Product Talk

NOVEMBER 8, 2017

We are starting to pull together our 2018 conference list. If you know of a product conference that is not on the list and you think it should be, please feel free to recommend it in the comments or send an email to conferences@producttalk.org. Are you looking for the 2017 Product Conference list? The UX Conference 2018.

Naming 44

Naming Agile UX Events 44

Product Innovation Educators

DECEMBER 23, 2024

The discussion explores practical applications of AI tools like ChatGPT and Claude in product development, including MVP refinement, customer testing, and marketing content creation. However, Mike emphasizes the importance of balancing AI capabilities with human oversight, warning against over-reliance on AI.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. The logo will look the same—just the name is changing. . Spend a full hour with the customer. The new name is coming soon.

Entertainment 372

Entertainment Naming Software Review Customer Feedback 372

Product Talk

APRIL 12, 2017

I often get and see on social media questions about upcoming product conferences. If you know of a product conference that is not on the list and you think it should be, please feel free to recommend it in the comments or send an email to conferences@producttalk.org. Developer Conference – GOTO. April 26-28.

Agile 174

Agile Naming Startups UX 174

Product Talk

DECEMBER 18, 2024

I recently spoke at the Y Oslo conference in Oslo, Norway. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field.

Product Management 147

Product Management Product Manager Workshop Customer Feedback 147

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. At #mtpcon San Francisco, Steve Portigal, Principal at Portigal Consulting, tells us how to quickly level up our research skills as product managers across the lifecycle of a research effort. Don’t ask users what they do.

User Testing 193

User Testing Product Research Research Software Customer Experience 193

Mind the Product

MARCH 11, 2019

When we announced in September last year that we’re bringing #mtpcon to Singapore for the first time, it was in the knowledge that the technology and innovation scene across the Asia-Pacific (APAC) region is booming. We’re as careful about our choice of conference partners as we are about the speakers on the main stage.

Customer Experience 145

Customer Experience Reporting Tools User Testing Events 145

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. We know in the tech industry that we’ve had challenges for a long time in terms of the diversity of our employees. Hi, everybody.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Mind the Product

SEPTEMBER 6, 2018

Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. The Foundation: Immediate Access to a Diverse set of Customers. How the customer would like to use the software.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? Photo by cottonbro from Pexels In the last ProductX conference, the giveaway that the participants got at the end of the day was a potted plant. These rounds take time. —?cannot be rushed. Here are 3 such examples.

Customer Experience 166

Customer Experience Product Research User Testing Data Visualization 166

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

DECEMBER 19, 2019

As 2019 draws to close MTP Engage Manchester 2020 creeps ever closer, and if you’re yet to buy your ticket , now’s the time. Here we remember the best bits from the 2019 conference and look forward to some of the exciting things you can expect from our 2020 conference. What’s the Focus? Who You’ll Meet.

Product Management 113

Product Management Product Manager Management Management 113

The Product Coalition

DECEMBER 19, 2019

Content: What is customer experience What factors is customer experience formed from? Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all.

Customer Experience 90

Customer Experience User Testing Customer Feedback Weak Development Team 90

Mind the Product

NOVEMBER 1, 2017

His name is Eric. With a smooth career path and eight years industry experience, Eric is considered a successful engineer. I feel like I have known Eric for a long time and I can tell you a lot more about him. Market research and having a customer proxy are prerequisites for a persona workshop. Company name.

Construction 139

Construction Workshop User Testing Customer Experience 139

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? February Product Conferences. We are already halfway through the shortest month of the year, but that doesn’t mean you have missed your chance at some quality conferences. We’ve collected the best events for product folks that you can attend online or in-person.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Roman Pichler

JUNE 4, 2018

Business models also tend to change when companies digitalise their business—customer relationships, pricing models, partner and supplier relationships, cost factors, and other aspects are likely to be affected. This example is representative for many companies in my experience: product roles are often applied ineffectively.

Product Management 258

Product Management Product Manager Weak Development Team Management 258

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem? You are soaked wet.

Customer Experience 147

Customer Experience User Testing Generative AI Books 147

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. Good talks are not about that time you built a cool new tool in your job.

Feedback Software 215

Feedback Software Education Presentation Events 215

Mind the Product

AUGUST 20, 2019

While we’ve talked to lots of brilliant people, the original idea for the podcast wasn’t to focus on the big names of the product world ( Ken Norton , Melissa Perri , Josh Seiden , Theresa Torres , Dan Olsen , and Rich Mironov to name a few…) but to spotlight people who gave a great talk at their local ProductTank.

Customer Experience 133

Customer Experience Product Research Entertainment User Testing 133

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. TL;DR Customer engagement involves all interactions with customers along their journey.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Mind the Product

NOVEMBER 5, 2018

Martin Eriksson’s seminal post on being a product manager shows that they sit in the centre of tech, business, and user (customer). So if they report to the CTO it creates the impression of bias against the business and user. Being a product manager is no longer being a developer by another name.

CTO 176

CTO Reporting Tools Product Management Product Manager 176

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Talk

APRIL 17, 2024

And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment. She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Mind the Product

APRIL 3, 2020

Every day you gathered in your hundreds (and in your many time zones!) to take your virtual seat in our virtual conference hall, and to hear product leaders from across the globe give talks. she still experiences the odd knock to her confidence. Every time I touch my pen, I know hey, I’m pretty good at this.”

Product Research 242

Product Research Customer Experience Events User Testing 242

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. The logo will look the same—just the name is changing. . Spend a full hour with the customer. The new name is coming soon.

Entertainment 156

Entertainment Naming Software Review Customer Feedback 156

Roman Pichler

MAY 10, 2017

As the name suggests, product-specific capabilities are limited to a single product or product portfolio. They include a deep understanding of the users with their needs, the competition, and the market trends. Do you understand how to validate your product including the user experience and the features?

Product Management 187

Product Management Product Manager User Testing Data Visualization 187

Johanna Rothman

NOVEMBER 11, 2019

If your conference proposal has a speaking experience field, use that field to explain your expertise, authority, and credibility. These fields help the program committee say yes to you, based on your work and speaking experience. I want to be the reason people come to a conference. Be honest about your experience.

Technical Review 83

Technical Review Software Review Workshop Agile 83

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? At the heart of your prioritization skills should lie value and effort. Take this experiment[1], where college students completed questionnaires about their mood and other data points every day for five weeks.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Intercom, Inc.

JUNE 25, 2020

Anjuan Simmons : Engineering Coach at Help Scout and author of Minority Tech – a book which shares his experiences as a Black man working in the tech industry. And Janeen I’m sure you won’t be surprised, but I’m a probably, at least every other day Wikipedia user myself. Janeen, let’s start with you.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223