Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? We share their advice for other leaders looking to expand their customer care to more languages and timezones.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 321

Generative AI Product Research Feedback Software Analytic Tools 321

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

Roman Pichler

JANUARY 11, 2022

These help you direct your learning efforts, track progress, and measure how much you have learnt. I’ve chosen quarters in the sample roadmap above, but you can use shorter time frames, of course, if you can meet your learning goals more quickly. To make these ideas more concrete, let’s look at a sample learning roadmap.

Roadmap 370

Roadmap Weak Development Team Customer Experience Leadership 370

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 274

Product Research User Testing Customer Experience Research Software 274

Intercom, Inc.

MAY 11, 2021

At Intercom, we support our customers through conversational, messenger-based support. Supporting our customers primarily through our Business Messenger has many advantages, such as helping us build personal relationships with our customers and providing them with the fast, meaningful resolutions they need.

Customer Experience 221

Customer Experience User Testing Customer Feedback Reporting Tools 221

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. The welcome page comes at a really critical time for your app. Find out how to help your users reach their "Aha" moment. Or, at least, it should be.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Intercom, Inc.

OCTOBER 10, 2018

This is even more true in a customer support conversation, so getting your company’s tone just right is incredibly important. Once you’ve figured out how you speak to your customers , the next challenge is getting your team aligned for a consistent experience. This shouldn’t have come as a surprise. How do we do it now?

Framework 191

Framework Customer Experience Systems Review Support Training 191

UX Planet

JANUARY 18, 2025

Furthermore, clothes are shown on models, leaving users unsure of how items will look onthem. Make it easier for users to find their perfect fit while helping companies improve the shopping experience. AI can tailor the experience. Users would only see clothes available in their size, savingtime.

Customer Experience 103

Customer Experience User Testing Data Visualization ChatGPT 103

Mind the Product

FEBRUARY 16, 2021

The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. How do we get a great experience of a digital product for every single person using it? The Web Content Accessibility Guidelines (WCAG). * The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 218

Product Research Customer Experience Feedback Software User Testing 218

Mind the Product

NOVEMBER 29, 2019

We must build products that create meaningful human experiences now and in the future. As a result, we need to align business objectives to human outcomes if we’re going to create a purposeful, meaningful human experiences at scale. She describes the many different layers to meaning and what they can give us when we create experiences.

Customer Experience 199

Customer Experience Artificial Inteligence Data Visualization Download 199

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They include guidelines that help users understand the value of your software updates.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. Onboarding in one part of the app (Platform tab).

Onboarding KPIs 188

Onboarding KPIs Customer Experience Framework Product Research 188

Intercom, Inc.

NOVEMBER 12, 2018

Intercom’s mission is to make internet business personal – in an era of online interactions between businesses and customers, that sense of personal connection can be hard to forge and easily lost. That personal connection is most keenly felt when things go wrong and when customers need support. What is customer support?

User Testing 245

User Testing Feedback Software Customer Experience Customer Communications 245

Sachin Rekhi

JANUARY 26, 2020

Great key results are specific, time-bound, measurable, and verifiable. Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. How do you expect this feature will impact users? Consistent Scoring Guideline.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Folding Burritos

FEBRUARY 13, 2018

In my previous post , I described a way to think about our internal product communications, and how that can help us optimize our time and make us more effective as Product Managers. Out of the key dimensions ( Content / What , Audience / Who , Timing / When and Format / How) , the Format is probably the hardest to get right.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

UX Planet

AUGUST 8, 2024

A tooltip is descriptive textual information that appears when the users hover or tap a UI element on the screen. The tooltip describes a brief explanation of the targeted UI element, making it easier for users to interact with the interface. Tooltips provide immediate assistance without disrupting the user’s workflow.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

UX Planet

MAY 1, 2025

This guide explains product localization and key considerations to design experiences that truly resonate with localusers. Introduction Are you joining a product company that serves users across different countries? Purpose Localization is often necessary when a product needs to serve users from multiple markets. link] Font.

User Testing 66

User Testing Marketing Research Software Data Visualization 66

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Product Innovation Educators

SEPTEMBER 11, 2023

It is important to talk to your customers, but it is also important to talk to prospective customers. Reach out to the customer success manager or implementation manager. Form relationships with many people to access different kinds of customers. ” First, you invest time showing someone how you would do it.

Product Research 286

Product Research Leadership Vision User Testing 286

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

AUGUST 10, 2021

And how do you keep your brand’s personality and appeal to upmarket enterprise customers without turning into a corporate clone? In this time, we’ve also grown, both in terms of our goals and our team size. The existing illustration style was beautiful, but it was difficult to replicate without an in-house full-time illustrator.

Branding 257

Branding User Testing Product Research Customer Experience 257

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. The time to apply. Short attention span.

User Testing 148

User Testing Analytic Tools Data Visualization Research Software 148

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

Weak Development Team 313

Weak Development Team Product Management Product Manager User Testing 313

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Talk

MARCH 17, 2020

We have hundreds of examples of global companies where teams work not just across locations but across time zones that span the globe. Co-located teams spend more time together. Hand-offs are reduced, less time is wasted waiting for someone else to make a decision, and communication flows more easily within the team. Tweet This.

Product Research 309

Product Research Document Customer Experience Reference 309

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] The following guidelines help you with this. [2]. Many users expect that digital products are free or cost next to nothing. What is an Ethical Product? Intentions. What’s more, earning money with software is not easy.

Artificial Inteligence 268

Artificial Inteligence Customer Experience Travel Data Visualization 268