Mind the Product

OCTOBER 24, 2019

Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. Strategic decisions include delineating the product vision, value proposition, product differentiators, and product roadmap. A good decision-making process naturally builds a positive decision culture.

Weak Development Team 83

Weak Development Team Customer Experience Workshop User Testing 83

Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. As experience researchers, we’re uniquely positioned to hold people accountable to just that. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. As experience researchers, we’re uniquely positioned to hold people accountable to just that. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action.

B2B 52

B2B User Testing Research Software Product Research 52

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. One did consulting, one had a T-shirt company, one had an imported goods company. Onboarding is really that early phase.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Bain Public

MAY 24, 2019

Once you understand how your product idea can more effectively solve problems better than the existing alternative solutions, you can position your product with a unique value proposition. Differentiable Features: These are features aligned with different pricing tiers (each pricing tier can have different features).

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. Every consulting company is writing about how to cope with the virus, implications and long-term adjustment to the “new normal.”

Framework 91

Framework Government Entertainment Consulting 91

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. Every consulting company is writing about how to cope with the virus, implications and long-term adjustment to the “new normal.”

Framework 91

Framework Government Entertainment Consulting 91

Intercom, Inc.

JUNE 8, 2021

We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry. and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate. Conversational support positively impacts your whole business.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. Some unconsciously believe frameworks can be used as a defence against being strong-armed into poor prioritisation choices.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

The Product Coalition

MARCH 24, 2021

As Kim Garst states in her quote, the fundamental principle to win first reference customers in the mainstream market is to target a specific niche market as your point of attack and focus all your resources on achieving the dominant leadership position in that segment as quickly as possible. Marketing Success Through Differentiation?—?of

User Testing 130

User Testing Research Software User Friction Customer Experience 130

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Then later on, I did some management and digital consulting as well. “ Innovation is not something completely brand new. .” Viktor: Yeah.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. You and I have the same view of what that looks like. Neal Watkins. That's 100% correct.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. You and I have the same view of what that looks like. Neal Watkins. That's 100% correct.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? Will getting the app be dangerous for you? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JULY 4, 2019

That’s why we asked Josh Seiden , a well-known product consultant and author, to join us on the podcast. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. One of the topics that has come up recently in my consulting is this idea of outcomes. Definitions are arbitrary.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. April Dunford on the symptoms of weak positioning. Often, they never revisit that positioning.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Balsamiq

APRIL 23, 2018

I’m a psychologist and a co-founder of The Rectangles , a UX design company and consultancy. Based on our knowledge and experience we create our own frameworks and procedures that make our work more efficient and help us provide value to our clients month by month. Q&A with Alina Prelicz-Zawadzka of The Rectangles.

User Testing 73

User Testing UX Data Visualization Research Software 73

Balsamiq

APRIL 23, 2018

I’m a psychologist and a co-founder of The Rectangles , a UX design company and consultancy. Based on our knowledge and experience we create our own frameworks and procedures that make our work more efficient and help us provide value to our clients month by month. Q&A with Alina Prelicz-Zawadzka of The Rectangles.

User Testing 40

User Testing UX Data Visualization Research Software 40

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. This framework will work. It could be uniqueness in the marketplace, differentiation and also the emotional bond that people have with what it is you’re providing. Our lowest score in that time was 82, our highest 94.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. How do we make our relationships and groups more welcoming, more benevolent, more positive?” Coaches, not consultants.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Business of Software Conference

JULY 6, 2020

and all the things all the frameworks all the advice and rarely did anything agree with one another. So, to come up with my own framework for what I was going to do. There’s no differentiating between the two as a founder. Lean Startup! Lean Startup!’ A lot of the risk is front loaded on your business. So, I quit my job.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Intercom, Inc.

MARCH 19, 2020

As digital first companies (and teams) we are in a really good position to get creative about fostering community online whether with clients, colleagues or family. Coaches, not consultants. If you’re a leader, ask yourself what has changed that people are still coming to you for? Here’s what she had to say.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37

The Product Coalition

NOVEMBER 17, 2023

Development Frameworks: Leverage development frameworks like Truffle or Hardhat for streamlined smart contract development. User Interface Frameworks: Choose user interface frameworks like React or Vue.js Choose Development Tools: Select development tools and frameworks suitable for your chosen blockchain platform.

Analytic Tools 108

Analytic Tools Feedback Software Data Visualization User Testing 108