Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. My name is Leann Schneider. You get the request name.

Feedback Software 306

Feedback Software User Testing Customer Feedback Customer Experience 306

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 305

Research Software Feedback Software User Testing Customer Experience 305

Product Talk

DECEMBER 18, 2024

Of course, for product teams, we have to ship something, and so we’re going to also explore solutions. We might not be talking about OKRs and jobs to be done, which is silly, because of course we still are. Then just recently, we launched a new course about customer recruiting. Your messages are not specific enough.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Talk

SEPTEMBER 18, 2024

It’s what motivates me to launch new courses and refine our existing lineup. And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. This has been our North Star metric. It has guided our work. It inspired me to write my book.

Product Research 228

Product Research User Testing Customer Feedback Testing 228

The Product Guy

JANUARY 8, 2019

We refined the message and added features important for our partners and users. Once we had a couple dozen big names, it was easy to convince the laggards. Our story is not unique, of course. I personally talked to dozens of restaurants and cafes to convince them to join our platform. The So-Lala Product epidemic.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Intercom, Inc.

APRIL 10, 2018

So to avoid any confusion, you should always upload a friendly photo to accompany the personal messages you send. To make each message extra helpful for each lead, you should guide them to the next step they need to take, and sign off with an offer to answer any more questions. Provide quick help, and stay friendly.

Data Visualization 186

Data Visualization Customer Experience User Testing Messaging 186

Intercom, Inc.

AUGUST 13, 2019

Think about how your support team communicates with customers: they address them by name, use the customer’s account information to tailor their advice, and take notes to help their fellow team members with follow-ups. These factors include: Message keywords. Redefining “personal support” in the age of automation.

Data Visualization 279

Data Visualization Customer Experience Customer Feedback User Testing 279

Product Talk

MAY 15, 2024

Quick Re-Introduction to Ellen Juhlin If you’re a longtime Product Talk reader, you’ve taken a Product Talk Academy course , or you’ve spent some time in the Continuous Discovery Habits community , you probably already know Ellen Juhlin. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.”

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

Product Innovation Educators

MARCH 3, 2025

The speed and efficiency of AI analysis makes it a highly agile tool for course correction. She also holds an Masters in Business Administration in Marketing and Management from The Wharton School of the University of Pennsylvania, where she was named a Palmer Scholar.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

JANUARY 3, 2020

Of course, there’s no one right way to design a chatbot. When designing chatbots there’s often a strong temptation to give them a name, a face, even a little personality of their own. Things like names, introductions, and first-person pronouns all suggest to the customer that there’s a brain behind these interactions.

Customer Experience 222

Customer Experience Messaging Naming Branding 222

Intercom, Inc.

JANUARY 26, 2022

But personal automation has nothing to do with naming a bot or making a bot say nice things. Of course, they’ll choose the chatbot every time. These factors include: Message keywords. If there’s an answer or message that’s underperforming, try tweaking the copy or filters or training the bot further to improve performance.

Customer Experience 209

Customer Experience Weak Development Team Reporting Tools Data Visualization 209

Product Talk

SEPTEMBER 21, 2022

It’s what motivates me to launch new courses and refine our existing lineup. 3 tickets to any of our Deep Dive courses —winner’s choice (each valued at $799). And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey.

Product Research 184

Product Research User Testing Testing Naming 184

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. Venmo comes to mind first, followed by Duolingo and its stunning first-use experience. in funding? Ny Vo of Venmo. Raised $721.7M

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Intercom, Inc.

MARCH 18, 2021

Tanya Sivo: Hi, my name is Tanya Sivo and I’m a product designer. Orinna: For me, as a product marketer, this value comes out when I’m working on messaging. In crafting messaging, I’m trying to channel our customers and really dig into what success looks like for them. Getting the messaging right.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? The best way to announce a product launch and contribute to a successful onboarding experience is to communicate in a contextual way , with the right message, at the right time, and on the right platform. What are launch messages?

Feedback Software 98

Feedback Software Messaging User Testing Customer Experience 98

Intercom, Inc.

MAY 11, 2021

There’s no name, photo, or email address attached to their conversation. At Intercom, in instances where a conversation escalates and a macro doesn’t resolve it, support managers are given strict guidelines to immediately take over the conversation and make sure that the support rep is okay after receiving an out-of-line message.

Customer Experience 221

Customer Experience Customer Feedback User Testing Reporting Tools 221

Intercom, Inc.

MAY 11, 2018

In order to avoid confusion and delays, you should develop a live chat etiquette that sets the standard for your messaging. At the bare minimum have everyone on your team upload a photo and use their real name. A conversation with 6 exchanged messages makes leads 250% more likely to become a customer. Be personal.

User Friction 196

User Friction Customer Experience Messaging Naming 196

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

Intercom, Inc.

