Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

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Outbound Technical Advisors Weak Development Team Product Research 183

Business of Software Conference

FEBRUARY 16, 2021

attendee from Businesses of Software Conference, both US, Europe and online. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before.

Feedback Software 59

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Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. How did you all get to product-market fit ?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JUNE 30, 2021

Just because it takes years to build, is no reason to not start now Build Deep connections If your good work is your message, your social Capital is your messenger Your Social Capital is like the Intra-product cash that you can only use within the Product. Imagine this scenario. Hello Promotion! How to build Social Capital?

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Weak Development Team Article Presentation Software Engineering 89

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

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User Testing Customer Feedback Data Visualization Customer Experience 195

The Product Coalition

FEBRUARY 8, 2018

Combined with what we learned from writing Product Leadership the patterns are becoming increasingly obvious: Product teams around the world are all encountering the same handful of problems. Request: Obviously every company or product team will have context-specific factors that make their situation a little different. Thank you!

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

Intercom, Inc.

MAY 1, 2018

At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. We developed all these tips and tricks that would help us optimize what happens when they land.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

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Weak Development Team Feedback Software Software Review Reporting Tools 64

Product Club

DECEMBER 20, 2016

Today, we run monthly show & tell events and an annual conference to learn from the people behind the products we all know and love. The first presentation was an overview what goes on ‘behind the roadmap at Busuu’ and how the team create a well informed product roadmap. And we thought other people would want to know too.

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Feedback Software Weak Development Team Product Management Product Manager 48

Intercom, Inc.

JUNE 19, 2019

And as the Group Product Marketing Manager for Platform here at Intercom, I’ve loved seeing all the creative apps our partners have built. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show. If there’s customer adoption , developers generally will come. Short on time?

Marketing 217

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Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. Why Marketing and Product must work together. But first we must ask ourselves: why?

Customer Experience 153

Customer Experience User Testing Customer Feedback Weak Development Team 153

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. – lie beyond the realms of this article but one thing is clear: this market is HUGE. What is a marketing technology stack?

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

AUGUST 30, 2019

When marketing a product, it’s common for founders to focus on the product itself. Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. So messaging is really how you feel fuel for the race. (

Research Software 40

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BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. There’s some really good support for this idea within the executive team, and they think this product is going to help the Telco bring a lot of new clients in as new customers. Jen Marshall: Okay.

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Business of Software Conference

JULY 26, 2016

All the talks from previous Business of Software Conferences from one place. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Mikey Trafton: How To Manage Your Badass Team. Rahul Vohra: The Product-Market Fit Engine. Great SaaS & Software Talks.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Jared Spool’s excoriation of the use of NPS by marketing departments had struck a chord earlier in the week. So I’m going to talk about Product-Market Fit. Transcript.

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User Testing Product Marketing Engineering Feedback Software 103

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

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The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Say you’ve done your customer research and sized up the market.

Product Research 165

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Business of Software Conference

MARCH 30, 2021

There was only one team member brave enough to take him on. He wasn’t doing a bad job at all, Kirk Baillie. So I go to some conferences and teach myself. And he looked around, and there were lots of conferences for coders. Join Kirk and Mark on the 100th episode ever of the BoS Podcast. Kirk Baillie. Kirk Baillie.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Business of Software Conference

JUNE 20, 2019

Like many BoS speakers, Peldi comes to the conference every year regardless of whether he’s on stage. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. The market has given us permission to exist for 10 years. Upcoming Events.

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Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? Shawn Anderson & Shane Corellian (Co-Founders, PDQ.com) – Alternative Marketing, or “Oops I Did A Marketing” from Business of Software Conference.

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Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

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Weak Development Team Reporting Tools Research Software Feedback Software 58

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

SEPTEMBER 11, 2019

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Your new book, Conversational Design , is out on abookapart.com on March 6. What was your thesis?

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Userzoom

JULY 3, 2019

I hope you’ve had a good day, I can’t get over this conference really. We heard earlier, didn’t we about this nirvana in one company where the legal team is integrated in with the UX people. However if you want early access to all seven videos from the event, you can sign-up to view them right now! Access videos.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. If you enjoy our conversation, check out more episodes of our podcast.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

Business of Software Conference

JULY 28, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? My favourite thing to challenge security professionals with when I speak at a security conference is ask them how many of the things that they tell their partners to do, they themselves ignore answer generally all of them.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. ML : Describe David Cancel. DC : In 30 seconds?

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UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

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UX Data Visualization Research Software Analytic Tools 80

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. It seems that agile teams do everything in a new way. What is a product owner?

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Weak Development Team Agile Research Software Reporting Tools 70

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Most important in the enterprise space is our sales team.

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Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Upcoming Events.

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Research Software Software Review Data Visualization User Testing 45