Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Johanna Rothman

NOVEMBER 16, 2020

Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers. What's so bad about that? I started to travel internationally as a consultant in the late 1990s. I was surprised by the diversity of the teams I saw. Can't people catch up?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

The Product Coalition

MAY 10, 2018

RACI matrix is dead because it doesn’t help in modern product development and doesn’t reflect the realities of how software is built nowadays. If you rely on a RACI matrix, this probably indicates some serious issues within organisation of your software product team. Well, the team does the work. Let me break it down.

Weak Development Team 68

Weak Development Team Research Software User Testing Product Research 68

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. It will also help you develop intuition , which has a bad name in a data-driven world but is actually a super important tool for you to use. you will definitely not use any of them. What worked best so far?

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Weak Development Team Leadership Data Visualization Positioning 136

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Visual Methods.

Framework 112

Framework User Testing Research Software Feedback Software 112

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

The Product Coalition

JANUARY 27, 2019

How to generate more innovation every day As I consider starting my own business doing what I would call “software innovation management consulting” I can’t help but notice that I’m far from alone. So why so much activity in the innovation management consulting space? There are a bunch of ways teams deal with this point in time.

Weak Development Team 60

Weak Development Team Feedback Software User Testing Consulting 60

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. We were a very successful company for a very short time in the late ’90s, and after we shut down, I was a solo consultant for better part of a decade, and I did some more writing. We will work with you over months iteratively to develop the idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

DECEMBER 8, 2018

The Basics Put simply, a roadmap is a living document that shows how you plan to develop your product. Much like you wouldn’t attempt to trek through the Amazon without a map, you shouldn’t attempt to navigate through the rainforests of SaaS without consulting your roadmap. Who Should See the Roadmap? This can be really simple.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Userpilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Let’s start with some definitions. Don’t ask customers a question that they’ll have to consult a team member about before answering. What is an onboarding survey? Do you agree?”.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Intercom, Inc.

NOVEMBER 17, 2021

Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. What would that involve? ’ No.

Messaging 118

Messaging Customer Experience Branding Airlines 118

PMLesson's Ace the PM Interview

NOVEMBER 15, 2019

We talk to Katja Muradyan , an Exponent alumnus, on her journey to breaking into product management from a consulting background and her experiences building various products in Europe. I’m Katja and I’m currently working as a PM on the Wear OS team at Google. That does not make you a bad candidate. Have you heard of these?

Analytic Tools 40

Analytic Tools Data Visualization Product Management Product Manager 40

The Accidental Product Manager

FEBRUARY 20, 2017

They had a good product development definition. We went to the state’s websites, found lists of employees and their email addresses and with a little bit of software development were able to create files with properly formatted lists of names and email addresses that could be fed into the company’s emailing tool.

Customer Experience 69

Customer Experience Product Management Product Manager Weak Development Team 69

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

Weak Development Team 134

Weak Development Team Research Software Reporting Tools Development 134

The Product Coalition

SEPTEMBER 14, 2020

It thwarts organizations efforts to scale agile product development. Everyone in your product development ecosystem should have a shared, consistent, and coherent answer to the fundamental question, “What is your product?” Image by EBG Consulting The Five Principles There are five principles that can help you to define your product: 1.

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Commitments from Product/Development are assumed to be on schedule.  Custom

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Alchemer Mobile

MARCH 18, 2021

However, if we run out of time, please be sure to leave your name with your question, and we will follow up with you directly with any answers that we have to your questions. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. Before I get started, also there are some housekeeping items.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Because I think it’s a wider definition. What falls under that umbrella to you?

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. I am in Prague this week, so I am really lucky to work with a team of designers here. That’s the name of it. You definitely stood out in, in your short time there.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

JULY 27, 2022

There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. Product life cycle marketing (PLC marketing) aligns the marketing efforts of a product with its stage of development. These include the development, introduction, growth, maturity, and decline stages.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

The Product Guy

JANUARY 8, 2019

Once we had a couple dozen big names, it was easy to convince the laggards. Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Enter Lean Customer Development.

Product Research 141

Product Research Customer Experience Weak Development Team Agile 141

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. They will say we need to move to consultancy selling – someone came to me the other day and said I need to move to a mindset conditioning model and I said good luck with that, cause I had no idea what that is and I’m not sure I actually want to.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? Remote & Cross-functional Product teams. Gamification & Personalization.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Business of Software Conference

JANUARY 6, 2020

My name’s Rick. All right so as I mentioned my name is Rick. spring and when things are going bad it’s an AI winter. And it’s just been very fascinating to me to observe the behaviors that happen because there’s definitely some interesting patterns that kind of go on. Transcript. Good afternoon.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40