MARCH 4, 2019

Fundamentally, it’s tough to course-correct how other people prioritize their time before it’s too late. You’ll need the names of your team members and three columns, “Goal”, “Hit?”, We all know that as an individual, it’s easy to procrastinate the hard, important work and focus on those tasks that give a dopamine hit instead.

Framework 202

Framework User Testing Reporting Tools Customer Feedback 202

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. In fact, it feels pretty old school compared to some of the names of this list.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

MARCH 3, 2021

You will be requested to enter a name for the source you are about to create. Assuming you are a workspace admin, open the Slack workspace and navigate to [Workspace Name] > Administration > Customize [Workspace Name]. In the modal form that follows, give your app a name?—?you You can call it “slack-source”.

Data Visualization 143

Data Visualization Dashboard Analytic Tools User Testing 143

Intercom, Inc.

AUGUST 6, 2018

Pairing automated in-app messages with personalized videos has enabled us to strike that delicate balance between being efficient and being human. Nearly 50% of our customers opened our first video message! That was huge considering the industry average for in-app messages is an open rate of 26%. Put your message together.

Customer Experience 148

Customer Experience User Testing Customer Feedback Feedback Software 148

Mind the Product

OCTOBER 11, 2019

Put simply, you should ask your customers these three questions to understand more about them: If {Your Product Name} did not exist tomorrow, will you be unhappy, somewhat unhappy, or not disappointed? What primary benefit do you receive from {Your Product Name}? How do you differentiate a soap’s messaging?

Positioning 150

Positioning User Testing Product Research Data Visualization 150

The Product Coalition

JULY 13, 2021

Horses for Courses A different notification layout for each content type in the app can work wonders. You can either have a different channel name or a key-value pair to differentiate. To name a few Market Leaders leverage the Custom Notifications in Android The ‘Inshorts app uses it for better news delivery.

Customer Experience 158

Customer Experience User Testing Advertising Naming 158

The Product Coalition

SEPTEMBER 8, 2022

Its blog and studies have golden advice for enterpreneurs, engineers, and of course, product managers. For example, looking at search.google.com right now for jira.mongodb.org, the top most query is deprecationwarning: there is no current event loop this linked to [link] , an issue we fixed earlier this year.

Analytic Tools 172

Analytic Tools Reporting Tools Data Visualization Research Software 172

Mind the Product

SEPTEMBER 18, 2017

The gifter’s journey may have various entry points and paths, but the two final steps of the funnel would typically be: Once the user chooses the product to be sent as a gift, they enter the recipient’s name and email address and write a personal message. Write a short message with a clear call to action. Step #2: 79.9%.

Customer Experience 145

Customer Experience User Testing Product Research Customer Feedback 145

Intercom, Inc.

FEBRUARY 15, 2018

Then, especially given everything that’s happened in the industry with the rise of voice interfaces, messaging interfaces, chat bots and all of this, I thought no one has quite talked about what I was talking about in exactly the same way. The importance of naming. Then I had the idea for Just Enough Research and I wrote that.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Productside

MARCH 24, 2025

Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Sometimes changing field names or workflows is all it takes to unlock a new segment.

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

Product Management University

NOVEMBER 14, 2022

Portfolio marketing’s role (also known as industry marketing) is to promote the value of the portfolio to named industries and make sure the salesforce can tell a more strategic/differentiating value story in each market segment throughout various stages of the sales process, again with the supporting sales tools.

Product Marketing 147

Product Marketing Marketing Reporting Tools Healthcare 147

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

The Product Coalition

MARCH 9, 2021

Push notifications: Users stay updated on their order status, taxi arrival, and other important details, like car model, driver’s name and photo, etc. Messaging, ratings & reviews, booking history. Take care of the tech stack for push messages as well. They could also be voiced. How much does it cost?

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

The Product Coalition

MARCH 24, 2021

Helpsters Helpsters, created by Apple of course During the COVID lockdown in 2020, I signed up to a trial of Apple+ and stumbled across a great kids TV show called Helpsters. The main character’s name is even Cody (aka Cody the Coder ). Was the message was aimed at me, the parent? What kind of kids TV show has this tagline?

Product Manager 119

Product Manager Product Management Product Research Banking 119

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Mixpanel

MAY 19, 2022

Anything that occurs during the course of using an app that might be interesting for us to analyze can be tracked as an event. Notifications and messages received are great examples. That is, the name of the event is added to a log, along with the exact time the event occurred down to the millisecond.

Analytic Tools 105

Analytic Tools Events Data Visualization Technical Cofounder 105

Product Management Lessons from the Trenches

DECEMBER 17, 2018

whether spoken by a person or written in a document or message?—?and This applies at web-scale of course, but also can be powerful for intra-organization search as well. Named Entity Extraction?—?identifying NLP tools take unstructured data?—?whether and derive enough structure for a machine to know what to do with.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30