect branding. [7:13] 27:57] Is there any value for you in your career to have your name on a patent? Trademarks protect branding. [7:13] Summary of some concepts discussed for product managers. [4:48]

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Artificial Inteligence Product Management Product Manager Differentiation 93

UX Studio: Product Management

JANUARY 25, 2022

Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. Since 2010, Made By Shape has been working with ambitious startups and large organizations worldwide, such as Blackberry, NHS, and L’Occitane, just to name a few. Digital Media Team.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Usersnap

JULY 16, 2021

We will cover study templates, focuses, and trajectory among other facets. Soon after, its studies also focused on service expansions and acquisitions. Researchers must ask themselves several immediate questions: What market segments should studies focus on? How will the study reach participants and interest them?

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. All of this sounds very familiar to me. Want more optimization-related healthcare stats?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Userpilot

NOVEMBER 1, 2022

Trust leads to better retention and brand loyalty. Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Most brands don’t invest in customer service personalization. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 21, 2024

It also includes case studies illustrating the benefits of the tool. To do either, the prospective customer needs to enter their email address, name, and company. Develop detailed case studies that outline how your product has helped other businesses or individuals. Attest conversion path. Attest conversion path.

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

UX Studio: Product Management

JULY 5, 2021

We share our expert tips, best design and research practices, methods, workflows, and project case studies to help UX communities advance their skills. . It publicly shares over 100 collaborations with such notable clients as Walmart, PwC, Morgan Stanley, Verizon, Intel, City Bank, and Facebook, just to name a few. . Jives Media.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

freshtrax

AUGUST 21, 2023

There are cases of this where brands have successfully connected a fan base to the promotion of their services and products to develop new customers. For example, recently the world-famous luxury brand LOEWE collaborated with Studio Ghibli ‘s anime, and BURBERRY collaborated with the manga “Blue Period.” In the U.S.

Entertainment 52

Entertainment User Testing Customer Experience Data Visualization 52

Usersnap

APRIL 12, 2019

We will cover study templates, focuses, and trajectory among other facets. Soon after, its studies also focused on service expansions and acquisitions. Researchers must ask themselves several immediate questions: What market segments should studies focus on? How will the study reach participants and interest them?

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Studio

APRIL 6, 2023

2 – Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. They provide custom web design services that help clients achieve their brand and digital marketing objectives. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. They provide custom web design services that help clients achieve their brand and digital marketing objectives. Clients of DD.NYC can use its web design, branding, and packaging design services.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Encourage loyal customers to become brand advocates and offer incentives for their efforts.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

OCTOBER 6, 2023

case studies, alternative pages, etc.). This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. For this, you can create MOFU content such as case studies, alternative pages, and product reviews to position your product as the best fit.

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B2B Analytic Tools Feedback Software Data Visualization 105

Userzoom

APRIL 16, 2019

Welcome to our UX 101 education series about the different types of studies and research methodologies you can use with the UserZoom platform. In this article we will introduce readers to the exciting world of think out loud (TOL) studies! What is a Think Out Loud (TOL) study? How does a TOL study work?

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User Testing Customer Feedback Customer Experience Product Research 116

Userpilot

NOVEMBER 30, 2023

Common discovery techniques include: Field studies Diary studies User interviews Stakeholder interviews Requirements and constraints gathering Exploring phase In the exploring phase, you try to gain a better understanding of user problems and the scope of the design process. A modal recruiting research participants.

Product Research 97

Product Research User Testing Research Software Data Visualization 97

The Product Coalition

DECEMBER 19, 2019

This process includes discovering the company, initially interacting with it, billing, and using and protecting the brand. Take a look at the statistics: According to research by Oracle, 74% of high-level managers are certain that customer experience influences how actively buyers turn into brand advocates.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. The things they say about your brand are often beyond your control. SaaSholic Blog. Social media channels.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 19, 2023

TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. They provide face-to-face communication, thereby helping humanize and personalize your brand. Through these programs, you ask customers to refer you to their friends by acting as a brand advocate in return for rewards and benefits.

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Feedback Software Analytic Tools Product Research User Friction 95

UX Studio: Product Management

JANUARY 11, 2022

UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. As an established UX design agency with over ten years of experience, we have worked in fintech, fashion, digital solutions, traveling, education, and healthcare industries, just to name a few.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Mind the Product

MAY 11, 2018

Ana delves into two case studies from her time at the BBC and Sky, demonstrating the challenges and opportunities she’s worked on in the broadcast industry. BBC Case Study. Complexities of Starting From Scratch in an Established Brand. Sky Case Study. Innovation was the name of the game in this case study.

Workshop 72

Workshop Naming Customer Experience Product launches 72

NextBigWhat

JUNE 23, 2020

As of today, Freecharge (which saw a handsome exit, and then was sold for peanuts) now exists as a namesake brand while Paytm continues to build on top of its recharge userbase and is way more valuable. What Salesforce did with Siebel is a great case study on pricing and positioning. ” Why some copycats work better than original?

Advertising 131

Advertising Startups Positioning Consulting 131

Userpilot

JULY 31, 2023

The process begins during onboarding and typically involves studying user behavior to identify improvement opportunities at every stage of their journey. Loyal customers can become brand advocates, promoting your company through word-of-mouth , reviews, and referrals, leading to organic customer acquisitions.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Atlassian

FEBRUARY 28, 2022

Researchers have been studying team dynamics for decades. Use it when: You’re forming a brand new team. Performing: as the name implies, this is when the magic is really happening. Subscribe to Work Life Get stories like this in your inbox Subscribe. 5-second summary. But what do they need to get there?

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Weak Development Team Research Software Product Research Leadership 131