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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. New software engineers quickly learn that a lot of complexity arises from error handling. What was the cost of a false positive going to be?

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Product in Practice: Introducing Opportunity Solution Trees at Texthelp

Product Talk

If you’ve been at your company for a while, you might get inspired after reading a book or attending a conference. Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting. There are all kinds of ways to introduce continuous discovery habits.

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Build Strong Product Teams by Hiring Graduates

Mind the Product

Last October I took part in Digital Wave , a conference in Bournemouth that brings together over 1,000 young people between the ages of 14 and 19 to learn about the opportunities offered by a career in the technology sector. They have a healthy disrespect for the impossible, and are looking to make a positive impact on the world.

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Platform Management by Brandon Chu

Mind the Product

Brandon posits that looking for opportunities to create a product extension platform in your own product could have great impact. Platform product managers need specific skill sets in order to be excellent at their jobs: Software Engineering: With platforms, your product is code. Why Build Product Extension Platforms?

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10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Also, the information you really need from these successful companies typically isn’t revealed in a blog or a conference talk.

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What I’m Saying Yes to in 2020 (With 2 Big Announcements)

Product Talk

a product manager, a designer, and a software engineer with shared responsibility for a product). Over 300 students have taken the course and the feedback is overwhelmingly positive. Speaking at conferences has led to some bizarre experiences like when I was at Industry doing a Q&A session with B.J.

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How To Break Into Product Management—Sachin Rekhi

PMLesson's Ace the PM Interview

As an undergraduate at UPenn, I was originally planning to move into software engineering on graduation. Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role. Listen to our podcast here, or read the transcription below!