ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. Your sales team probably doesn’t sketch up database schemas in their spare time and your programmers hopefully aren’t spending too many hours dreaming up catchy marketing slogans, but there’s no shortage of sources for ideas.

Idea Management 97

Idea Management Feedback Software Systems Review User Testing 97

The Product Guy

APRIL 9, 2019

The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Simple task, right? First Attempt.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. Initially we worked with a team from ThoughtWorks for 12 weeks.

User Testing 117

User Testing Weak Development Team Onboarding KPIs Customer Experience 117

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. Putting $125M to work for you, our customers.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

ProductPlan

APRIL 29, 2020

Despite the influx of ideas and feedback, we don’t get tricked into wavering from our disciplined prioritization processes. Particularly in the software business, if you ask a team to build it, they likely can pull it off. First, the “extra” stuff needs actually to be valuable to the user. We sideline shiny objects. Just say no.

Roadmap 53

Roadmap Weak Development Team User Testing Customer Experience 53

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Sometimes the uncomplicated product is the best product, because it’s not boring to the customers who are feeling pain. Multi-step pointer messages in a Product Tour.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Modus Create

JULY 11, 2019

People with strong personalities habitually play devil’s advocate — a habit which, on its own, is actually not bad. Again, the ability to rally a team around a common goal is a great quality in a leader. Instead, find some truth in what he or she is saying, even if you or the team don’t agree with all of it.

User Testing 72

User Testing Feedback Software Weak Development Team Leadership 72

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

ProductPlan

NOVEMBER 4, 2019

Hiring product managers is one of the most challenging and important tasks for product team leaders. Get it right, and you’ve added an invaluable asset to your product team that lifts the product to new levels. Entering an interview unprepared is just as bad for the interviewer as the interviewee. This question has two benefits.

User Testing 48

User Testing Product Management Product Manager Onboarding KPIs 48

Radical Product

MAY 16, 2018

signatures of users petitioning to rollback the update. While Snapchat tried to convince users that this was just an update that required getting used to, after disappointing Q1 ‘18 results, both in terms of advertising revenues and user growth, Snapchat announced the plan to redesign that essentially rolls back some of the changes.

User Testing 40

User Testing Customer Experience Data Visualization Vision 40

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. The service now boasts over 150 million registered users, and monthly actives in the high tens of millions. Andy’s last role just before leaving SoundCloud was running the user retention team there.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Modus Create

JULY 1, 2020

I had been on a sort of health kick for a few years: I quit smoking, I started walking to get low impact exercise, and so on. I had been taking 2 Aleve each day (1 morning, 1 evening) because I had been developing arthritis in my hands. I had an idea for a feature to add to a product my team was working on.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

Userzoom

JULY 3, 2019

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Steli Efti on understanding your customers.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Nulab

MAY 25, 2022

Picture this: you’re working on a project with a team of people located in different parts of the world. You’re communicating via email, video, or some other messaging platform, and everyone is working on their own individual tasks. Information silos stem from poor communication between departments or teams.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

The Product Coalition

MAY 20, 2020

Finding a customer problem worth solving is key to successful products and businesses. And what’s a customer problem anyway? Let me show you a Customer problem template to help you identify painstaking problems, as well as lead relevant discussions with your customers. What are these insights, exactly?

Reporting Tools 88

Reporting Tools Customer Feedback Data Visualization Customer Experience 88

ProductPlan

APRIL 25, 2023

Great teams assemble individuals with differing skill sets, perspectives, and experiences. For example, Iron Man and Captain America leading the Avengers or Superman, Batman, and Wonder Woman teaming up as the Justice League. Many product teams now have their own team of super-powered individuals banding together for a common cause.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy?

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. So it partners with them to give them more insights to then to empower them to make changes.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

The Product Coalition

DECEMBER 12, 2019

MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. A few extremely well-chosen objectives impart a clear message about what we say “yes” to and what we say “no” to. Look at what we can do.” Easy, right?

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

The Product Coalition

NOVEMBER 2, 2018

This is why onboarding users effectively is such a critical element in your product’s success, and why Appcues is dedicated to making that process a lot simpler. Over the last 5 years, Appcues has helped more than 5,000 businesses onboard more than 25 million users. Today, we’ll explore how you can use it to onboard your mobile users.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Roadmunk

NOVEMBER 9, 2017

I remember sitting down with the designer at the time saying, please tell me what the difference is between a graphic designer and a software developer. Eleni: A lot of the writing that product managers do might be in context that we don’t consider writing—like a Slack message or slide deck. Evan: Everything.

Feedback Software 80

Feedback Software Research Software Weak Development Team Product Research 80

ProductPlan

JULY 1, 2021

But small teams also have less to lose. But when left to their own devices, early adopters can create some bad precedents. This can both create bad habits and turn people off to the tool before it’s spun up. Executives frequently don’t have much insight into the day-to-day operations of various teams.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. And so we were like hey it’s going to work.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JANUARY 23, 2020

The Email Game: The Key to Happy Customers // Rahul Vohra, Superhuman. In this talk at USA 2019, Rahul talks us through the different aspects to think about when designing business software and how to make an everyday task exciting and surprising for the user. Most companies worry about what users want or what they need.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Business of Software Conference

MARCH 30, 2021

There was only one team member brave enough to take him on. He wasn’t doing a bad job at all, Kirk Baillie. So can I start with the most memorable in a bad way? So it was certainly quite a pivotal, pivotal point in the growth and development of the conference. Kirk Baillie. And they know that feeling. Kirk Baillie.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Business of Software Conference

APRIL 9, 2021

So natalie what did you do to to help your team right now? Natalie Nagele. yeah I mean I will start so WildBit turned 20 in October and so it started – thanks – and so the entire 20 years it’s been a remote company so we’ve been doing this for quite some time. Natalie Nagele. Natalie Nagele.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40

ProductCraft

AUGUST 14, 2018

Conversely, why do some products succeed and even change their users’ behaviors and habits? Addiction has a very specific definition and that is: a compulsive dependency on a behavior or substance that harms the user. By Eric Boduch – Aug. Share Post: For years now, Nir Eyal has wondered: why do some products fail?

Research Software 66

Research Software Product Research User Testing Customer Experience 66